ANA Crowne Plaza Osaka

Hotel Front Desk: 81-6-63471112

Hotel Fax: 81-6-63489208

Hotel Email: room-sales@anacrowneplaza-osaka.jp

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Kansai International Airport (KIX)

- Distance from hotel: 31.69 MI/ 51 KM North East l

- 60 minutes by limousine from Kansai International Airport

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- Car Parking Available

- Self-Parking Fee: 2000.00 JPY

- 24 hours security camera is operated.

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Hotel Highlights

Osaka is Japan's manufacturing heartbeat and the ANA Crowne Plaza Osaka hotel occupies a prime spot near the offices of some of the nation's biggest firms. You can also make us your base as you explore the historic cities of Kyoto, Nara and Kobe, all short train journeys away.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 31 reviews
79%
Recommend This Property
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Ratings Breakdown

31reviews

  • 5 Stars
    12
  • 4 Stars
    14
  • 3 Stars
    2
  • 2 Stars
  • 1 Stars
    3

Terrible Stay Experience

By

September 11, 2014

platinumelite

Hotel staff were unfriendly, hotel is also dated. There were mites in the Suite Room's sofa and armchairs. Carpets were dirty and stained. After informing the GM in the morning, nothing was done as there was still sand on the carpet that evening and mites still present on the sofa. Only good thing was the Crowne Plaza lounge and the staff who were helpful and very service oriented. Also, no recognition as a Platinum member of the IHG programme.

Posted byHotelStaff
September 17, 2014
Dear LO2014, we appreciate you taking the time to provide us with your feedback and sincerely apologize for the inconvenience caused.We have replied separately to your email regarding your concerns directly. Thank you and regards, Guest Experience Manager
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Insult to Platinum members

By

August 31, 2014

platinumelite

First time stay at this property and it will be the last.
Don't expect any recognition or enhanced service even with a platinum status at this property, although that seems to be the general attitude in Japan in many hotels.
Language may be an issue but staff could be better trained and more courteous, especially the front desk and the guy at the bar... They even charged me for the complimentary drinks. Didn't argue as it was more waste of time.
Room is very much average, sheets were clean, but bathroom is tiny and could be much cleaner and need some work.

Posted byHotelStaff
September 04, 2014
Dear badoog, thank you very much for staying with us on your recent trip to Osaka. I also appreciate you taking the time to write feedback and sincerely apologize for the inconvenience caused. We are sharing your feedback with the department managers concerned for improvement. We thank you for your comments and hope to welcome you back in the near future. Guest Experience Manager
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地點不太好

By

August 29, 2014

club

地點不是很好, 服務給人感覺不是很親切.
該有的東西和設施都還可以. 但也沒令人印象深刻的地方.
感覺不如以前去過的Crowne Plaza.

Posted byHotelStaff
September 01, 2014
尊敬的CH Hu, 感谢您入住ANA Crowne Plaza Osaka酒店。很抱歉,酒店的部分设施及服务给您带来了不便。我们很重视您的反馈,并将继续提升酒店设施及服务。期待您的下次光临,为您提供满意服务体验。 酒店管理层
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Shuttle Bus 班次

By

August 25, 2014

platinumelite

尾班車只能到晚上9點多, 實在太早, 需要加密班次, 需加至15分鐘一班, 而且沒有関西空港airport shuttle, 不夠方便.

Posted byHotelStaff
August 29, 2014
非常感谢您选住俾店,也感谢您抽出宝贵的时间和我们分享您的意见。我们将会和有关部门经理反馈并检讨如何进一步改善服务。我们希望能再次欢迎您回到大阪和俾店。
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