Rated 4.0 out of 5 by 127
Rated 1.0 out of 5.0 by Lamus awful
very rude staff! We booked two rooms three months ago, for some reason we were given two rooms for wheelchairs. When I asked whether there are other options, I was told that they could cancel my reservation. Really? Is this a joke?
We travel a lot around the world, often book two rooms, but I have never seen such rudeness with!!! Very disappointed, very much.
15 July 2014
Rated 1.0 out of 5.0 by notapleasantstay Poor quality and service.
Would not recommend staying at this hotel. Staff was rude when arriving. Everyday parking was a hassle. Ended up with two flat tires in the garage. Beds were uncomfortable. And much more...
03 July 2014
Rated 5.0 out of 5.0 by nothing applicable Overall excellent stay and great price!
There should be a microwave and refrigerator in the room.
03 July 2014
Rated 5.0 out of 5.0 Comfortable bed
Loved the mattress, good night sleep, nice shower, had to ask for a refridgeraor. Rooms should already have thwm. Needed more coffee in room
24 June 2014
Rated 5.0 out of 5.0 by Robyrobot1 Excellent Hotel
My experience here was fantastic. Everything worked out well. The only criticism would be about the Hot Tub which is not hot at all. When we checked with engineering, it became obvious that they simply did not want to keep the hot tub hot because of costs. We asked them what was wrong, and the engineer said well...er...gee...I guess I'll turn up the heat. That meant he raised it from 85 degrees to 88 or 90. A proper Hot Tub should be 102 degrees. Also will charge you $12 per night for refrigerator.
23 June 2014
Rated 4.0 out of 5.0 by Just Being Healthy Wellne Very good all things considered
We had solar flares and the computers were not working but the staff was very kind and accommodating. We had traveled to Long Beach for a special Regional Assembly with International tie in's from New Orleans, San Diego, San Francisco, and other areas, discussing the Kingdom of God using the bible. There were over 8,000 travelers and quite a few guests to work with so I appreciated the friendliness of the staff. It is good to have a sense of humour when things do not go exactly as planned and the staff remained professional but engaging. Thank you.
20 June 2014
Rated 5.0 out of 5.0 by Sally02 Great Staff Members
All staff members were very pleasant and gave great service.
The only lacking qualities is the room needs a mini fridge and microwave, also a fan in the restroom.
12 June 2014
Rated 5.0 out of 5.0 by Patmac Great value on LA Harbor
Seeking a comfortable hotel close to harbor attractions, we were delighted to find a great value at the Crowne Plaza. The hotel is conveniently located three blocks from the USS Iowa and a short drive from the RMS Queen Mary (both must-see attractions); the courtesy shuttle provided a free ride to and from the Catalina ferry terminal. The front-desk staff was first-rate: well groomed, courteous, professional, Our room was quiet and clean, and the bathroom was well stocked with good-quality towels. The king-size bed was very comfortable, providing a good night's sleep on better-quality sheets and pillows. We also enjoyed a spectacular view of the harbor and bridge from our fifth-story window. We would have preferred to have had the convenience of a refrigerator and microwave in the room, along with a finer restaurant on site and a bit more attention paid to cleanliness in the common areas (e.g., elevators, glass doors). Otherwise, we thoroughly enjoyed our stay, which was well worth the price we paid. We received recognition as Gold Elite Rewards Club members, and our Rewards Points were posted promptly. We look forward to our next visit.
10 June 2014