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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 267 reviews
86%
Recommend This Property

Ratings Breakdown

267reviews

  • 5 Stars
    155
  • 4 Stars
    59
  • 3 Stars
    24
  • 2 Stars
    19
  • 1 Stars
    10

Quaint area atmosphere!

By

24 July 2015

club

I wish we would have arrived earlier to enjoy this quaint little town! The hotel fit right in. I just wish we had realized there was no AC (common when by the water) so we could have opened the windows to enjoy the cool outside air! This was a great place to stay!

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Not a typical Crowne Plaza

By

12 July 2015

club

I travel a lot and often look for the CP brand in the cities I'm staying. I've stayed at CP in several different locations on the east coast, recently in Denver, and unfortunately, here in San Pedro. Everything looked great upon arrival. Parking rates were fair, the hotel looked ok from inside the lobby. There were some signs regarding construction going on, but ok, that happens all the time. Regardless, it's the room that matters, and ours was terrible. There were stains all over the carpet, the TV barely worked (imagine 2 young children and not a single cartoon channel in service), the beds were horribly uncomfortable, and worst of all, there was mold all around the bath tub. Mold. Really? Maybe at a dive motel on the side of the freeway, but this just isn't acceptable for a hotel with a decent reputation. I doubt I'll continue to look for this brand unless it's in a location with plenty of positive reviews.

Posted byHotelStaff
14 July 2015
Dear mike95834, Thank you for your valued feedback, it really enables us to take action on problem areas. It is really disappointed to know that we did not meet your expectations. We continuously strive to offer great accommodations that exceed our guests expectation. Our hotel is currently under renovation, hope you can give us a second opportunity to serve you in the near future.
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Wonderful Experience

By

12 July 2015

platinumelite

Our first stay in LA and this was a great venue. A bit off the beaten track but the staff were superb the food was marvellous and the whole stay was thoroughly enjoyable.

Would recommend as a place to stay if you are planning to explore LA and the coastal area towards Santa Monica

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Mr Ortiz

By

11 July 2015

club

Overall it was a pleasant and comfortable stay. we enjoyed the short walk to Port Socal. We would stay here again

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EXCELLENT HOTEL

By

24 June 2015

Very helpful and friendly staff. They always try to help you with your room or any other service. Bellmen are also extremely helpful. Over met my expectations. Very convenient location. Will definitely return there and recommend this property. Thank you guys.

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Excellent service

By

24 June 2015

The staff was friendly and accommodating. The room was comfortable. I appreciated the refrigerator in the room, having children.

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Expedted More

By

23 June 2015

club

We expected this Hotel to be more than average, but it made us feel like we should have picked a better Hotel.

Posted byCustomerCare
01 July 2015
Dear sonyyva10, Thank you for taking time to post a review for our property. We apologize that we fell below your expectations on some aspects of your stay. Please be assured that we will look into your comments. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Karen G. Case Manager IHGCare
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draps de lit

By

23 June 2015

club

Les draps sont de matières genre plastique / nylon.
Accueille à la réception très bien, servi par Lakia.

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Business and Pleasure Trip

By

18 June 2015

The hotel has a great location and great staff. Have stayed here before and come back often. This time my stay was noisy because of construction at the hotel. I look forward to seeing the renovation of this hotel and will return when complete.

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Great Location on the Harbor

By

15 June 2015

Great location on the Harbor. clean and comfortable.

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Great Overall Hotel Experience

By

11 June 2015

club

Stayed at this great hotel - on a short business trip - it is so convenient to the waterfront when ships are in - the ambiance and amenities are excellent - staff is so friendly and helpful - our room was very clean and comfortable - would definitely stay here again and look forward to it!

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Loved my stay here!!

By

11 June 2015

club

Great location, good food/drinks and VERY friendly/helpful staff. I will definitely stay here again.

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