Crowne Plaza Philadelphia West

Hotel Front Desk: 1-215-4770200

Hotel Fax: 1-215-4735510

Hotel Email: info@cpphilawest.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 15 MI/ 24.14 KM South West l

- Take Rte. 291 North to I-76 West. Take Exit 339 (will be a left exit) and get into far left lane. Take left at light at Presidential Blvd.; hotel will be on right.

Train
30th Street Station

-Distance from hotel: 4 MI/ 6.44 KM South East

- Take I-76 West to Exit 339 - exit will be on the left. Stay in the far left lane and take a left at the light at Presidential Blvd. Hotel will be on right.

Underground

30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Registered hotel guests and meeting attendees can utilize our complimentary self-parking. If guests cannot find parking in the front of the hotel, there is also ample parking in the back of the hotel, along with a separate entrance to the hotel lobby.

Print Hotel Fact Sheet

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Hotel Highlights

Enjoy free Wi-Fi and free parking at our suburban Philadelphia hotel! Easy access to the PA Convention Center, Please Touch Museum, St. Joseph’s University, Independence Mall, and other local attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 373 reviews
81%
Recommend This Property
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Ratings Breakdown

373reviews

  • 5 Stars
    180
  • 4 Stars
    91
  • 3 Stars
    50
  • 2 Stars
    27
  • 1 Stars
    25

friendly staff, door slamming a problem

By

30 marzo 2015

platinumelite

Having stayed at the Crown Plaza on business for the past 5 years about once a week, door slamming has always been a problem. The worst offenders are the cleaning ladies and especially the room checkers that go door to door around noon.Problem could easily be fixed with dampeners on the door frame. Also college teams that stay are almost always loud and slam doors constantly.

Posted by HotelStaff
30 marzo 2015
Dear Guest, Thank you for letting us know about your stay. While we do have sounding strip in the door frames we understand how the doors can resonate, and we apologize for this disturbance. We will certainly be addressing this concern with our team members. Thank you for bringing it to our attention. Please do not hesitate to let us know if we can do anything to make your stays more comfortable. We truly appreciate our frequent guests, and we are looking forward to your next visit.
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Upgrades Needed

By

30 marzo 2015

club

Although the staff was extremely nice and helpful that doesn't take away the fact that this hotel needs MAJOR upgrades. I am very picky about where I lay my head when I'm out town. This hotel costs way too much money to have upgrade issues. My first room had dirty sheets and hair on it. I complained and they me to another room. Breakfast wasn't free but parking and wifi was. My friend and I stayed on the woman's dedicated side it was extremely quiet but that was the only difference. The overall hotel had that old smell.

Posted by HotelStaff
30 marzo 2015
Dear Guest, Thank you for staying with us recently. A room with dirty linen is completely unacceptable. We too are picky about the level of cleanliness we provide for our guests, and our Director of Housekeeping has already taken action in regards to your situation. Thank you for your feedback on the condition of the property. I have shared them with our entire management team, and we will keep them in mind as we finalize property improvement plans.
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Peeling Paint in Bathroom

By

28 marzo 2015

Have stayed at this property at least 4 times and this visit will be my last. The metal dividers between the tiles in the drop ceiling in the bathroom is peeling terribly. So much that when I was drying my hair I was rained upon with paint chips. Paint chips landed all over the counter, on my toothbrush and in my hairbrush and all over me! Well that's it, I'm done. The room is acceptable, but the bathrooms are old, dated and for that reason don't appear clean. Time for an update to those bathrooms Crowne Plaza. I stayed 2nd night at another hotel a little further out, but worth the extra 10 minute drive.

Posted by HotelStaff
30 marzo 2015
Dear Guest, Thank you so much for bringing what occurred to our attention. While our bathrooms are not brand new it is our top priority to keep them clean and well-maintained, and chipping paint is unacceptable. Our Director of Maintenance is looking into the situation, and our management team will certainly keep your comments in mind as we plan our property improvements.
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Nice hotel but could use some improvements

By

27 marzo 2015

club

The hotel was comfortable and the staff at the front desk was professional and friendly. Also, food in the restaurant was great. That being said, the hotel could use some improvements such as window cleaning, new shower curtains, better lighting, and removing the towel rod from inside the shower. Also, service at the restaurant was painfully slow.

Posted by HotelStaff
28 marzo 2015
Dear Guest, Thank you for staying with us during your trip to Philadelphia. We appreciate your feedback, and we will certainly keep your comments in mind as we plan our property projects. I have shared your comments about the restaurant with the Director of Food and Beverage, and he will be addressing what occurred during your service. We strive to be quick and efficient in all our departments. Our team at the front desk is always pleased to be of service, and we hope that we will get to have you back with us again soon.
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