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Rated 4.5 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by Great hotel near international drive This is a large property near International drive but gives a real sense of calm and generally chilled atmosphere. Staff were really friendly and helpful. The I trolley runs past the front of the hotel and it is a 10 min walk to I-drive. There are lots of eating places near by if you dont want to eat at the hotel. Great place to stay. 12 July 2014
Rated 3.0 out of 5.0 by It was OK Executive level breakfast is not great - poor choice. Better choice at Hampton Inn. 12 July 2014
Rated 1.0 out of 5.0 by 4th of July Weekend I have always stayed at this property when I travel to Orlando, but this past weekend I stayed and had reserved a room online thru their own website for a two night stay for a Jr. Suite, but when I checked in they didn't tell me that they had no more Jr. Suites it wasn't till i got to the room that i found out the hard way, called downstairs to the front desk and they told me that they were all booked and couldn't give me a jr. suite because of some mix up in their system, I went downstairs personally to check out and they found a Jr. suite for me after 45 minutes of waiting after a long ride there that's the last thing i needed. I even offered to pay and get upgraded to a different room if they had one and they told me no, and to TOP IT OFF when I walked into the new room there was a huge water puddle from a leak that the hose underneath the toilet had, then had to wait about 30 minutes to get that fixed, I have to give credit were credit is due the maintenance guy was so great and accommodating that I felt it was only right to tip him, It was my favorite hotel for years until this past weekend, I even told my fiance that I don't think we're going to stay there anymore. Going to start looking for a new hotel... Sorry Crowne Plaza, I was even an IHG customer and was really treated very unprofessionally. 10 July 2014
Rated 1.0 out of 5.0 by Jacuzzi was not what was in the picture No way two persons would fit. I called to make sure and was told it would and guess what NO WAY. 10 July 2014
Rated 5.0 out of 5.0 by A cut above the rest.... Comfortable bed and excellent service...a very welcoming environment...will definitely seek out Crowne Plaza in my future travels! 10 July 2014
Rated 5.0 out of 5.0 by Make the kids happy make the parents happy Hotel had everything we needed to make our trip to Orlando perrfect. Staff was friendly and very helpful. Rooms and view were great. Property had lots of activities for the kids to stay busy in between our theme park time. 08 July 2014
Rated 4.0 out of 5.0 by Friendly staff everywhere First time stay at Crowne property - overall very good experience. When correct staff informed, minor room issues repaired promptly. Waitstaff (inside and poolside bars, restaurant or buffet) all engaging and attentive. 08 July 2014
Rated 5.0 out of 5.0 by Great Experience This is a beautiful Hotel and the staff and management were very accommodating. Restaurant Manager Jody was fantastic and took great care in making sure everything was on point. Would definitely return. 08 July 2014
Rated 3.0 out of 5.0 by 50/50 Bad new first: Check in time was 4pm. I understand this is the norm for this area but later than most hotels I travel to. Also, overheard another guest being told that checkin times were being delayed due to the number of people attempting to check in early...I work in hospitality so I am not sure how accurate her statement was. Bed was awfully worn in certain spots which made for uncomfortable sleep. Big no no for biz travel. COMFY BED 07 July 2014
Rated 5.0 out of 5.0 by Couldn't have been better I stayed for 5 nights, this hotel is amazing. Clean beyond your wildest dreams, pleasant and friendly staff. I will be back! 07 July 2014
Rated 1.0 out of 5.0 by pesimo pesimo hotel nunca regresare alli me atendieron de lo peor possible 04 July 2014
Rated 5.0 out of 5.0 by Awesome Staff and great accomodations The staff at Crowne Plaza were extremely polite, attentive and helpful to any needs I had. Room was very comfortable and nice and the accomodations were excellent. I would recommend this hotel to my friends. 03 July 2014
Rated 4.0 out of 5.0 by Nice property and convenient location This is a good mix of leisure and business. I recommend the hotel to visitors from my company. They like the property. 03 July 2014
Rated 4.0 out of 5.0 by comfortable bed and great service My sister and I had the best sleep in your comfortable queen size beds. The cleanliness of the bathroom refrigerator, and microwave were excellent. The beds had nice clean white linen and comforters. Now the apostery on the chairs could have been a lot cleaner. 03 July 2014
Rated 5.0 out of 5.0 by Perfect hotel!! Cannot wait to get back to the Crowne Plaza Universal! 30 June 2014
Rated 5.0 out of 5.0 by Very conveneint Entire staff were very helpful and smiley face. Room was very clean 29 June 2014
Rated 5.0 out of 5.0 by Better than home!! By far one of the best hotel stays EVER!! From before check in talking to Claudine, ensuring a smooth and amazing 5 night stay to arriving and entering a SUPER CLEAN room!! I stay in hotels up to20 nights a year and am extremely picky, high expectations and all. I was not disappointed! The staff was super polite and helpful, the beds so comfy you didn't want to get out of bed! I will be back!!!! 28 June 2014
Rated 5.0 out of 5.0 by Fantastic property I have stayed at this particular property a few times and I keep coming back to it because it is one of the best in the area. They have a wonderful pool area, clean inside and out, and comfortable room. 27 June 2014
Rated 5.0 out of 5.0 by Great Hotel! My wife and I stayed here for three nights using our priority club points. Immediately upon check-in, we were warmly greeted and our room was upgraded to the executive level. As we are members of the priority club, the hotel comped our internet usage and parking fees. All of the staff were kind and knowledgeable. The complimentary breakfast and hors d'oeuvres on the executive level was a great touch! Highly recommend this hotel! 27 June 2014
Rated 5.0 out of 5.0 by Highly Recommend! Very comfortable hotel. Entire facility was very well maintained and clean. Exactly what one would expect from Crowne Plaza. Location is great for the Universal area. 25 June 2014
Rated 4.0 out of 5.0 by my stay the bed was wonderful. my kids was in the pool all week long. our family also loved the game room 19 June 2014
Rated 3.0 out of 5.0 by disappointed... Stay at hotel was not as expected. Room did not look like pictured on website. Heard noisy guests all night long. 12.95 per device, per night ridiculous for wii fi. Dinner expensive quality poor. Watered down drinks - left as soon as we woke at 7am. Will not be back there. 17 June 2014
Rated 4.0 out of 5.0 by Clean rooms but moderate service The room was neat and clean. I received aromatherapy pack for some of the nights and it was really nice. Breakfast was in lounge and the service personnnel were nice. However, the breakfast options were a bit limited with no variation in the menu. 17 June 2014
Rated 4.0 out of 5.0 by Beautiful Hotel Inside and Out I had a business trip that I extended to a long weekend. I wanted a nice place to take my wife to enjoy. We enjoyed this hotel very much. The staff was great. The pool was fabulous and the hotel was clean, new looking and beautifully decorated. The only bad mark was the room size. I upgraded my room and it was still really small, but nice. The parking was free so that was a real value. Some of the hotels this nice in Orlando charge $18 a day to park. I'll be back to this one for sure. 13 June 2014
Rated 4.0 out of 5.0 by Staff go above and beyond The staff at this hotel worked extremely hard to make us feel welcome and were quick and proactive to solve the problem in our bathroom. We particularly appreciated how they responded to our bathroom flooding incident, arranging for another room for us to use to shower and get ready to leave to make sure we could leave in time to catch our flight. The only complaint we had was that the bed was too soft and was not supportive. 13 June 2014
Rated 5.0 out of 5.0 by excellent hotel Wonderful stay would highly recommend to others friendly very clean and staff helpful 10 June 2014
Rated 5.0 out of 5.0 by Great stay Super hotel. Give it a try for business or leisure 10 June 2014
Rated 5.0 out of 5.0 by Holiday and Universal Studios The service is good and the location is exelent if you are visiting Universal Studios. 10 June 2014
Rated 5.0 out of 5.0 by Great hotel amongst alot of subpar we go to Orlando alot and this hotel is the place to stay for value and quality dont think twice this place is great!! 05 June 2014
Rated 5.0 out of 5.0 by Great Hotel Great price for a great Hotel in a great central location (to convention center and parks) with a VERY friendly staff. I was happy with everything ... except two things. The room is advertised as a Junior Suite, and even though the room was clean and comfy, there are no real suites in the hotel ... and the Priority Club hospitality room is closed on weekend nights. Come on IHG ... this is the world's largest concentration of amusement parks and weekenders. You could open the room on weekends and generate 10 times the upgrades needed to keep the room open. The valet is a little weird. They have self park, so you can elect to do that, but if you want to valet, there is no one to take your car at night. So not only do you self park at night, you cannot call for your car in the morning. 04 June 2014
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