Rated 4.2 out of 5 by 106
Rated 5.0 out of 5.0 by MESHAR Good experie nce overall
We were traveling on vacation and were very excited to come. Our room upgrade (thanks to Platinum Elite status) was great, especially since we had friends who were able to spend some time visiting with us in the room. Our beds were very comfortable. All of the staff members that we spoke to were extremely helpful. We did have a problem due to the current construction on the roof - our 4th floor room did have a problem with water coming in when it rained, mostly due to the current roof construction. The staff did their best to try to help us. They offered to change our room, but unfortunately did not have the same type of room available at that point as the festival was starting in the area at that point. But overall, we were very happy with our stay there. We hope to get a chance to come back when the new rooftop area is finished.
23 July 2014
Rated 5.0 out of 5.0 by dtgeorgia Extraordinary Staff and breakfast buffet
At first glance, this hotel is currently under renovation which detracts from the views avail etc. However, the staff is extraordinary. The best I have encountered anywhere in Europe. You are on a first name basis immediately and they take care of any issue immediately including problems with Rental Car companies as was our experience. They also have the best Breakfast I have found outside the U.S. If you have kids with you, this alone may be reason enough to stay here. There is also a Beer Cellar restaurant which makes it hard to want to eat out. We wont stay anywhere else going forward when in the Salzburg/Berchestgaden area. The rooms are typically small however we only use them for sleep and showering for which they are perfectly adequate.
21 July 2014
Rated 4.0 out of 5.0 by medano Dachausbau
bis september 2014 herrscht unruhe in den obersten etagen, da das dach ausgebaut wird
21 July 2014
Rated 4.0 out of 5.0 by wholz1 Alless in allem. OK
Nach Beendigung der bauarbeiten sicher ein tolles Hotel.
20 July 2014
Rated 4.0 out of 5.0 by TommyH Great comfort and food
Nice room with a really nice bed with White sheets and pillows. Also a very nice restaurant in the basement with a cosy atmosphere. We recommend this as a super hotel in Salzburg.
16 July 2014
Rated 3.0 out of 5.0 by Bollers Poor start but excellent service afterwards!
We had a problem with the terrible noise from the construction work on our first night. We were woken up by hammering and drilling in the room opposite at 0705!. However the staff dealt with the problem immediately and made the rest of our stay much more comfortable. Special mention to Lara in the Reception who was excellent in the way that she looked after us and was always smiling!
I can also add that all of the staff in reception and in the restaurant were extremely helpful and pleasant
Once the construction work is complete the hotel will be stunning and we would definitely visit again
15 July 2014
Rated 5.0 out of 5.0 by Prof123 Great hotel with expensive breakfast
We were able to check in early and given an upgraded room. The room was clean and comfortable. Breakfast was good but too expensive for what was served
14 July 2014
Rated 5.0 out of 5.0 by tch54 Salzburg
While a little aukward to find a place to park while checking into the hotel, the rest of the check-in process was extremely efficient. The staff at this hotel were very friendly and helpful, and were the strength of the hotel. The location was within easy walking distance to the Old Town, and located close to other activities and sites. Breakfast was good, but nothing special. The dinner restaurant atmosphere was casual and very comfortable, and the menu had enough variety and the food was good. I would recommend using the valet service for car parking if not staying an extended period of time (an extra 5 EUR per day), because the parking location is a couple of blocks from the hotel. We stayed 3 nights and used the valet service. With the valet service, both check-in and check-out are convenient.
14 July 2014