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Rated 4.4 out of 5 by 76 reviewers.
Rated 3.0 out of 5.0 by Like size of room No comments. Most hotels give breakfast for high tier travelers Not here! 21 February 2013
Rated 4.0 out of 5.0 by Accomodating & Excellent Staff Starting with Luis and Ramon interacting with Saydi (Super) & Jackelin, serviced by Bienvenido also Harvey all contributed to a good experience not great due to the contruction oiverhead :( 17 February 2013
Rated 3.0 out of 5.0 by Not up to Intercontinetal Standards I stay at Intercontinentals all over the world when I can and I can say this is by far the worst Interontinental I have stayed. I am a platinum member and was upgraded to a suite with a separate area with couch, desk and tv. The hotel is dated, rooms are not well kept and need an upgrade urgently. When I arrived the mini bar was empty, the person who opened it for me told me that he would rmake a refill of all missing items. When I got back at night the mini bar was the same and I called back. They sent some help over, left and came back twice before putting items. As a platinum member I can have all the drinks included for free but still they questioned me as if I had taken the stuff and had asked for a refill. Also first shower I took black water came out of the faucet as if it had not been used in a long time, after t cleared up the water was clean but water pressure was poor and it would change from hot to cold to very hot constantly. Staff was very friendly and helpful. The view is very nice, internet conection was good and sometimes a bit slow, overall ok. Overall the experience was not terrible but still not what you would expect from an Intercintinental. I always try to stay at the Inter because of my status and will keep doing so. Hope they try and renovate the rooms. 15 January 2013
Rated 4.0 out of 5.0 by Nice For Business Travel This hotel is very convinient as it is located in a very central area of the city. I was very conformtable and for sure I'll be back again. What is surprisisng is that I found better rates here than in the Holiday Inn. 28 November 2012
Rated 5.0 out of 5.0 by Excellent Hotel Exellent Service i stayed here again and when i got my room it was wet damp and ac was not good,i asked for another room and i was accomodated,also the internet was down and was quickly resolved,this is was customer service is all about, i dont like the security asking me and my fiance to come to the front desk when she was registered already makes my fiance feel like they think shes a indigent,this is not right and should stop.other than this my exeprience was good and will stay here again. 02 November 2012
Rated 3.0 out of 5.0 by Pay for upgrade Poor room service and so they charged me extra for a premium 26 October 2012
Rated 5.0 out of 5.0 by Consistantly Good Service No complaints...always a pleasure to stay there while in SD. 17 October 2012
Rated 5.0 out of 5.0 by Great Place to stay! This is a great hotel. The lobby is gran. It's right on the water. I love the pool on the 3rd floor. The staff is on top of everything. Service is out-standing. I would stay again. 01 October 2012
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