Rated 3.8 out of 5 by 214
Rated 3.0 out of 5.0 by Fromfulham Adequate accommodation
I stayed at the Crowne for three nights in May and then again for two in July. I returned mostly because I figure 'better the devil you know'. But I think the hotel is overpriced and in need of some serious updating and improving. It is very popular with stag and hen parties which can mean that all but the top 'executive' floor can be noisy at times. On the whole the staff are very pleasant, the rooms are clean (but mostly tired - I've stayed in three and seen six, of which two were much better than the rest), breakfasts are generous but unexceptional and the public places have a certain 1970's kitsch. The best thing is probably the fact that there is a spa and pool on site. On the whole it is perfectly adequate and, strangely, if I needed to, I would probably stay there again (for work or a sporting event) but definitely not as a special holiday break or romantic getaway!
28 July 2014
Rated 3.0 out of 5.0 by opime Average experience
Location good, Executive lounge good quality in range of products but very poor service in terms of replenishing and attention.
A/C WAS working and good that receptionist did warn us that you had some problems, However, it is very noisy (as I experienced on a previous visit) and useless if you want a good nights sleep.
On that previous visit evening meal was served in the bar..............not at all the standard of Crowne Plaza and not 4 stars. So I dined out on both occasions.
28 July 2014
Rated 3.0 out of 5.0 by Jackiemadam Hot, hot, hot!!
My husband, myself and daughter stayed last Tuesday night prior to our daughter's graduation. We were warned at check-in that some rooms had problems with their air conditioning and that we could have a fan if needed. We thought we would be ok. We weren't!! It was terrible! We have lived in India and got used to hot nights but this was one of the most uncomfortable nights I have had for years! The windows don't open so there was no air to circulate!! We hardly slept! :-(
On the plus side the room was large enough even with the sofa bed extended and it was quiet.
The public areas, the bar and newly furnished swimming pool and spa were very nice. (Though the jacuzzi was far too hot!)
On check out I asked for a discount on the room and was asked to make an offer. I did and I should have asked for more! Haha!
Staff are very friendly and polite. I would stay again but will demand a room with a working air conditioning unit next time!
27 July 2014