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Rated 4.4 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Bueno La propiedad esta mejor que nunca. Buen servicio, buen trato. 22 May 2014
Rated 5.0 out of 5.0 by Magnífica opción ya sea de negocios o descanso La ubicación del hotel es inmejorable. Muy cerca de la zona colonial en Santo Domingo y al mismo tiempo cerca de la zona de negocios. Las vistas al mar y al malecón desde las habitaciones ahora son panorámicas y muy atractivas. El servicio en general es bueno aunque podría ser más eficiente en el checo in. El personal del restaurante principal es muy atento y eficiente. Buena comida y el contar con Romo service las 24 horas es muy conveniente. Las habitaciones renovadas son muy confortables y espaciosas y su decoración actual las hacen ver frescas y elegantes. Una de las mejores opciones para hospedarse en Santo Domingo. 18 May 2014
Rated 3.0 out of 5.0 by Some rooms need improvement As a platinum member, the first time I stayed i had an upgrade to a great room. Overall stay was 5 star no questions asked. However, all the following stays I also received room upgrades to suites that were very old with high humidity. I suggest the first thing that needs to be done to this rooms is to change the carpets as they deteriorate the overall room quality. I would rather stay in more modern regular room than in an old suite. Additionally, I usually arrive with a vehicle and only once have I been able to use the elevator for my luggage from the parking to the lobby. All other occasions I had to carry them through the stairs to the lobby which is very uncomfortable for an hotel like this (and at those prices). Regards 06 May 2014
Rated 4.0 out of 5.0 by Comfortable executive floor and great service from staff Room was very comfortable on executive level 11th floor, lower levels not up to date and remodeled, staff assistance was excellent , breakfast was excellent, love it there. Property safe. Definitely going back. Supervisor Mr. Tomaso provided EXCELLENT service and assisstance. 07 April 2014
Rated 3.0 out of 5.0 by COMENTARIOS LAS PERSONAS FUERON MUY AMABLES- Hospitalidad Genial! Al llegar tuve que esperar para hacer atendida, pues solo había una persona haciendo check-in y llegamos un grupo de 7 personas. SOY SOCIO DE IHG, y ME HOSPEDARON EN EL PISO 7 CON OLOR MUY FUERTE A CIGARRILLO Y ESTO ME IMPIDIÓ DORMIR AL LLEGAR NO SE ME OFRECIÓ EL SERVICIO DE MINIBAR AL LLEGAR A LA HABITACIÓN LA REFRIGERADORA ESTABA CERRADA CON LLAVE, no pude tomar agua. PEDÍ SERVCIIO A LA HABITACIÓN Y SE ME DIJO QUE TARDARÍA 25 MINUTOS SIN EMBARGO TARDO EN LLEGAR CERCA DE 40 MINUTOS EN EL BAÑO LA CAJITA DE GORRA DE BAÑO ESTABA VACÍA ESTUVE TRABAJANDO EN MI COMPUTADOR HASTA LA MEDIA NOCHE, A MEDIA NOCHE PERDÍ LA SEÑAL DE INTERNET Y NO PUDE CONTINUAR TRABAJANDO A PESAR DE LA GRAN HOSPITALIDAD experimenté todas estas incomodidades. 30 March 2014
Rated 5.0 out of 5.0 by Home Away From Home Outstanding service, tremendous value and friendly staff helped make our holiday season vacation a truly memorial experience. The Crowne Plaza Santo Domingo has everything including a very helpful concierge service, balconies overlooking the Caribbean, where one can enjoy romantic room service dinners, a world class restaurant with 4-5 star service, a conveniently located business center, free parking, an outstanding recreation facility and pool area, excellent security and close proximity to local attractions such as the old colonial zone, museums, and aquarium. Thanks to all the staff that made our stay so enjoyable including Jamie and Anderson at the restaurant, Luis, Maxwell Maria and Saidy at the front desk, Yaquelin at the club lounge, Harvey at the lounge bar and Nelson at the pool. My wife and I enjoyed our stay and will be back very soon to a hotel where everyone makes us feel at “Home away from Home” 17 January 2014
Rated 5.0 out of 5.0 by Incredible staff My husband, 3 small children and I traveled to Santo Domingo for the holidays. We stayed for 2 weeks in a suite that was so spacious and comfortable. Looks so clean and like new. The staff was beyond nice and extremely thoughtful. We ate the buffet every morning, which was pretty good on top of being included in our stay. Probably the nicest restaurant staff and management ever. The pool was great . It was clean with great views. The nights were relaxing until we got a noisy neighbor. You can here the doors slam like it was your own but that's almost typical in every hotel. Overall this is one of the best hotels we've ever been too and I owe that to the staff. The prices were reasonable and worth it even for a 14 day stay. The location was great. The Malecon area is always ideal. We will stay there again and again. 11 January 2014
Rated 5.0 out of 5.0 by Great staff Had a great experience with the family who loved the hotel and the stay. Staff at front desk was very friendly and always smiling. Overall great experience. Great amenities in the rooms. 10 January 2014
Rated 4.0 out of 5.0 by good, but inferior to the other Crowne Plaza Hotels We don´t receive the recognition to the Platinun Priority Level as well as Priority member, in any part of the hotel, also we don´t receive Access to the Club 02 January 2014
Rated 2.0 out of 5.0 by Very poor service - real Latin American style. The room was not well cleaned, I asked to clean the shelves in the wardrobe, but until end of mys stay no one did it. Each thing i had to ask several times - to bring me bathrobe, to fix the bathtub, to fix the toilet, to unlock minibar etc. Most of things were not done till the end of my stay. Breakfast in the restaurant was good, a lot of friuts - that's what I eat usually. Coffee is as usual terrible, but in the lounge it was good, but no food selection. you has to make a cjopice - coffee or food. The lounge services were poor - in the evening time there were snacks, but you can't get coffee or tea, they wanted money for that. During the day you do not have the lounge at all, even if you want cup of coffee. Very noisy aircon in the room, you can't sleep with it, but can't sleap also without. The only one solution - put it on auto, so makes noise ocationally. 26 December 2013
Rated 4.0 out of 5.0 by small details to be corrected to achieve perfection ..... make operational the elevator from the basement parking, make the bacon breakfast breakfast softer, natural yoghurt propose, put individual thermos coffee on breakfast table suggest the female staff of the reception to be as cheerful as the male staff 16 December 2013
Rated 5.0 out of 5.0 by Excellent Stay Perfect Stay, would consider staying again on next trip 01 November 2013
Rated 5.0 out of 5.0 by Awesome Staff ....Felt Valued the ENTIRE Stay!!! ...this hotel has got to have the best worldwide team of staff of all the hotel and tourism industry... from the bellman greetings, front desk reps, restaurant servers to the bartenders, management and even housekeeping staff. I was visiting on vacation for 5 days from the States for the first time, and knew no Spanish. Before my arrival, reservation manager from the property called me from DR to the States to confirm my reservation, while making additional arrangements to accommodate my stay and help ensure a stress free experience regarding my concerns of me navigating around with limited understanding of Spanish, etc. As a result, she and the front desk team helped to arrange my travels to/from the airport, tours to Colonial zone and even assisted me with identifying a church within my religion to visit, etc. By the first day, everyone knew me by face and name, but not due to any efforts of my own... they were just that good with the customer service they provided. By the time I left, it felt as though I was leaving an extended family behind. The check in process was smooth, and all of my information regarding my prepayment, etc, were available. As for location, the location was great. The property is a waterfront hotel and not far from the Colonial zone in one direction and a "downtown" like area in the other direction, which has all the commercial fast food brands, etc. You can easily stroll a walkway that runs along the highway and sea. Just use "common sense" practices when walking alone or at night, just as you would anywhere that was unfamiliar. The water in this area is more for viewing, for it is more rocky than sandy, but the hotel can assist with getting you to the locations on the island better known for their beaches. The hotel is still undergoing some upgrades regarding its guest rooms (carpeting, etc), but the upgrades that have already been completed in other areas (ie. lobby, restaurant, etc) are up to what can be expected of a Crowne Plaza property. Upon check-in, I was given an upgrade with a balcony, free of charge for my priority club status, which I had not expected. As for guest/visitor policy, it is unlike the States, so be sure to speak with front desk staff to understand the policy, which is in place for the benefit and safely of hotel guest and the hotel. Connected to the hotel is a casino. I did not use it, but it was available 24/7 and did not disrupt of interfere with the daily flow and operation of the hotel. I would highly recommend this property, and this would be my first choice selection if I am ever able to return. The breakfast buffet was AWESOME, food was always fresh and each day there were different food options to choose from. Room service and dinner was also great, and the bartender did a stellar job with his mix drink blends. Overall Hotel score I would give is an A+++++++ THUMBS UP!!!!! 27 September 2013
Rated 5.0 out of 5.0 by Great Service The hotel Staff and Service was wonderful from the moment I check in to the hotel. The Room was to my needs as requested during my booking. The bed was comfortable and the room was very clean. The pool area was great overlooking the ocean. The Spa was also very clean and the service was great. 23 September 2013
Rated 5.0 out of 5.0 by 1st visit to Santo Domingo Staff very helpful, excellent food and a good breakfast chocie 20 September 2013
Rated 5.0 out of 5.0 by Stay like home All The people have a smile in their face, that make you feel happy 14 September 2013
Rated 5.0 out of 5.0 by noticed great improvement with change from intercontinental to Crown Plaza noticeable improvement over Intercontinental condition of hotel. Staff very friendly, too. 01 September 2013
Rated 4.0 out of 5.0 by Good choice if you visit SDQ in business Nice place, good swimming pool. Average gym. Restaurant a bit expensive. Good idea to offer valet parking free. 21 August 2013
Rated 5.0 out of 5.0 by Great Service!!! Perfect location for business and pleasure. Good breakfast. Friendly Staff. Special thanks to Carlos, Jhaner, Yalta, Maria, Valdez!! 16 August 2013
Rated 5.0 out of 5.0 Staff and service Very friendly staff, helping from the heart!! Always smiling and willing to solve any issue! 04 June 2013
Rated 3.0 out of 5.0 by Upgrades Needed Replace the furniture and re-model the bathroom. They are dated. Harvey, the bartender and Jose, the bellman, did a wonderful job in helping me out with my stay. They're both friendly and willing to assist me. The staff is a 5-star to me. Just spend some money on the rooms. You will see a return in the future. 03 June 2013
Rated 4.0 out of 5.0 by Excellent but the pool is being renovated I was completely pleased with the property. The hotel was clean, the staff was friendly and helpful, the restaurant was good. However the pool was being renovated. After a hot day of touring it would have been nice to have a dip in the pool. The hotel did offer a free shuttle to the Holiday Inn twice daily. I was disappointed about the pool but otherwise I was very pleased with the hotel and I appreciate the hotel's effort to minimize the inconvenience. 26 May 2013
Rated 5.0 out of 5.0 by average hotel is being remodeled,the room i stayed in had a big stain on the rug,the ac didnt work well,and the minibar is so expensive it will hurt you to drink a soda from it.The people there are ok,the service is so so. 17 May 2013
Rated 3.0 out of 5.0 by Good attention, awesome bed and pillows The personnel was nice, rooms are clean and comfortable but have old carpets and the smell of humidity is inevitable. The bed is fantastic and so are pillows. For some reason the air conditioner in my room leaked water constantly, the hotel staff quickly sent somebody to fix it and spent several hours doing it, but the very next day it started to drip water again. 15 May 2013
Rated 2.0 out of 5.0 by ehh I rated my over all experience as fair because the staff was very friendly. Many reviews i read for this hotel stated that the beach was right across the street. This is not the case! The beach is actually a 40 minute drive (PAST the airport). There is nothing to do in the area of the hotel. unless you have a car (which we ended up renting), your activities are limited. The pool was under construction. This was disappointing because we wanted to go to a beach and after hearing how far it was, we knew we could at least rely on the pool. instead, we were told to go to the holiday inn. This hotel was 10 times better than ours! the only thing available to us was the gym, spa and casino. The food was mediocre and expensive. We booked a rental car down the street. for 4 days and 3 nights the total cost was only $95. DO NOT RENT A CAR THROUGH THE HOTEL... they rates they gave us was 58-70 per day. Long story short, this is not somewhere you want to vacation. Go to punta cana. puerta plata. not santo domingo. Lots of beggars. everyone asking for money. The closest beach was Boca Chica. Total rip off. every 2 minutes someone is trying to sell you something. you are not able to enjoy the sun and sand in peace. go to the beact about 20 minutes up from there... playa de caribe. very small and quite. no beggars. Best thing about this hotel was the free WIFI. Rooms had a weird smell. 07 May 2013
Rated 5.0 out of 5.0 by Very Good After having a very bad experience in Aruba, I went to Santo Domingo with my family for vacation and if I had only known before I would have went there instead. The staff was great for a person who does not speak Spanish their staff spoke both English and Spanish. I was recognized as a Priority Club member and even got upgraded for free and thanked for continually being a member. We had an excellent time there and definite plan to go back there again. 07 April 2013
Rated 5.0 out of 5.0 by great hotel great service and breakfast hotel staff is very nice I would tell my friends about this hotel 04 April 2013
Rated 4.0 out of 5.0 by Cosmetic surgery is not enough. The V Centenario Santo Domingo is experiencing a name change (Crowne Plaza as of 4/1/13), as well as what management describes as "the birth of one of the most modern and luxurious hotels of its kind in Latin America". What I experienced, however, was far from this claim. Most of the changes during my recent stay were cosmetic in nature, (new shower curtains and shower head, a couple of new chairs in the balcony and so on). What the hotel really needs is a complete makeover of the rooms and suites (new wall coverings, rugs, curtains, furniture) and more water pressure in the shower as well as the elimination of the "hot one minute, cold the next" water in said shower, the replacement of old equipment and installation of better lighting in the bathroom. I sincerely hope that by the time the hotel changes its name, all of these suggestions would have been implemented. As for now, let's give management the benefit of the doubt. 18 March 2013
Rated 4.0 out of 5.0 by Santo Domingo - Waterfront Property is a little dated, but the friendly and helpfull staff more than make up for it. 14 March 2013
Rated 5.0 out of 5.0 by Can't wait to be back Wonderful experience, great staff: attentive, helpful, always smiley and making you feel special. Sites and city wonderful, can't wait to be back 04 March 2013
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