Rated 3.7 out of 5 by 130
Rated 4.0 out of 5.0 by DSO1 weekend
I and A group of friends stayed here last week and everything was very good. We would definitely stay again!!
26 February 2014
Rated 2.0 out of 5.0 by absol Good not great
We RESERVED a 2 bed room but when we got to the hotel they told us they were all booked and they had a 1 bed with a pull out couch. This is not what we reserved and we did not receive any sort discount or compensation. Other than that the room was nice.
15 February 2014
Rated 4.0 out of 5.0 by Kaitie29 Comfortable beds and great service.
My stay happened to fall during a busy concert weekend and although I was disappointed that I wasn't able to get into the room earlier than the 4pm check-in I didn't mind waiting the 15-20 minutes they said it would take to get my room ready. My patience and relaxed attitude was rewarded with a voucher for a free buffet breakfast for 2. Not bad, especially since the room was ready in under 10 minutes. Thanks Mallory at the front desk! Once in the room, it was clean and comfortable. My only complaint was that there was a sink and microwave but no fridge. So I can heat up restaurant leftovers but can't keep them for later? Bummer. I also read in advance that the rooms didn't keep out hallway sound, which was true. But I was traveling with a toddler so I was more worried about him making too much noise to care. The bellman and valet guys were also super nice and friendly, Smiling! opening my doors (why do some valets NOT do that?# making sure I had directions and helping with my bags. Overall, the customer service and nice beds made up for the mediocre breakfast buffet #I don't like oatmeal), lack of fridge and noisy halls. Mallory also got me a 1pm check-out which was heavenly to not have to rush my toddler's nap. Kudos to the employees at the Crowne!
31 January 2014
Rated 3.0 out of 5.0 by traveler8710 Clean room, friendly housekeeping, but slow service
During my stay over two days I would rate the hotel as average. I called prior to my arrival to add a name to the reservation. During the time that they sent me a new confirmation email, my room type was changed. I called back to have this fixed and was told that no one was able to help me at this time and to call back. I called back and was transferred around, but eventually the issue was resolved. While on the phone I asked if there was a possibility of an early check in. I was told they were unsure, but to call the day of check in around 11-12. No one seemed to have an answer for the room mistake or an answer to any question I had.
A few days later I was almost done with my 7 hour drive to the hotel. I was told there was no early check in, but the room would be ready at the regular "3 o'clock check-in". I arrived at 3:10 pm and then was told that check in wasn't normally until 4. I work in the hospitality industry, and understand that people make mistakes and perhaps I was given the wrong information. However, I felt that the woman at the front desk had an attitude when I was trying to explain to her what I was told. She was very quick to let me know that the early check in is first come first serve. However, I do find it strange that when I called before I arrived I was told that this was not an option. The desk made no effort to ask to hold my bags, or even give me friendly service at that rate.
The housekeeping staff was very friendly! They were all very polite and the room was well kept.
I had a chance to also get breakfast as well as some drinks over my weekend here. The breakfast was ordered right before closing time. I along with another guest ordered bagels, croissants, 1 coffee and a breakfast sandwich. We paid and waited for about 20 minutes. After waiting about 30 minutes for something that I could imagine should only take about 10-15, we asked how much longer. We were given an attitude at this point as well and told it should be another 30 minutes. We went back to the room because the staff offered to call and let us know when it was ready. At this point I was not even offered the coffee that I ordered which was in a container sitting on the table ready to be poured into a cup. The food took another 20 minutes before the staff called to say they were out of the croissants and we were given extra bagels instead. When I got my breakfast sandwich it was cold. It was also topped with scrambled eggs (old from the buffet) while the menu described it as a fried egg. All together a few cold bagels and breakfast sandwiches took over an hour and were not even fresh when they arrived.
I have stayed at many crowne plaza hotels before, and this was the worst service I have received. The location, price, and room were all positives for the hotel.
29 January 2014
Rated 1.0 out of 5.0 by AdrienneMD HORRIBLE EXPERIENCE
I stayed here on business and was very disappointed with my experience. I was reassured at check-in that my company card would be charged and my personal debit card would only be held for incidentals. NEVER was an authorization document mentioned. My personal card was charged the full amount. I have since faxed, emailed, and called Austin many times without a response. Two weeks later I'm still at square one.
29 January 2014
Rated 5.0 out of 5.0 by Cedrick I'll be back
The staff at this hotel was awesome. I have a food allergy and the Chef did a great job of making food for me that was safe to eat. I really enjoyed the pool. It was too cold to swim but it was really relaxing to sit outside.
20 January 2014
Rated 3.0 out of 5.0 by Unhappy patient Great Room, poor noise management .
I have stayed at Crowne Plaza Hotel in Las Vegas, and Denver..wonderful stays! This one was a disappointment. We drove in from Naples for a Dr.'s appointment so that we would be rested and able to take our time before the appointment.
The room was fantastic, great beds, pillows that I liked so much I ordered them for home, the room was spotless and roomy...so what was the problem you ask? There is an expressway that runs beside the hotel- it sounded like it was running right through the room! Not a bit of sleep was had this night...there is no excuse for the lack of seals around the doors to the balcony which would probably help that immensely. There was literally a breeze coming through the top and bottom of the door, on what was a chilly night in Florida.
You made this a very nice place to stay, but you didn't make it a great place to sleep. It would take pennies to place weather seals or insulation around the doors to make them more sound proof.
11 January 2014
Rated 2.0 out of 5.0 by TravelChica Clean but loud
I travel for work regularly and this is possibly the noisiest hotel I have stayed at in a long time. I could hear EVERYTHING going on in the room above me, like clockwork on the hour I was awaken by creaking and furniture been moved across the room. Awful. That was one side of the hotel. The other side of the hotel was very close to the freeway so you could hear the traffic from the freeway exit (honking and loud trucks). Not well designed to deal with noise issues.
To add insult to injury I was there during a week when the weather was very cold and for the first day and a half of meetings at the meeting rooms it was so cold that 14 of the 15 people in the room were wearing winter jackets while sitting in meetings. The hotel staff told us they had the heat on but it felt as if we were sitting in 45 degree weather. No fun.
On the positive, the staff is very pleasant, the hotel is clean, and although the gym is tiny it’s well equipped with everything you need for a workout.
11 January 2014