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Rated 3.7 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by good room I was on military orders and received the military rate. I did not get a voucher for breakfast as the advertisement said. The lobby smelled stale but overall the hotel was clean and service was responsive. 25 August 2014
Rated 4.0 out of 5.0 by Pleasant staff, older property Pleasant staff, older property Pleasant staff, older property Pleasant staff, older property 25 August 2014
Rated 5.0 out of 5.0 by ways a good business stay Another good stay. If you need something cal on Ally or David. 24 August 2014
Rated 5.0 out of 5.0 by Comfortable room, friendly staff The motel is getting a bit old, but they are keeping it up well. The beds and pillows are very comfortable. The linens and towels are fresh and new. The service is excellent. This is a comfortable and safe motel conveniently located to the airport and important business and tourist destinations in San Antonio and vicinity. 19 August 2014
Rated 2.0 out of 5.0 by Disappointed with this property This property is fair to average, at best. Paper thin walls between rooms and very noisy on the weekend I stayed there. The below-window air conditioning unit was quite noisy, cycling on and off constantly. The room was either too cold or too hot.. Hot breakfast buffet was very expensive and sadly, very cold. 14 August 2014
Rated 2.0 out of 5.0 by Not Again Poor Food Service operation Rooms were dark and lamps not working outlets hard to find Shower curtain rod falling down 14 August 2014
Rated 3.0 out of 5.0 by Decent Hotel...did not live up to my expectations of other Crowne Plazas This Crowne Plaza San Antonio Airport was a decent hotel, it just did not live up to previous experiences that I have had with this brand. I am a loyal IHG rewards member, and I have stayed across most of their brands of hotels. In previous stays at other Crowne Plaza Hotels, I have had extremely good experiences. So much so that I went out of my way to post good ratings, and notify management how much I enjoyed their hotel, the staff, and the entire experience. This is the exact opposite. Most of the staff just did not seem genuinely interested in their customers. I paid extra to stay in the hotel's "Grand Quarters" section. It was not grand by any means. The room was cramped, and the view out my window was the wall of a building. I paid extra (a decent amount extra) for a full breakfast, and was thoroughly disappointed. The breakfasts at Holiday Inn Expresses are twice as good and they are free. With that being said, the room was clean and well kept, and I appreciated our housekeeper. We had our young son sleeping on the floor on a blow-up mattress, and she made that bed and put his stuffed animals in a cute pose. It seemed like she really did care about her job, and to make sure our room was taken care of. Overall, even though I was disappointed at this particular stay, it does not turn me away from the Crowne Plaza brand. Some of my best hotel stays have been at Crowne Plazas. This one just needs to tighten up on a few things. 09 August 2014
Rated 4.0 out of 5.0 by Clean Room, comfortable bed and great service Great hotel to stay in for business or vacation. Clean hotel with great amenities and friendly staff. 07 August 2014
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