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Rated 3.8 out of 5 by 149 reviewers.
Rated 4.0 out of 5.0 by Details On arrival we was not at any time given the details regarding the fact we had not paid for a full breakfast as we was on the 8th floor for club only. This was embarrising when we went down for breakfast the first morning. The waitress took our details on how unhappy we were but nothing was done. 16 February 2013
Rated 4.0 out of 5.0 by Notts city center stay Stayed here on a friday night. Quick check in, very polite and helpful receptionist. Room had everything in you could need, clean, however had a slightly musty smell. No noise during our stay which was great considering the location of a city center. Didnt sample the resturant as we arrived late and left early.Car park next to the hotel and the £12 for the 24hours in line with other places I have stayed. Would stay here again 15 February 2013
Rated 4.0 out of 5.0 by Sunday Stay We stayed at this hotel (as we have a number of times before) when attending a show at the Royal Centre. On this occasion, the hotel was quiet (ie: minimal number of guests). As ever, the hotel was clean, comfortable, and staff were friendly and helpful. For the first time - apparently because it was a Sunday night stay and therefore fewere guests, the paid-for hot buffet breakfast was not available. That said, a cook-to-order hot breakfast was available and as always the quality was good. WE like this hotel, it is well-located for our needs and always our first choice. 10 February 2013
Rated 4.0 out of 5.0 by Polite staff great room Stayed in an executive room for my wife's birthday, room was great,we used the club room for a drink several times during our stay- nice touch. Reception lady was very helpfull and pleasant.Nice ambience about the hotel.The hotel is perfectly placed for the attractions being two minutes from the bars and 5 minutes from the main shopping area. My only gripe is the breakfast plates are small which I am told is being addressed, and no I am not a greedy person!. We will be returning for definite in the near future. 09 February 2013
Rated 2.0 out of 5.0 by Club Lounge Was very dissapointed with the sevice and food in the club lounge. Heating did not work in our room was given some electric heaters which kept blowing the fuse. 04 February 2013
Rated 4.0 out of 5.0 by Good hotel Located close to centre of city, modern style and reception area. Rooms fairly basic but perfectly acceptable. Staff very helpful and customer service very good. Heating was having problems due to cold weather but they were very helpful in making sure the room was satisfactory. Would stay again. 24 January 2013
Rated 5.0 out of 5.0 by Couldn't ask for anymore Upon arrival at the hotel I was amazed by its stunning lobby and how well the staff presented themselves, along with the very pleasant welcome I received. Check in was really easy and smiles all round. The front desk staff were helpful and informative. In addition, very knowledgeable. My room spacious and kept to a high standards in both presentation and maintenance. Furniture was stylish and comfortable, good selection of channels on the television. Plus complimentary tea's with biscuits and bottled water. Only thing I could find wrong with my room was the condensation that had ran down the windows and gathered on the windows ledge beneath. My breakfast in the club lounge was excellent. I couldn't say anything else, but it was very much for 'executive room' residents/ 23 January 2013
Rated 2.0 out of 5.0 by Distinctly average Crowne Plaza Fairly easy to find the hotel and it has a good size car park. For some reason there's no lighting in the car park, so be careful if arriving at night. Quick check in, with no recognition of Ambassador status. Lobby/ communal areas of hotel are very nice and modern. Breakfast was quick and efficient and plentiful - staff member was very nice and helpful. Main problem is the rooms and bathrooms, which are very tired and dated. I booked a Superior room, which so far as i could see had no extras from a standard room except a bottle of water. Everything about the hotel makes it feel very much like a Holiday Inn, not a Crowne Plaza. It's important to receive the little extras that Ambassadors should get, when you're in hotels 4 days a week, it's what makes you go back to a certain hotel. Unfortunatley i won't be returning to this one. 22 January 2013
Rated 5.0 out of 5.0 by Excellent hotel Really enjoyed my stay,beautifully clean hotel,with everything you need and lovely helpful staff members.Cant wait for my next visit,would highly recommend. 19 January 2013
Rated 4.0 out of 5.0 by Disappointing Arriving by car, this hotel was very difficult to find, being tucked away off a side street, in a one-way system. Although the staff were very friendly and helpful, the use of space in this vast hotel leaves much to be desired. The room was tiny - not at all what I'd expect of a Crowne Plaza, and I've stayed in plenty of them before. It was almost as if a standard room had been divided to make two smaller ones. There was nowhere to put luggage that didn't require me to keep moving it around in order to open the wardrobe, or sit at the desk. The bathroom was very cramped, with the toilet placed so close to one wall that I had to sit on it sideways. The hand-wash basin was so close to another wall that it was difficult to grasp the lever which operated the plug. The breakfast was great, but again, everyone was seated in a relatively small area of a huge dining room, and the table at which I was seated (on the curve behind the servery area) was a very busy thoroughfare which people were constantly walking through, making it feel as if I was sitting on the concourse of a busy rail or bus station. Most irritating considering there were dozens of unused tables in a very open area that just wasn't being used. 16 January 2013
Rated 3.0 out of 5.0 by Fantastic location The hotel was in a great location next to Nottingham City Centre shops and restaurants, with attractive interiors. However, the entrance from the car park is unwelcoming and many of the staff were efficient but unfriendly. Our hotel room was small but clean and comfortable. The bar and restaurant were very quiet due to the time of year, so lacked atmosphere, and breakfast was poor quality and disappointing. 16 January 2013
Rated 2.0 out of 5.0 by disappointing service I have stayed at this hotel several times and always been very pleased with the rooms and service on offer, however, on this occasion I was left very wanting, in particular with the service and attendance in the club lounge. we where there 2 nights and each night stocks for the beverages where run out and the canapés where not kept toped up during the served hours. Breakfast on the second morning was nothing short of a joke, when we arrived in the club room at 0915 the food was completely gone, there where no cups for coffee no cutlery at all not even a spoon, we called down and someone came up after 30 mins only to disappear again and come back with 3 eggs and 4 slices of cheese. I then had to re ring down to further explain that there was not only not the food there should be but nothing to eat or drink it off, it took until 1030 for anything to be brought up. NOT GOOD ENOUGH at all, not only this but the room was constantly left dirty both evenings and mornings. If you are going to offer this service then maintain it properly. VERY dissatisfied regular customer who is now considering using another hotel. 08 January 2013
Rated 4.0 out of 5.0 by New Year's eve stay Friendly helpful staff at a very busy time, but check-in took far too long. One lift out of action for about 18 hours not great either....BUT a nice hotel with a great breakfast buffet, rooms clean and well equipped if a bit small. No hesitation in recommending a stay here, slap bang in the centre of Nottingham for its theatres and shopping all within easy walking distance. 07 January 2013
Rated 3.0 out of 5.0 by Smallest room/Bed in the world The tittle says it all, don't expect to get any sleep unless its just one person in the "double" bed. The location of the hotel is ideal for downtown Notts though. 05 January 2013
Rated 3.0 out of 5.0 by Good comfortable room, but poor service We stayed for one night and generally had a great experience. The hotel has great facilities but we found the staff lacking. They gave incorrect information and advice across the board, with little communication between teams e.g. we booked in for breakfast on arrival but were not given breakfast vouchers to redeem, my credit card was swiped for 'extras' but room service could not be processed without it being taken again... plus the computers were down at checkout which caused chaos! Would visit again, but please someone train the staff better! 03 January 2013
Rated 4.0 out of 5.0 by great location and great room excellent location. great room. great for parking. lovely reception and public areas. good facilities. had a great time which was spoilt by a dreadful bar meal and slow bar service. 02 January 2013
Rated 1.0 out of 5.0 by Disappointing experience Poor quality room. I had to ask reception twice for the child bed to be made up. It had reached 9pm still not done. We were put in a room over the bar on what turned out to be disco party night. Not ideal for a family with a young child. Fortunately I had only booked one night. We did like the pool area but overall a disappointing stay. 29 December 2012
Rated 3.0 out of 5.0 by Good but ,,, It's ok but the a/c in some rooms doesnt work and the price is little expensive. 25 December 2012
Rated 5.0 out of 5.0 by comfortable rooms, good staff, excellent food This is our third stay in the hotel we like to come when the Christmas market is here. We always stop on the top floor which is excellent, the rooms are spacious and comfortable, the staff are superb always polite and have a smile on their faces, the food is excellent. The hotel is in a great location. See you next year 18 December 2012
Rated 4.0 out of 5.0 by some improvement reqired in staff service The hotel is ideally situated. You are able to board a tram from the rail station and get off at the 3rd stop. Look to your left and the hotel is approx 50-70 metres away. The initial greeting from staff could be improved as I was told that my credit/debit card could not be swiped/ accepted as the bank holds on to payment for too long, therefore I was requested to pay with the same card upfront. I felt like a criminal not sure if that was intended but that is what it felt like. I have stayed in another Crown Plaza in London and no complaints enjoyed my stay. 15 December 2012
Rated 3.0 out of 5.0 by Good hotel but very small room Stayed 2 nights, hotel generally good and staff friendly and helpful. However very disappointed at the size of the room, it was as small as a budget hotel. We often stay at hotels in the Intercontinental Group and this is one of the smallest rooms we have ever stayed in. Breakfast choice good but tables were not cleared, and this gave an untidy feel. No recognition for Ambassador status or elite status. 12 December 2012
Rated 5.0 out of 5.0 by great service my sister and i use this hotel every year for a weekend away and christmas shopping it is ideal for the shops and theatre the staff are always very pleasant and helpful the swimming pool annd spa area are great the rooms are always brilliant comfortable beds and pillows the decor is also great food is nicely displayed at breakfast and is very tasty all inall we will continue to use this hotel 10 December 2012
Rated 2.0 out of 5.0 by December 2012 Hotel reception/lobby and bar areas are very good although the reception service was not the most speedy or over welcoming. However, in their defence a largish party had arrived to check in just before us. When we got to our room on floor 5, we were disappointed - it was so small. I'm afraid it was a single room masquerading as a double. It can only be described as a double because it had a double bed squeezed into it. The room was, however very clean and equipped with all the usual accompaniments for a hotel of Crowne Plaza's standard. I'm afraid we also struggled to sleep during that night due to the constant hum of the air conditioning system (we had switched it off in our room) which was interrupted by a noise which sounded as if a helicopter was about to land in our room. This happened in the middle of the night and lasted for some time. We brought this to receptions attention the following morning - their reaction was an underwelming "well that's unusual" - end of!! No explanation and not much of an apology either. We were with friends who also stayed on floor 5, they too wondered where the helicopter had come from. We took breakfast on the Sunday morning which was ok and the breakfast staff were good but I have to say the restaurant would have struggled to cope with a rush of guests as it was too small. Overall it was not a good experience of Crowne Plaza's (we've stayed in quite a few up and down the country - usually city centres) and I'm afraid this one left us totally underwelmed. 10 December 2012
Rated 3.0 out of 5.0 Crown Plaza Hotel Nottingham My wife and I have been coming here for years, booked online requested room 813 or 814, booked a week or more in advance. Checked in both rooms were booked out, as the previous nights guests have extended our there stay...we were given a room which was tiny in comparison to the others we asked for. If this was a one off then fine,but this is the 3rd time in a year. if it was not for the location and facilites we would not use it anymore. regards MH 10 December 2012
Rated 5.0 out of 5.0 by very convenient Great for a weekend of shopping and Theatre. Walked up from the Station. Shopped in the Victoria Centre and the numerous other outlets in the area. Had a great range of restaurants for lunch. Two minutes walk to the Theatre and back to the hotel for snack and nightcap. Staff very courteous and acknowledged my Priority Club membership, making me feel very welcome. 06 December 2012
Rated 5.0 out of 5.0 by Very happy & pleasant stay: Great staff & team, all friendly and more than helpful. Great location, pity about having to pay so much for parking £11 overnight. However, a lovely stay, upmarket, perfect location. 03 December 2012
Rated 5.0 out of 5.0 by Weekend Spa break Booked a weekend bed dinner and breakfast for excellent value, food was amazing, staff very friendly and helpful. Spa facilitites excellent and the use of robes was a extra touch. Room very comfortable, had an amazing time all under one roof. 02 December 2012
Rated 5.0 out of 5.0 by Excellent service fron the front desk Excellent service from the staff on the very busy reception desk. 02 December 2012
Rated 4.0 out of 5.0 by Good value Ideally placed for city-centre breaks. We booked for a gig at Nottingham Rock City just round the corner, very convenient and well-appointed hotel. 02 December 2012
Rated 3.0 out of 5.0 by Best hotel in the area, but simply average Although this is one of the best non-boutique, chain hotels in the area, everything about the property is somewhat lacking. From the quality of the rooms to the attitude of the staff, there is always something missing. The front desk is OK but often inefficient and prone to making mistakes. The rooms are OK but lack any elements of home and often have one or two characteristics making the stay generally acceptable, but not really pleasurable. Take a recent stay where the air conditioning and heat couldn't be adjusted to such a level as to make the room comfortable - it was either too hot or too cold, with no option in between. All things considered, however, it is a relatively decent stay in a convenient part of town. 01 December 2012
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