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Rated 4.2 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by Good service and local knowledge of staff Stayed overnight at the Pitter while travelling through Austria. Charming older style hotel. Location of the hotel in Salzburg was excellent - central to everything. Staff were very helpful and knowledgeable for the local area. Only minor issue was the Wi-Fi connection on the upper floors - very intermittent. 10 January 2014
Rated 5.0 out of 5.0 by Really great place to stay We had a great stay , staff friendly , helpful , this is a lovely place to stay . Very central . Our rooms were perfect .really pleased. 09 January 2014
Rated 4.0 out of 5.0 by Nice and lovely place Clean, quite, close to central station, but bit far from city center. Good for stop over. 06 January 2014
Rated 5.0 out of 5.0 by Perfect in every way!! My first stay at a Crown Plaza Hotel. We arrived for the Christmas Markets and had 3 rooms here. The hotel is very modern with "American" type showers and bath. They hotel was very warm and cozy. The breakfast buffet was always fresh each morning and the restaurant and bar had superb service and food. The hotel Concierge and Bell staffs were always accommodating to our needs and suggestions for what to do and were to go. We will return here for our next visit. 06 January 2014
Rated 3.0 out of 5.0 by Good location but worn, tired and smokey The location of this hotel is good. It's half way between old town and the train station (15 minute walk either direction). We walked into the lobby and the first thing we noticed was a lot of cigarette smoke. The smoking bar is next to the lobby. We were checked in by a friendly staff and sent up to our room. We didn't get any help with our 6 bags. The lift was tiny and was scuffed up along with the walls and the hallway to our room, we had to take 2 trips. When we opened the door, there was a boy (20ish) still making up the room and the bed. We waited in the hall until he was done. Though we asked for Non-smoking, the hotel room and hallways had a stained smell of smoke. The room was clean, the shower didn't drain. The spa downstairs was the nicest part of our stay. The spa was clean and well kept up. We enjoyed the pool, sauna and steam room. The breakfast (with a reasonable charge) was good too. We expected better from a 4 star Crowne Plaza. I give it a "3" Just because of the spa, location and breakfast. 05 January 2014
Rated 5.0 out of 5.0 by Luxiourious City Retreat Very good located (10 min. walk to old town) and very elegant hotel with truly friendly people all around. The Pitter Keller is a wonderful place. Good luck with your renovation plans. We hope, the traditional atmosphere will be kept! 02 January 2014
Rated 5.0 out of 5.0 by Wonderful memorable stay in Salzburg From the welcome to our departure, we were made to feel at home. Every interaction with staff was warm, friendly, attentive and exceptional. Reception very helpful and thoughtful. Rooms great, decent size and quiet. Bathroom spacious and clean. Comfy bed and pillows. Love the small swimming pool and the healthclub. The hotel was very well located and it was very easy to walk to the main attractions of Salzburg including Main Train Station. I would recommend it to anyone and would definitely stay here again. Thank you for the wonderful time! 01 January 2014
Rated 1.0 out of 5.0 by skipping cleaning gets you a EUR5 voucher for the bar, which turned to be SMMMMMMOKERS admitted, so we just lost those FIVE euros 29 December 2013
Rated 4.0 out of 5.0 by Newspapers Their Staff asked me what kinds of Newspapers will be prepared in the room while be checked in, but No delivery and they said me a lot of Newspapers in the lobby?! I was disappointed that it may be to have to question. 29 December 2013
Rated 5.0 out of 5.0 by Excellent Central located between the city centre and the central station. Very helpfull and friendly staff. Room was very big and the bed was perfect! 27 December 2013
Rated 5.0 out of 5.0 by A most excellent stay! Crowne Plaza was a great hotel. Location was close to the train station, and just minutes walking distance to the Old Town and other sites. Very clean, great food, friendly and helpful staff. In particular was the bartender. His name was Harry. Great service, and nightly conversation. A top notch employee, and just a really good guy. My room was quite large, by most European standards. Very clean, and with lots of amenities. The shower was a little weird, in the way it was set up. A huge tub, but you had to squeeze to one corner to shower, or else end up soaking the floor. A minor concern, and certainly not any distraction from all the good things. There was internet access in the lobby, and a few in-house restaurants to choose from. I picked this hotel after narrowing it down to just a few. I'm quite happy with my decision to stay there. I would absolutely stay there again, and would encourage other travelers to give it a try as well. 24 December 2013
Rated 2.0 out of 5.0 by Very Poor The standard rooms are so small, I never had anything like this in an hotel with 4,5 stars... Looked more like a 2 star house.... Never again. 20 December 2013
Rated 4.0 out of 5.0 by Looking forward to seeing it refurbished I have been staying at this hotel since 2001 and know the hotel pretty well now. I understand that it is being refurbished in 2014 and from my last visit, this month, I can see that it really needs it. The bedroom was comfortable and had all the facilities you could need but, there were stains on the bedcovers and valance - not acceptable. The bathroom was clean and had nice toiletries the toilet was separate. We had breakfast included but it is no longer of the same standard that it used to be. There was plenty to choose from including hot food unfortunately on both mornings it was only slightly warm and the plates were cold, not at all pleasant although the staff are. On the good side we ate in the Pitter Keller on one night and it is to be recommended if you like traditional Austrian food which we do. Also the American Bar in the hotel is a nice relaxing place to have your pre dinner drink or nightcap.It is a bit of a walk into the old town but it is a nice stroll with shop windows to look into and a walk across the river. I will be returning to this hotel and look forward to seeing the improvements hopefully without losing its charm. 13 December 2013
Rated 1.0 out of 5.0 by Think twice Pretty sure you don't want me to write a review. The room smelled like cigarette smoke, the fire alarm went off when we were asleep, and the breakfast was over priced. Should have commented earlier but only desired to comment after receiving email. 16 November 2013
Rated 5.0 out of 5.0 by Greatplace to Stay and Close to al we needed to see We were on out second last Stop on our three week trip through eastern Europe and at thus point needed o Place and a Room to relax and rest. The room upgrade was great and the Staff in the hotel was great and willing to help as needed without hesitation. It was a great place to stay and would do it again and the restaurant in the Basement was unbelievable Great Food. I would recommend this hotel to anyone and a great place to spend a weekend if you were in that part of the world. 12 November 2013
Rated 4.0 out of 5.0 by Old hotel with great service Hotel itself could need a renervation, although it appears clean it feels kind of old and run down. Hotel staff is open for complaints and takes immediate action until the guest is satisfied, Food is just great and worth a trip itself. Overall a bery nice Hotel! 06 November 2013
Rated 5.0 out of 5.0 loved this wonderful place The bed had a wonderful down comforter, the pillows were down. I loved the bed. The room was cool (with wonderful air/cond.) and large. The service and little perks of chocolate and apple, water and complimentary beverage were all over and above what I expected. The front desk treated us like royalty. They were friendly and attentive and helpful. This hotel, while it is older, has charm and an old world feeling of comfort, elegance and I truly felt like it was the best place I had stayed in! Thank you! 02 November 2013
Rated 2.0 out of 5.0 by Bed was like sleeping in a tub. The service was excellent. The food was good. Except for all the road construction. The location was acceptable. Now for the bed. The bed was a king size. Both sides were like lying in a bath tub with the center feeling like a 6 by 6 beam. No way to cuddle. 21 October 2013
Rated 5.0 out of 5.0 by Superb Service and Hotel Absolutely one of a kind experience and perfectly located from the train station and the old town. The staff was superb and treated you with a white glove service. The rooms are quiet, clean and comfortable. The amenities are without a doubt one of the best I have seen in all of my overseas travels and tops the premier hotel chains. I would highly recommend "The Pitter" to my friends and most likely return in the near future. 18 October 2013
Rated 5.0 out of 5.0 by great room excellent beds very clean room made welcome from the minute you enter the hotel. parking no problem staff offered to park vehicle room very spacious and clean with all the trimings all the staff very friendly great choice of eating and drinking in the hotel very happy with my stay 16 October 2013
Rated 4.0 out of 5.0 by Average Good breakfast. False Fire alarm in the night - no info, no apologies from the hotel. 15 October 2013
Rated 5.0 out of 5.0 Loved Everything About This Place We felt at home at the Salzburg Crown Plaza. The staff were wonderful. The location was fantastic. The breakfast was excellent. We loved everything about this hotel. Thanks for making our stay perfect. 05 October 2013
Rated 5.0 out of 5.0 by Great service with Christian Your front desk personell were really helpful and friendly. the rooms were comfortable and we enjoyed the breakfast buffet. Wonderful accomodations. Most impressed with the staff. 01 October 2013
Rated 1.0 out of 5.0 by Good staff but tired building The room was uncomfortably warm in spite of our efforts to adjust the air conditioning. The exterior of the building and public areas inside need some renovation. The breakfast buffet was un-appealing, we skipped it and found a little restaurant out in Salzburg. The staff did an excellent job in making reservations for us 30 September 2013
Rated 5.0 out of 5.0 by First choice for Salzburg Tremendous staff; knowledgable, friendly, polite. Highly recommended. 26 September 2013
Rated 4.0 out of 5.0 by Good climate control, easy access and Salzburger sensibility This was a business trip but missing the history and charm of Salzburg without a few hours of site seeing would be a mistake. Conveniently locate about 850 meters (approx 1/2 mile) from the central train station, and an easy walk to the old town, the efficiency of the hotel was a plus. They offer a 5 euro coupon for the bar if one forgoes one days housekeeping service on a multi-day stay. The bar was fully staff and a real time machine, with cigarette and cigar smokers and the distinct stench of lingering tobacco product smell that makes the American bar feel very 70s ish. The hotel staff were great, knowledgeable, with a sense of humor, excellent communicators. 24 September 2013
Rated 5.0 out of 5.0 by Zentral und luxuriös Super zentral gelegenes Hotel. Die Altstadt ist bequem zu Fuss zu erreichen. Reichhaltiges und ausgewogenes Frühstücksbuffet. Ich erhielt ein kostenloses Upgrade in eine Junior Suite und fühlte mich ein bischen wie Mozart. 17 September 2013
Rated 5.0 out of 5.0 by Excellent property The location is perfect - close to train station, buses, old town, restaurants. Staff very helpful and courteous. Recognition of platinum status. Overall Great experience. Only negative is the AC could be more powerful. Would definately stay at this property again. 15 September 2013
Rated 5.0 out of 5.0 by Great location near Mirabell Gardens Stayed here for two nights with my mother and we had a fantastic stay. The rooms are very nice in this old style hotel. The only negative was the A/C did not stay on in the evening and we did get warm in the room. Would definitely stay here again. 13 September 2013
Rated 1.0 out of 5.0 by Needs a refurb....badly. Very tired, dirty room and bathroom. Air con totally useless even though we mentioned at front desk. We were told the hotel is closing next year for a complete refurbishment and boy does it need it. Breakfast OK but slow to replenish empty platters. Grumpy breakfast room staff who could barely raise a smile on greeting. Car park nowhere near the hotel and difficult to access on foot. Would not recommend staying here. Find a Holiday Inn and save your pennies. 09 September 2013
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