Rated 4.0 out of 5 by 273
Rated 2.0 out of 5.0 by BayAreaTraveler22 Entry key problems
We had a party of six including children and grandparents. We reserved two hotel rooms for two nights each last Saturday. We called ahead to let the hotel know we would be arriving late. After a long day driving, we finally arrived at the hotel around midnight. Everyone was very tired and looked forward to a good night's sleep. We were assigned rooms on the high floor (6th floor) away from the noise, as requested. However, upon arriving at our rooms, we found that none of the six keys total for the two rooms worked. We were not able to open either of the two doors. A call to the front desk and 20 minutes later, a security guard came with a new set of keys. None of them worked either. Another call to the front desk, and we were told a maintenance person would be on their way. A good 20+ minutes later, a maintenance person showed up and re-programed the two doors and we were able to finally get inside the rooms. It was well past 1 am, and we had been standing outside of the rooms for at least 45 minutes. I can understand an occasional glitch, but we had the same problem with both rooms. I can also accept a 15 minute wait for the problem to be resolved, but unfortunately it took over 45 minutes, in the middle of the night.
While we were waiting, we asked to be assigned to other rooms but were told there were no two other rooms near each other. Because we had both young kids and grandparents in our group, we decided it was important to stay close by.
Other than the door problems, the hotel itself was fine. There were quite a lot of people at the bar near the front desk when we arrived at midnight. There were a lot of people by the pool the next morning. The room and grounds were acceptable. I would rate this a 3 1/2 star, not a four star hotel.
18 July 2014
Rated 4.0 out of 5.0 by 3jcc14 Four Night Stay
The Hotel Staff are very friendly and helpful. The hotel itself is rather dated and the initial impression is that it is "dated". The walls are thin and you can hear neighbouring rooms and water pipes. Lots of families stay there during the summer so be prepared for kids at the pool. If you are coming for work/business you may want a room that does not face the pool.
17 July 2014
Rated 5.0 out of 5.0 by Hammster Staff , rooms, and food were great!
We stayed for a week. Our room was very comfortable, the grounds were beautiful, and the sushi was incredible!! The location was convenient for getting to area attractions. I would highly recommend this property!
16 July 2014
Rated 5.0 out of 5.0 by 22Chas Crowne Plaza Hotel San Diego, CA
Great hotel. Could use more TV channels and the sink was running a little slow but overall a very nice stay.
16 July 2014
Rated 5.0 out of 5.0 by leroy351 Great Service
Great staff to work with. Helped us out with all questions and concerns.
15 July 2014
Rated 4.0 out of 5.0 by Spartacus31 Good experience
My family started our 9 day California trip with a stop in San Diego and a stay here. It was a nice spot, not exceptional but a clean and comfortable stay. Nice pool and hot tub area and overall a good stay.
15 July 2014
Rated 5.0 out of 5.0 by newton64 loved the service
There were 27 of us in town 4th of July weekend for a memorial service and the staff was wonderful. The courtesy drivers and the complimentary shuttle bus to Old Town and the trolley was unbelievably accommodating – you guys rock, thank you. I read some of the other reviews, the room was clean, the a/c was fine. The bathroom is a little dated and the tub is peeling, but we would stay there again, and so would the rest of the family.
14 July 2014
Rated 3.0 out of 5.0 by op.77 Crown Plaza San Diego
Breakfast should be better. The staff also should be more responsive to the requests of the gests. I may stay in the future if they improve their service. I requested room with view when I made the reservation. They could not keep their promise.
13 July 2014