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Rated 4.5 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Great value! This was my first experience with this hotel group. I found a great price online and decided to take a chance and try this hotel group. The manager went out of his way to help me so I signed up for the loyalty card. The entire staff proved themselves to be just as friendly and helpful as the manager at the front desk. Our room couldn't have been cleaner, either. Because of my experience here, I will start staying at the hotels in this group. 31 March 2014
Rated 5.0 out of 5.0 by great visit it was all I could have expected. Helpful and courteous staff. 28 March 2014
Rated 5.0 out of 5.0 by Great staff abd okay room Staff was amazing mad our stay great. 2 light fixtures had a short (one in bathroom) that buzzed and flashed. since the hotel was boocked there was nothing that they could do. this was only a minor annoyance. 27 March 2014
Rated 4.0 out of 5.0 by Great customer service While the room was comparable to others of the same price range the customer service was extremely friendly. The confirmation stated transportation was offered to attraction however upon arrival it was by taxi only. 27 March 2014
Rated 5.0 out of 5.0 by Wonderful Hotel Great location, clean and very respectable. Always satisfied at Crowne Plaza Hotels 27 March 2014
Rated 4.0 out of 5.0 by Lovely staff and great location Stayed three nights and was very happy with the experience; particularly the staff. Concierge Doug deserves a special mention as his advice on activities and dining was invaluable. Great location for theme parks and the room was very suitable. Overall very happy to recommend staying here. 26 March 2014
Rated 5.0 out of 5.0 by Great People and Great Service I will definitely come back to this hotel when in Orlando. 20 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and beautiful facility It was a beautiful facility, very comfortable everything I needed . I especially like the late check out, that was a main reason . I will stay again. 18 March 2014
Rated 5.0 out of 5.0 by Excellent Service! Thanks so much for everything!!! The shuttle to parks are amazing! Staffs was so kind.. and the food... ohh the food is great!! 12 March 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Everything was perfect. Will recommend to friends. 10 March 2014
Rated 3.0 out of 5.0 by Great property, convienant location, poor front desk service. Stayed at this location multiple times and there was no consistency in the front desk attitudes or kindness. 10 March 2014
Rated 5.0 out of 5.0 by Fantastic stay First off, the staff is fantastic. From the moment you walk in until the second you leave, they are great. The location of the property is a bit off the beaten path; which is ideal! You are within walking distance to International Drive or a short drive to Universal or Disney. There is a large pool area with a staffed bar, towel service, and exercise facility. The executive floors made for quiet evenings and the executive club on the 15th floor was great. 08 March 2014
Rated 5.0 out of 5.0 by Great hotel We stayed here for four nights at the start of our vacation before moving on. We were sad to leave. We enjoyed every aspect of the hotel, staff were helpful and friendly, food was good, rooms were good, pool was good, and we used the gym daily. If you are a rewards club member you get free wi fi and free tea and coffee throughout the hotel and 10% off everything in the bar and restaurant which was a real bonus. It is also ideally placed for the theme parks. We would definitely use this hotel again. 07 March 2014
Rated 5.0 out of 5.0 by Great Place Our company held a weekend seminar at the hotel. The rooms were very spacious. The meeting rooms were spacious, but, intimate. The hotel catered all of our meals near the meeting rooms so we did have to compete with other guest. The food was excellent. 27 February 2014
Rated 5.0 out of 5.0 by Great service Best Hotel in Orlando, always clean and people always friendly and good food and drinks 23 February 2014
Rated 4.0 out of 5.0 by Greatest locator Best locator, easy to go and back anytime, everywhere. 20 February 2014
Rated 5.0 out of 5.0 by good clean hotel Clean comfortable hotel staff friendly. Little expensive but would stay again. A 10 min brisk walk to closest restaurants a bit off a con 20 February 2014
Rated 5.0 out of 5.0 by exceeds expectation We've stayed with several 4-5 star hotel brands in Orlando . My wife and I agree that Corwne Plaza have the best service so far. The beds are very relaxing with no body aches in the morning. Keep it up and we'll surely book our next stay there. 19 February 2014
Rated 4.0 out of 5.0 by Nice hotel Hotel was nice, room was nice....I think the entire hotel is a step below hyatt and marriott 15 February 2014
Rated 4.0 out of 5.0 by Nice room and hotel I don't particularly care for staying on this side of town when I'm in town for business but it is very convenient to our facility. The staff ensures that it's business travels are away from families, children, etc... so that you still have a business climate to work and rest in. Nice room, good room service. Even in the winter I like the A/C very low and my room's a/c worked great. 14 February 2014
Rated 4.0 out of 5.0 by Relaxing vacation and great location!! My husband and I enjoyed a very relaxing getaway at the Crowne Plaza! We were upgraded to a suite and given executive privileges for our anniversay. We're club members and received free internet as well. The staff is amazing! Very friendly and they always offered quick service as well. We loved the pool and Tiki Bar! The beds are also very comfortable and the PURE air unit was a blessing with my allergies. This hotel is only minutes from Universal , restaurants and shopping. Great for adults and business executives!! 13 February 2014
Rated 4.0 out of 5.0 by Big room and wonderful bed We have stayed at this hotel every year since its first year. We have always had wonderful service and the rooms are great. Unfortunately this time, we did not have cable for two days and the sink in our bathroom had drainage problems. We love the location and staff and will continue to stay at this hotel in the future. 12 February 2014
Rated 5.0 out of 5.0 by Nice, comfortable, clean Great hotel. I was impressed with the room cleanliness and comfort. Was not thrilled with the parking fee, but the room was worth the price. Would stay here again. 12 February 2014
Rated 5.0 out of 5.0 by Comfortable and quiet room The room was very quiet, the bed was extremely comfortable and the temperature control of the room was perfect! 11 February 2014
Rated 3.0 out of 5.0 by Room was adequate As I work in a hotel, I usually have a higher standard in mind then most other people. As I realize this, I keep that in mind when observing the service received. I thought the room was adequate and sufficed for what we were looking for. However at check in I felt that the agent taking care of us didn't seem to be engaged during the process. As a result I wasn't sure which elevator to take to the room. I asked a gentleman at a kiosk in the lobby how to get to my room number and he replied ''I don't know, I just assist with park tickets and shuttles." If you work near the front desk you should be able to answer basic questions such as these to provide the best service as possible. In the hotel I work at if you don't know an answer to assist a guest it's your responsibility to find out and provide the best service (not to pass the buck). When we got to the room, I pulled out the extra pillows for the pullout sofa and found hair on them. I spoke to Housekeeping and they switched it out. Later in the evening after a family member took a shower, the nozzle got jammed and we couldn't shut the water off. After calling Front Desk, maintenance did assist pretty quickly. Greg was very good about calling us and following up to make sure everything was okay. Working in a hotel I know things happen, but there were a couple service standards missed during our stay. 10 February 2014
Rated 5.0 out of 5.0 by Superb Experience all around Really enjoyed one night at this beautiful Crowne Plaza -- our first of the brand. As Platinum members, we were given very nice, large, comfy rooms on upper executive floors, with special secure access, which in turn gave us access to top floor evening and morning snacks. Nice touches all around. Stunning view. Outdoor pool and whirlpool were fantastic -- even in December. Staff really made us feel genuinely welcome. Hope to be back. 07 February 2014
Rated 5.0 out of 5.0 by wonderful staff and service Lisandra, Douglas, and Tommy were the BEST!!!! Lisandra was so accommodating as we checked in making sure we were welcomed and comfortable. Douglas was most helpful suggesting great restaurants and providing coupons for appetizers, etc at these restaurants. Tommy helped my husband with golfing info. 02 February 2014
Rated 5.0 out of 5.0 by Great location and very nice hotel This hotel is very centrally located for Universal Studios area. The hotel is very nice, clean and comfortable. Hotels around this one do not charge for parking and I feel this hotel should not charge for parking. They do not have a parking deck and just tell you to park anywhere on their property. If you are a member of IHG Rewards, there are some nice perks like coffee service and it you are a VIP, free continental breakfast. 29 January 2014
Rated 4.0 out of 5.0 by Convenient and easy access The staff were all more than helpful and very pleasant . Room on 12 th floor had a nice view and very quiet..easy access to parking in rear of building. Only small issue was that breakfast buffet could have had a tad more variety ..but no big deal ! 28 January 2014
Rated 4.0 out of 5.0 by very comfortable and welcoming We was very impressed with this hotel and it's amenities the staff were so helpful and pleasant as well. The room was well appointed and fresh reason for 4 stars and not 5 the air conditioning unit sounded like it come from the engine of a 747! 28 January 2014
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