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Rated 4.3 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Staff is phenomenal! We stayed at this hotel for Pensacon. The service was wonderful.The staff was friendly and helpful! Location great for events at the Civic Center. It is within walking distance. 26 February 2014
Rated 5.0 out of 5.0 by Great staff and great experience Everyone was so friendly! The staff at the hotel, bar, and restaurant were all curious and smiling.They made sure my son was comfortable and that we had everything we needed. I would recommend the hotel again and look forward to our next stay. Great job! 26 February 2014
Rated 5.0 out of 5.0 by Wonderful stay The staff stands out more than anything. They were wonderful. One young lady even went the extra mile to assist us for our first time stay . Staff, cleanliness and great atmosphere all was great. 21 February 2014
Rated 5.0 out of 5.0 by Old style comfort Great place if you like the historic properties. I do and this place is well managed. Yes, you can hear the trains so if you are a lite sleeper, this may not be the place for you. I heard the trains several times, and went back to sleep. Beautiful old hotel, formerly the train station, with large rooms. 02 January 2014
Rated 3.0 out of 5.0 by Nice room appearance and excellent service The room door continuously shook and sounded if it was being opened every time other room doors on the floor were opened and closed.The train track immediately behind the hotel does not allow the guests to get a good night's sleep due to trains coming through every two hours. Room service was prompt and acceptable. 27 November 2013
Rated 3.0 out of 5.0 by Not so good Our first night was very good and then came night #2. Room next to us became occupied and the noise was too much. Every word could be heard. After their party they returned from partying and there went the sleep for the night. Of course the phones did not work so I had to place a local call(which I was charged for)to the hotel for security to come and was ineffective. The staff was nice, 1912 rest was good. Sound insulation is desperately needed in rooms. You should be in one room and have someone carry a conversation with you in the next. TRY IT! Would I stay there again--NO , not under the present conditions. My room was 1102 and 1101 was the problem area. 21 November 2013
Rated 5.0 out of 5.0 by Cozy and quiet We enjoyed our stay at The Crown so much. You never have to leave the hotel with the convienence of a bar and restrurant down stairs. The staff was very accommodating and friendly. The room smelled very clean and refreshing and the view was amazing from the 14th floor! Highly recommend! 21 November 2013
Rated 1.0 out of 5.0 by Loud trains and cold room I have stayed at this location at least 3 times. The first time, I was taken aback by the loud trains. However, they did not appear to sound off in the middle of the night and I was able to deal with it. The location was clean with charm and was convenient for my business activities. However, during this last stay, the trains' horns sounded throughout the night and no matter how high I turned up the heat, the temperature kept dropping in the room. While I would have preferred to have gotten some much needed rest, I had to wait for techs #both nights of my stay# to come and try to fix the heat #which obviously was not fixed the first night#. It seemed as if the hotel was controling the heat somewhere else and if you wanted to deviate, you had to have the tech come in. Between that and the trains, not much sleep was had. When I called the front desk the last night to complain about how unacceptable it was to go through the heat issue for two nights, I was told that the day manager would call me the next morning. No call. Very disappointed. Will not stay there again. Would have given it another chance if the customer service had been better. 21 November 2013
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