Crowne Plaza Palo Alto

Hotel Front Desk: 1-650-8570787

Hotel Fax: 1-650-4961939

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Mineta San Jose International Airport (SJC)

- Distance from hotel: 15 MI/ 24.14 KM South l

- From Highway 101 North towards San Francisco, Take the San Antonio Off Ramp. Turn Left at the light go 2 miles to El Camino Real, turn Right Go .5 miles the hotel is on the left hand side.

San Francisco International Airport (SFO)

- Distance from hotel: 25 MI/ 40.23 KM North l

- Take 101 South to Palo Alto. 101 South to the San Antonio Exit. Go West. Go 1.5 miles to El Camino Real Turn Right On El Camino Real .5 miles Hotel will be on the left hand side.

Caltrain Station, San Antonio

-Distance from hotel: 0.5 MI/ 0.8 KM West


San Antonia CALTrain Station

- Distance from hotel: 0.5 MI/ 0.8 KM South

- Fron San Antonio Cal Train station head northwest on Showers Dr. toward San Antonio Circle. Continue straight onto San Antonio Circle. Turn left to stay on San Antonio Circle. Slight right onto San Antonio Rd. Turn right on W. El Camino Real. Turn left at Dinah's Ct 4290 El Camino Real.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 12.00 USD

- Valet Parking Available

- Valet Parking Fee: 15.00 USD

- Self Parking & Valet Parking are both available for your convenience. Rates are as follows: Self Parking is $12 per day and Valet parking is $15 per day.

Print Hotel Fact Sheet

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Hotel Highlights

Enjoy our hotel's views of Palo Alto, CA from an 8-story Executive tower or updated poolside rooms. Relax in one of the area's largest outdoor pools, or practice your game at an on-site putting green.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 206 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excellent Service


January 28, 2015


The front desk staff were outstanding. Extremely helpful and kind - two specific callouts were Charlie and Steve for being super nice. Great people, I'll be back next time I travel through Palo Alto.

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worn yet business-friendly


January 26, 2015


Eclectic furniture in guest room gave the impression they chose the furniture based on what fell off the truck. There was no available outlet at the bedside. I had to unplug the clock after moving out the night table. Heat was very high upon entering the room, so I turned it down. After that, it never kicked on again, so the room was a bit colder than comfortable.

The gym had 3 treadmills, and one would not start up on "quick start."

Staff was very friendly and room service was excellent. Conference rooms and catering was also very good. Strong wifi as well. Free bottled water throughout stay and lots of areas for side-chats in lobby and lounge. Rooms and bathrooms were clean. No sign of bedbugs in my room (most important!).

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Over charged


January 23, 2015


Second time Crowne Plaza in Pali Alto charged my credit card unjustly and for something that shouldn't have been charged. Using a free night stay under IHG's rewards program as advertised yet I was charged a partial amount that upon call to Palo Alto Crowne Plaza they admitted it wasn't my responsibility. Their accounting/billing department has done this twice to me where my card was charged for something that shouldn't have been. Beyond frustrated with them by now and not to mention the next morning while showering I realized the tub was backing up and I had to finish showering in a gross water backed up tub! Second time lesson learned that Palo Alto Crowne Plaza needs a better billing person or system. Just to be fair I've stayed every weekend for over a year and half in the Milpitas Crowne Plaza and they are on point in all reservations and charges. Never had any billing mishaps or problems with Milpitas.

Posted byHotelStaff
January 27, 2015
We sincerely apologize for the error in your bill. Although we corrected the mistake as soon as we were notified, i understand the frustration you experienced over this matter. Our Front Desk team has been made aware of this so that it will not happen again. Sincerely, Norm O., AGM
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Clean Hotel and Comfortable Bed


January 22, 2015


The Crowne Plaza Hotel in Palo Alto, is a clean hotel, from the lobby, to the pool area, to the guest rooms. I was impressed with the cleanliness of this hotel.

The bed was comfortable, which made it difficult when it was time to check out.

The front desk staff were friendly and helpful.

This hotel is close to many restaurants, many within walking distance.

I would, without a doubt, stay at this hotel again.

Posted byHotelStaff
January 27, 2015
Thank you for your compliments of our staff and hotel. We hope to have another opportunity to serve you.
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