Rated 3.8 out of 5 by 205
Rated 5.0 out of 5.0 by Miss O Perfect start to a special occasion
We have used the Crown Plaza on many occasions during our son's time at University of Nottingham but our most recent visit was for his graduation, so it was imperative that everything went smoothly and it certainly did. The staff were delightful, starting with an efficient and friendly check in, which we welcomed after a long drive. The restaurant staff were attentive and accommodating. The dinner menu has undergone some inspired changes and we were spoilt for choice. We enjoyed a delicious and relaxing meal and the service was excellent. The room (which was an upgrade to superior) was great and we all slept well. Every request was catered for - taxis, storing of luggage, efficient room service - and we thoroughly enjoyed our stay.
24 July 2014
Rated 5.0 out of 5.0 good staff and service
staff friendly made you feel welcome dinner was good breakfast not so good room was very warm didnt get a very good sleep
24 July 2014
Rated 2.0 out of 5.0 by tigertoes Hot, stuffy and smelly
The location of the hotel is great, just what we wanted, staff were friendly, patient and very helpful. From that point of view our stay was good.
There was no air conditioning, and no window that could be opened on an extremely hot and humid night . The
fan provided didn't do much, and the bathroom was horribly smelly. We did mention this but didn't get much of a response, so had to suppose it was a hotel wide problem.
The mattress was very comfortable, the bed was rather small, and getting a good night sleep was difficult with the terrible temperature control in the room.
The leisure facilities were ok, though grubby and the pool water was cloudy and uninviting. The towels supplied there were old and very worn.
So, overall, though some parts were good, most was disappointing and uncomfortable and well below what I would expect of a 4 star hotel.
23 July 2014