Rated 4.5 out of 5 by 215
Rated 5.0 out of 5.0 by DK6185 Consistent Quality
I have traveled fairly extensively the past 12 months. The Crowne Plaza - Universal is at the top of my list in terms of overall quality, service, and value. I've had the pleasure of staying here numerous times over the years and always look forward to my visit, for both business and pleasure. This is a top notch, well managed property that consistently goes out of their way to make their guests comfortable and satisfied. In addition to the wonderfully maintained facility, the staff is exceptional. I always highly recommend this property to colleagues, friends, and family.
06 July 2013
Rated 4.0 out of 5.0 by SJBDALLAS Nice hotel, good location
Was here for a week to attend a conference. It has a good, central location for things on the northern end of International Drive and is a quick drive to the conference center. The only issue I have is that the traffic on Unversal and Sand Lake make it difficult to get in and out of the hotel quickly most of the day.
05 July 2013
Rated 5.0 out of 5.0 by Sunshine789 Excellent in all areas!!!
My 24 yr. old daughter and I stayed here June 18-24 for a mother/daughter trip. We flew in from Detroit and arrived at the Hotel about noon. The moment we stepped out I was very pleased. The staff was friendly and happy to see us. Our room was not ready, but we were able to use the pool. The pool was great, clean, plenty of lounge chairs and tables. They do have a Tiki bar that had great food & drinks. The drinks are not that bad in price. We got our room early and rode the glass elevator to the 10th floor. We opened our door and it was beautiful, I got the wow effect. Our room overlooked the pool & we could see Universal Studios. The room was clean, smelled fresh and we even had a fridge & microwave. The restaurant was really nice and Gary our waiter was awesome! The atmosphere was relaxing and inviting. Food was really good. We never had the breakfast buffet. They do have a shuttle to area places...CHECK WITH HOTEL!!!...We never used the shuttle. They did have taxi services...The Hotel has a flat rate of $10 one way to universal.....One night we did use a metered taxi and it was $8.20. I prefer the flat rate one Our driver was Pablo and he was super. I would give Crowne Plaza a 10. There is not one thing I can complain about. We had a wonderful time and we didn't want to leave. Hat's off and a Big Thank-you to everyone at Crowne Plaza (Florida, Universal Studios area).... When we checked in the young girl from Bath Mi made us feel very welcome...I wish I could remember her name!!! Our trip was awesome!!!
01 July 2013
Rated 4.0 out of 5.0 by Christian28 Comfortable bed and great location.
Great experience at the Crowne Plaza. Outstanding service from front desk, restuarant and housekeeping staff. Great wifi connection and no issues with parking on site. I definitely recommend this hotel and I plan on returning next year.
28 June 2013
Rated 5.0 out of 5.0 by Triel As Always, Great.
When I had to change my reservation on the eve of my visit, your staff was very helpful. When I needed to have my bags deposited in my car, your staff was quick to offer to take them out of for me. When I made it to the hotel bar with five minutes to spare and several hours on the road behind me, your staff bartender was incredibly quick and stayed a few minutes longer to allow me to finish my cocktail. All in all, the people who work at your hotel make it such a great place to keep coming back to.
27 June 2013
Rated 5.0 out of 5.0 by jen0372 superior staff and well maintained property
Everyone on staff smiles and is outgoing and helpful. Advise on the area was very helpful. We felt pampered. Parking was no hassle. They helped us find the nearest emergency room when our oldest son got sunburn. The room was very spacious and beds were very comfortable. Hotel was very clean and well taken care of. Jennifer
26 June 2013
Rated 5.0 out of 5.0 by Smarizepp Took care of business in comfort
I was impressed by the friendliness and cleanliness of the Universal Crowne Plaza and would stay there again without question. I was a bit disappointed that the room did not include a small refrigerator or microwave, but I survived without them. I loved the shampoo, conditioner, lotion and soaps. Thank you for replenishing them each day.
25 June 2013
Rated 5.0 out of 5.0 by THEBOS007 great acnice pillows
i had a great time i stay in my room and watch Tv and the heat won the room was very clean and cold like always GO HEAT
23 June 2013
Rated 5.0 out of 5.0 by LAJoya2 Great Hotel
The staff was awesome. Seth, the valet was very energetic and kind. The only small negative was the sheet and pillowcase had a stain that made me a little uncomfortable. They were very good to their Priority Club Members.
22 June 2013
Rated 5.0 out of 5.0 by Myrattia Loved my stay here
The king size bed was plush and very comfortable. The staff was very friendly and polite. The property is very well put together for an enjoyable stay. I know where I'll be staying the next time I visit Orlando!!
22 June 2013
Rated 5.0 out of 5.0 by csbarnes11 Customer Service
The customer service at the Crowne Plaza Universal is second to none. From house keeping to the GM. The entire staff go above and beyond to satisfy customers.
The location is very convenient to many parks and great restaurants.
22 June 2013
Rated 5.0 out of 5.0 by LallieG Always my first pick when visiting the Orlando Universal area
This Crowne Plaza is my top pick when I am in the Orlando Universal area. Always a quick and easy check in process. Beds are always comfortable and rooms are spacious enough. Housekeeping staff is on point. It will always remain a top pick whenever I am in the area.
22 June 2013
Rated 4.0 out of 5.0 by Neededtherest All Good!
The only problem I had with the room was that the shower was not hot enough.
20 June 2013
Rated 5.0 out of 5.0 by renn5 Value
With the vast choice of hotels in the Orlando area, this has been my favorite for many years now. The attention to the guests is truly refreshing. I strongly recommend this hotel.
20 June 2013
Rated 5.0 out of 5.0 Always great service; a home away from home
I have been staying at the Crowne Universal for business on an almost weekly basis for 4 years. From the first day, the staff at the Crowne has treated me superbly. The room is always clean, the amentities are top-notch, and the staff is extremely helpful and accommodating.
My husband and I frequently stay there for pleasure and our adult children have stayed as well. We always come away from the Crowne with an extremely positive experience.
I would highly recommend anyone, business or pleasure, to stay there.
11 June 2013
Rated 4.0 out of 5.0 by ppgarcia New visit
It took years to come back, but I am sure son would be back, just need to get a good Price.
11 June 2013
Rated 4.0 out of 5.0 by rudie6957 airco making too much noise
Nice hotel; excellent location; welcome for IHG members.
But: no slippers; airco outdated and making terrible noise.
Very friendly staff; fast internet and overall a good pick for the Orlando area.
11 June 2013
Rated 5.0 out of 5.0 by mckey 5 Star Rating!
I travel a lot for business/pleasure and the Crowne Plaza on Universal Blvd in Orlando, FL is my favorite hotel. From the General Manager to the entire Staff, you are treated like family and they make your stay really enjoyable. They are friendly and very helpful. I recommend this hotel to all my family, friends and co-workers. 5 star rating.
10 June 2013
Rated 5.0 out of 5.0 by Mike95 Clean and real good service
Real clean and quiet ; rooms big enough for family or couple .
Beds comfortable and clean .
Service was very good ; and staff real nice ( they know what they are doing )
nice to stay in this hotel ; and we are going back again .
07 June 2013
Rated 4.0 out of 5.0 by SkillPathTrainer Banquet Staff is Excellent
Held a seminar there; banquet staff went out of their way to accommodate us. Thank you Rochelle and Kristine!
02 June 2013
Rated 5.0 out of 5.0 by RoosterATL Atl in the house
We really enjoyed our vacation. The hotel is in center of it all. 20 mins from airport, you can get your attractions tickets at the hotel, if you don't mind walking there are several restaurants less than a mile walk. The staff was very helpful helping me find some earplugs, gave my son a handful of token for the arcade, that was all he needed. The rooms are large and very clean. The wifi is free in the lobby not the room, but we didn't mind. The prices in the restaurant are very expensive. We ordered room service 1 time. But overall We would stay here again. It's a really nice hotel. I am very picky and if I say it's nice, it's nice.
27 May 2013
Rated 5.0 out of 5.0 by a3speed Perfect Getaway
We have not been away in awhile and found this Crowne Plaza through checking reviews. What a great visit which met all our expectations and more. The staff was particularly friendly and helpful. We enjoyed the location to Universal and the delicious pizza from the hotel restaurant when we returned at night. The courtesy lounge available to rooms on the 14th and 15th floors provided generous food and drinks. The rooms were very clean, comfortable and we loved the whirlpool. The amenities were generous. The pool area was very relaxing and pretty. The video arcade has fun games for low cost. We were able to be kids again AND have a romantic get away!
Cannot wait to visit again!
25 May 2013
Rated 5.0 out of 5.0 by GLASGOWBOY Florida Holiday
This hotel is ideally situated in the Orlando area and not too far from the airport. We stayed on our arrival in Florida and again before we left for home. The rooms are spacious and clean and the breakfast although a little pricey is excellent with very friendly staff. We had dinner on one evening which was a bit over priced and due to a drop in the outside temperature was cold and uncomfortable. Would definitely stay here on our next visit to Florida.
20 May 2013
Rated 5.0 out of 5.0 by Nancylb6 great stay near universal
The hotel is very convenient to Universal Studios...only a 5 minute drive. The hotel is clean, nice looking and staff is friendly.
Buffet breakfast is very good.
18 May 2013
Rated 5.0 out of 5.0 by skip2 best hotel stay ever!
this hotel is in the heart of everything happening in orlando.the staff is so friendly.love the decor and fitness room.meals were excellent.we have never had a more enjoyable stay.
18 May 2013
Rated 5.0 out of 5.0 by Tim47 Great experience
Not a bad thing to say about this hotel. Would highly recommend it to anyone visiting the Orlando area.
15 May 2013
Rated 5.0 out of 5.0 by Todd59 Excellent experience
The wife and I stayed from 5/9/13 - 5/12/13. Had another excellent experience at this hotel. We would like to thank: Jennifer, Sean, Matt, Ali, and Betty, Doug for their excellent service, professional, friendly attitude. We have been coming to this hotel for years and it is the employees that make the place. When we walk in the front desk staff always greets us with a thanks for returning and acknowledges our platinum level priority club status. It is a home away from home. Keep up the good work.
12 May 2013
Rated 3.0 out of 5.0 by Lisa58 Not that impressed
I read all the reviews prior to booking this hotel & I'm sorry to say it fell short of my expectations..I found the staff to be less than helpful...The room was very small & the bathroom was not very clean..the parking situation was horrible & the shuttle times to Universal were not very good so we had to spend money to park at the park ...the other hotels have much better shuttle schedules..there were black hairs in the tub & on the shower wall...the view was of the parking lot & the hotel was not crowded I felt we could have had a room with a better view...sleeping was nearly impossible due to the air-conditioning unit being located right at the head of the bed & it sounded like a airplane taking off...the hot tub was nice & peaceful..I'm sorry to say I would not stay here again wish I had gone with my gut & booked at another hotel I originally was going to go with...We left a day early to head home just so I could get a good night sleep & of course we had paid for 2 nights so we were out that money but at least I did get a good night sleep at home.
08 May 2013
Rated 5.0 out of 5.0 by Lisa9 Amazing Staff!
Truly amazing staff. From the concierge, to the housekeeping staff, to the wait staff in the hotel restaurants. Felt like home away from home. Would definitely recommend!!!
06 May 2013
Rated 5.0 out of 5.0 by FitzGerald77 Excellent Service
5-Star service, great ambiance, professional staff, clean quarters.
04 May 2013