Crowne Plaza Shanghai

Hotel Front Desk: 86-21-61458888

Hotel Fax: 86-21-62803353

Hotel Email: cpsha@cpsha.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hong Qiao Airport (SHA)

- Distance from hotel: 5.59 MI/ 9 KM East l

- Crowne Plaza Shanghai---Yan An Road trestle---G50 highway---Hongqiao International Airport

Pudong International Airport (PVG)

- Distance from hotel: 31.07 MI/ 50 KM South West l

- Crowne Plaza Shanghai --Xinhua Road --South Ruijin Tunnel --Zhonghuan Road -- Huaxia Highway --Pudong Airport

Train
Shanghai Hongqiao Railway Station

-Distance from hotel: 5.59 MI/ 9 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 20.00 CNY

- Both covered and open-air parking are available and can accomodate up to 100 cars. Parking lot open 24 hours.

Print Hotel Fact Sheet

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Hotel Highlights

The contemporary curved wing at Crowne Plaza Shanghai is an elegant addition and has a Grand Ballroom and our modern Circles Cafe. Book one of the new wing's corner Club rooms for sweeping panoramic windows, which overlook a residential neighbourhood in the French Concession.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 343 reviews
79%
Recommend This Property
Read All Reviews

Ratings Breakdown

343reviews

  • 5 Stars
    124
  • 4 Stars
    131
  • 3 Stars
    53
  • 2 Stars
    20
  • 1 Stars
    15

酒店比较老旧

By

28 March 2015

club

酒店比较老旧,自助餐厅服务员需加强培训;
酒店比较老旧,自助餐厅服务员需加强培训;
酒店比较老旧,自助餐厅服务员需加强培训;

Posted by HotelStaff
30 March 2015
Dear Guest, 非常感谢您入住上海银星皇冠假日酒店,并对酒店进行点评。酒店初建于90年代,是上海第一家皇冠品牌的酒店,历史悠久。为了更好的提高宾客的入住体验,酒店从2010年起逐步对大部分楼层进行重新装修,现已有大部分楼层焕然一新。另酒店还拥有一座2009年落成的新翼楼宇,设施设备齐全,您可在下次入住中亲自体验。对于您所提出的问题,酒店已反映至相关部门,并会持续监管、对员工进行相关培训以提供更优质水平的服务。再次感谢您的惠顾及意见,如您想进一步与我们沟通,欢迎发送邮件至pr@cpsha.com
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CROWN PLAZA SHANGHAI

By

27 March 2015

The Hotel is pretty central. It is satisfactory for a short stay.

Posted by HotelStaff
30 March 2015
Dear Gaurav T, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services. Thank you once again and hope to welcome you any time soon at Crowne Plaza Shanghai. Your sincerely, Hotel Team Crowne Plaza Shanghai
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有待改进

By

26 March 2015

酒店地段非常好,打车出入上海市中心主要地点都非常近。房间实在还是太老旧了,卫生间空间实在太过狭小,浴缸有一些漏水感觉淋浴头也有点太旧了脏脏的。空调的声音和上次入住还是一样的情况声音很大,建议比较介意安静的朋友就要注意了。窗帘有点拉不到位,还是有些漏光。

Posted by HotelStaff
27 March 2015
Dear Guest, 非常感谢您的下榻,并对酒店的点评。对于您入住中不愉快的体验,我们深表歉意!酒店是建于90年代,上海第一家皇冠品牌的酒店,历史悠久。为提高宾客的入住体验,酒店从2010年起逐步对部分楼层进行重新装修,现已有大部分焕然一新。酒店还拥有一座2009年落成的新翼楼宇,设施设备齐全,卫生间宽敞,并配有花洒。房间舒适、清洁。您可在下次入住时亲自体验,另酒店银星楼3楼健身中心,全新打造室内泳池,您也可亲身体验。再次感谢您的点评及惠顾,忠心希望您的再次莅临。如您想进一步与我们交流,欢迎发送邮件至pr@cpsha.com
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Business As Usual

By

25 March 2015

platinumelite

Great check-in and out was absolutely smooth. The ladies in the Executive Lounge have definitely improved their services and connection to the customer. Room was ready and clean as usual. Only area that needs improvement is the "Pick-up at airport" that was a disaster. We had to hunt down our driver (a Crowne Plaza Employee did the talking for us) however, my colleague and I had to walk from terminal 2 all the way to terminal 1 parking area...very disappointed with the paid amount (fee) compared to the service.received. First time that the driver didn't come to pick us up, we had to go to him...please work on this point.

Posted by HotelStaff
30 March 2015
Dear DJ Duarte, Thank you for choosing Crowne Plaza Shanghai and take time to complete our on-line service survey. We are concerned to learn of the issue you experience during the pickup service. Therefore full investigation was conducted regarding your case. Eventually, we found the pickup service you received is not our hotel pickup service, but certain person who hanging around in the airport with the sign including different hotel brands' logo. Our hotel limo airport pickup service for Pudong airport is only CNY 700.-, which can be charged to room bill and settle upon checkout. However, these kind of illegal operator would ask guest to settle in cash right after the service. Next time, if you'd like to book hotel limo service, please do liaise directly with our Front Office manager, Wendy Gu, (wendy.gu@cpsha.com). In addition, we are appreciate if you can provide us with more information about how you book the pickup service upon you recent stay that definitely will help us to find more background information. We are glad you noted our service improvement at Executive Lounge, which makes our team even more proud of the daily effort to offer great experiences to our guests. Thank you once again and look forward to welcome you any time soon at Crowne Plaza Shanghai. Your sincerely, Hotel Team Crowne Plaza Shanghai
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