Crowne Plaza Shanghai Harbour City

Hotel Front Desk: 86-21-20339999

Hotel Fax: 86-21-20339988

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Shanghai Pudong International Airport (PVG)

- Distance from hotel: 29.83 MI/ 48 KM North l

Shanghai Hongqiao International Airport (SHA)

- Distance from hotel: 52.82 MI/ 85 KM North West l

- T1:Start from Terminal 1 to S20 Highway, go straight along S2 Highway out of the toll gate and forward to DiShuiLake direction, go straight to the No.3 West Huanhu Road turn right, go straight to the Haigang Avenue turn left . Then go straight to the hotel.

Shanghai Luchaogang Railway Station

-Distance from hotel: 6.84 MI/ 11 KM North West

- Start from Railway Station go onto the South North highway, forward to S20 Highway, go straight to S2 Highway out of the toll gate and forward to DiShuiLake direction, go straight to the No.3 West Huanhu Road turn right, go straight to the Haigang Avenue turn left . Then go straight to the hotel.


Dishui Lake

- Distance from hotel: 2.3 MI/ 3.7 KM South East

- Go straight the No.1 West Huanhu Road to the Haigang Avenue turn left . Then go straight to the hotel.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

Print Hotel Fact Sheet

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Hotel Highlights

Crowne Plaza Shanghai Harbour Cityis surrounded by the beautiful Dishui Lake. The hotel owns more than 100,000 sq. m. of the green area and is just close to a yacht club.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 75 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



September 19, 2014



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September 19, 2014



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September 11, 2014



Posted byHotelStaff
September 18, 2014
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Good hardware, no software


September 11, 2014


Very good location and facilities, which were what attracted us in the first place.


The staff service is almost non-existence. You feel almost like you have to beg for attention and/or service. At the reception, the staff (including managers on duty) looked unhappy and reflected that in their handling/behaviours towards the guests. They was never a word of 'welcome', 'thank you' or 'have a nice stay'. No baby crib was available upon request.

At breakfast buffet, staff was yelling to people where they can/can not sit. When we asked if we could get coffee or tea, the response was 'there, you can get yourself', pointing in the air.

At the outdoor pool site, the staff had loud quarrels with hotel guests every consecutive day that we stayed at the hotel.

And finally at check out, while we were in the middle of check out AND PAYMENT, receptionist stopped abrupt to help another walk-in guest to check availability of rooms. After complaint, he finished his 'service' without saying another word to us. Let alone a 'thank you for your stay', or 'good bye'.

In short, you can say that we were mostly traumatised by the 'hospitality' of this particular hotel and very frankly, we will never go back there again. Nor will we recommend our family/friends to.

Posted byHotelStaff
September 22, 2014
Dear Linsen, thank you for taking the time to post your feedback about your stay at Crowne Plaza Shanghai Harbour City. Please do accept our sincere apology for the inconvenience due to the staff service. We have looked into the issue you mentioned and would like to assure you that we have communicated your feedback with concerned department and corrective actions have been taken. Thank you once again for your valuable feedback and apology again for any inconvenience we may cause during your stay.
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