Rated 4.3 out of 5 by 27
Rated 5.0 out of 5.0 by DoomsDay Excellent Stay
Perfect Stay, would consider staying again on next trip
01 November 2013
Rated 5.0 out of 5.0 by LeisureTraveler609 Awesome Staff ....Felt Valued the ENTIRE Stay!!!
...this hotel has got to have the best worldwide team of staff of all the hotel and tourism industry... from the bellman greetings, front desk reps, restaurant servers to the bartenders, management and even housekeeping staff. I was visiting on vacation for 5 days from the States for the first time, and knew no Spanish. Before my arrival, reservation manager from the property called me from DR to the States to confirm my reservation, while making additional arrangements to accommodate my stay and help ensure a stress free experience regarding my concerns of me navigating around with limited understanding of Spanish, etc. As a result, she and the front desk team helped to arrange my travels to/from the airport, tours to Colonial zone and even assisted me with identifying a church within my religion to visit, etc. By the first day, everyone knew me by face and name, but not due to any efforts of my own... they were just that good with the customer service
they provided. By the time I left, it felt as though I was leaving an extended family behind. The check in process was smooth, and all of my information regarding my prepayment, etc, were available. As for location, the location was great. The property is a waterfront hotel and not far from the Colonial zone in one direction and a "downtown" like area in the other direction, which has all the commercial fast food brands, etc. You can easily stroll a walkway that runs along the highway and sea. Just use "common sense" practices when walking alone or at night, just as you would anywhere that was unfamiliar. The water in this area is more for viewing, for it is more rocky than sandy, but the hotel can assist with getting you to the locations on the island better known for their beaches. The hotel is still undergoing some upgrades regarding its guest rooms (carpeting, etc), but the upgrades that have already been completed in other areas (ie. lobby,
restaurant, etc) are up to what can be expected of a Crowne Plaza property. Upon check-in, I was given an upgrade with a balcony, free of charge for my priority club status, which I had not expected. As for guest/visitor policy, it is unlike the States, so be sure to speak with front desk staff to understand the policy, which is in place for the benefit and safely of hotel guest and the hotel. Connected to the hotel is a casino. I did not use it, but it was available 24/7 and did not disrupt of interfere with the daily flow and operation of the hotel. I would highly recommend this property, and this would be my first choice selection if I am ever able to return. The breakfast buffet was AWESOME, food was always fresh and each day there were different food options to choose from. Room service and dinner was also great, and the bartender did a stellar job with his mix drink blends. Overall Hotel score I would give is an A+++++++ THUMBS UP!!!!!
27 September 2013
Rated 5.0 out of 5.0 by Soldier14 Great Service
The hotel Staff and Service was wonderful from the moment I check in to the hotel. The Room was to my needs as requested during my booking. The bed was comfortable and the room was very clean. The pool area was great overlooking the ocean. The Spa was also very clean and the service was great.
23 September 2013