Rated 4.3 out of 5 by 51
Rated 5.0 out of 5.0 by USA1776 Good stay in Pudong, Shanghai
Excellent service throughout the hotel but especially at the executive level lounge. Attention to detail and remembering prior stays makes it a comfortable place to stay.
16 December 2013
Rated 4.0 out of 5.0 by Dougles poor service for redeem stay
I Checked in 14th Nov. that was my birthday, and the front desk realized and told me they would give me birthday cake, also FOM called in my room and told me same things.
So a little bit grateful feeling, but even at mid night, I hadn't found the cake, so tedious feeling, you can image.
02 December 2013
Rated 5.0 out of 5.0 by rodavids43 Excellent experience with superior service
I would like to say a big thank you to the front desk and service staff during my stay. I had a great stay which was topped off by very excellent service. I had the misfortune of forgetting my passport in my room after I had checked out and arrived at the airport. I was very relived when after a quick call to the hotel I was informed that my passport was in their safe hands and that they would arrange to have it dropped off at the airport to allow me to get home without any delays. I would like to point out that they had very little time to get it to me as I called the hotel at 07:30 and needed to board my flight no later than 08:30 which left them about 40 minutes to get the passport to me. I can't thank you enough for getting it to me in time to board my flight. It would have been quite a nightmare to have to reschedule my travel on short notice and I would have incurred quite a cost doing so. Please pass on my thanks to those involved in making my stay such a success!
26 November 2013