Rated 3.8 out of 5 by 49
Rated 2.0 out of 5.0 by mgls Ok experience
bed was fair, great room, breakfast was fair eventhough waffles were hard as a brick one day next day breakfast was great, staff fair, fair stay for big bucks
11 November 2013
Rated 5.0 out of 5.0 by Rlbgkr Great Hotel in Rockville, MD!
We stayed in a Suite at the Crowne Plaza - Rockville while in town for a marathon. The room was large and included a kitchenette, living room, bedroom and bathroom - all oversized. We asked for a roll-away bed and the roll-away was in our room upon check-in. The hotel is conveniently located by the Shady Grove Metro Station and the the offers free shuttle service. The hotel is also near freeways and shopping centers. The breakfast buffet offered quality hot and cold foods with plenty to choose from. The front desk staff what attentive, curteous, and knowledgable - thank you Ahmed for all your help during our stay. I will stay there again next year.
02 November 2013
Rated 5.0 out of 5.0 by DentedTraveler Convenience and comfort
A nicely appointed room, very close to the meeting room our group was using. Excellent coffee and light refreshments in the lobby area at reasonable cost (not like those fridges in rooms that are so outrageously expensive). Free Internet. Excellent TV. Comfortable and roomy King-sized bed, and a real working thermostat in the room so that the temperature was where I like it.
29 October 2013
Rated 3.0 out of 5.0 by HistoryFan78 Rebadged property will serve SOME well
This Crowne Plaza was built for another franchise and converted. In general, I found the guest rooms satisfactory. The room had a good desk, enough room and opaque curtains (with a clip to block light). The bathroom was medium in size with strange double doors. The entrance to the room is not carpeted. I found the bed too soft to get a good night's sleep.
The hotel has a large number of meeting rooms that will work for many groups. The meeting staff is very responsive. The main lobby area includes the restaurant and bar -- quite unusual and not enough for larger groups. The restaurant and bar staff worked hard to please our group.
The location is set off the highway, a little harder to find. The front desk staff was very friendly and helpful.
21 October 2013
Rated 3.0 out of 5.0 interior rooms connect to Drunk ballroom; MC on mic bellowed for hours
Ballroom extends right up to the glass walls of the interior rooms, so occupants have little auditory protection from hours of drunken ranting from anyone on the mic in the ballroom. Three hours of bad jokes from host of model train award ceremony.
That being said, Rizwana on the front desk is forged in the fires of Mount Awesome and Crowne Plaza scientists should clone her immediately.
21 October 2013
Rated 2.0 out of 5.0 by Cubalibre13 Pedestrian at best for a Crowne Plaza
Poor parking ... No paper delivered to room ... Tired room features ... Very dry hotel staff who do not offer a hello let alone appreciation for your business ... The room was clean and secure ...
20 October 2013
Rated 5.0 out of 5.0 by MsterB Very nice
The room was large, clean and comfortable. The staff was attentive and efficient.
17 October 2013
Rated 1.0 out of 5.0 by AngelJohns Disappointing
Although the hotel tried to be as accommodating as possible, they are very inconsistent. When I made my reservations a month in advance I specifically asked for a double bed hotel room for my roommate and I attending a special event. I was "guaranteed" a double bed hotel room as well. The day of the my reservation, I called to ensure that I still had a reservation for a double bed, and the concierge assured me I did. When I got to the hotel, they "didn't have any more double beds" and could only offer me a King suite. If that's the only option what else could I have gotten? They did try to compensate with a roll away bed but that's beside the issue. There was a specific request and they could not honor it. The concierge tried to make up for their shortcomings with a "welcome bag". Fine. I will try to make do with what was given.
Next, I stayed for a day and a half and was able to leave in the evening. WHen I went to my car to pack all my luggage inside, I noticed my car was hit in their parking lot and was damaged. Of course the hotel holds no liability, nor could they view "video footage". Not only was MY car damaged, but my roommate's car was hit in the same parking lot as well. It was supposed to be a nice weekend and it just ended up being a disappointment.
I hope the hotel will be able to compromise on some inadequacies as well as continue to try to accommodate their guests as much as possible.
16 October 2013