Rated 4.3 out of 5 by 115
Rated 5.0 out of 5.0 by Yutaka23 Great value
Great value hotel with new facility and nice lounge access on 16th floor. This is far from downtown shenzhen, but if you know Longgang, this is exactly where you want to be! We drove there and had a great relaxing weekend at the hotel.
Breakfast is great with a lot of food /drinks choices, but the retail price is higher than the lunch buffet.
28 May 2014
Rated 5.0 out of 5.0 不错
24 May 2014
Rated 4.0 out of 5.0 by tomi1029 非常不错的入住体验
22 May 2014
Rated 5.0 out of 5.0 by Junniebee Quiet and confortable
We stayed as a family of three, including my 7-year-old child. We had a dinner at buffet restaurant. I saw the manager-like woman, checking the quality of the food, and I thought it was very good for the hotel in Shenzhen. The swiming pool is quiet and clean. The staffs speak English and very friendly.
20 May 2014
Rated 4.0 out of 5.0 by JOJA Excellent Staff
I really enjoyed my stay at this hotel. I especially thankful to Mr. Jack Liu in club lounge for his always understanding and support.
He did his best to make my stay enjoyable. When I complained to him about lightings in my room, even it was not a part of his business, He offered to contact an engineer to come to my room to solve the problem. I appreciate his great support.
14 May 2014
Rated 5.0 out of 5.0 by Pariikh Felt at hom
Staff very helpful. Made every arrangement so i can feel comfortable
12 May 2014
Rated 5.0 out of 5.0 by mjing 除了离市中心稍微远了点，剩下的都非常好
03 May 2014
Rated 1.0 out of 5.0 by Steven798 Service need to be improved
Hardware facilities are quite good as a CP.
Quite far away from downtown area.
Staff at customer center not helpful at all.
Executive lounge service is terrible.
03 May 2014
Rated 4.0 out of 5.0 by tlsohtaka Good room service, bad buffet
First, i am impressed by the service provided by the Hotel staff. They are willingly to go extra mile to provide good service which quite difficult to get in China, thumb up. However, the hotel is quite remote as not much places to visit during my stay, except Walmart shopping centre nearby. Had my buffet lunch at hotel restaurant, feel the food is lousy and not fresh, also the chef didn't top up the food and left the dish empty. So end up i have not much choice to select. The bed is comfortable, with great selection of pillows.
23 April 2014
Rated 1.0 out of 5.0 by skyling 我所住过的中国区服务最不人性化的皇冠假日
如题,倒不是说态度问题,而是员工服务太不灵活,一直是白金,今年还有了大使,入住的皇冠基本都给套房+行政, 至少也两者给一,只有这家居然只升一级,加上叫得room service居然是夹生炒房,太差劲了!失望透顶......还有就是客房的灯开关设计极其不合理!
20 April 2014
Rated 5.0 out of 5.0 by 上海东郭 不错的酒店
18 April 2014
Rated 3.0 out of 5.0 by 陈丝瓜挂 前台专业知识和软实力有待提高！！！
01 April 2014
Rated 4.0 out of 5.0 by Y.C. Overall Experience is better than last time!
This is my second visit and found the service is much better than before. Especially for the room service - for which might be I had reserved a Suite which is in a different floor with different room-service staff ?! Not sure. However, the overall experience is really turning up-side-down.
Just a little remarks that the Club Floor's Tea Break buffet is really poor, as compare to other 5 stars hotels' Club Floor service is far below - in terms of food and service. Example : Food varieties are very limited and never re-fill again. There is always 1 staff serving the whole Club Floor... Hope if this Club Floor can really be updated to a 5 stars Club Floor!
27 March 2014
Rated 5.0 out of 5.0 by Alexandnext Great hotel to stay!
Booked this hotel for my family and they had a wonderful stay at this hotel! They highly recommend this hotel though the location is not very close to the city center of Shenzhen.
22 March 2014
Rated 5.0 out of 5.0 Excellent staff and rooms
Stay in Crowne Plaza Longgang excellent as usual mostly thanks to the staff. Rooms are good and sleeping quality is great. food even better and the Lounge offers a nice and calm place whether you wind down or get some few more hours of work in. Highly recommendable.
13 March 2014
Rated 1.0 out of 5.0 Cold atmosphere , unqualified
+ unqualified Western food in the Italian restaurant
+ the door key could not open the door twice but the receiption could not explain the reason
+ the internet is slow in the room even hard to open a website
+ the breakfast was not worthy of the money- bad taste of coffee, few salad
+ peoples were a bit cool maybe lacking of training
+ the welcome fruits were not fresh and poor choice
08 March 2014
Rated 5.0 out of 5.0 by Aaron22 Great staff, great service!
Selina, Jack, Judy and Tiffany were especially helpful and made my stay enjoyable!
24 February 2014
Rated 5.0 out of 5.0 Very nice experience.
The service crew was excelent. I would like to thank Selina, Jack, and Judy from the club level which made my experience at the hotel a pleasure. They were all very nice, and did everything they could to make my stay enjoyable.
I did have an issue with the temperature of my room but over all my experience was fantastic.
24 February 2014
Rated 5.0 out of 5.0 by Posborn Amazing club lounge
As a fairly new Crowne Plaza this hotel shows a great future for the brand. The public areas are huge, and I recommend the Japanese Tepenyaki restaurant.
The club lounge forms a 3 storey bridge between the two hotel towers and offers a generous selection of nibbles in the evening. The club lounge staff were particularly good, notably Jack and Joanne. Their service was very refined and customer focused, while their English skills were unusually good, and they are keen to chat to get more practice.
22 February 2014
Rated 5.0 out of 5.0 by SEVENseven PB房春节入——觉得相当满意
10 February 2014
Rated 3.0 out of 5.0 by Paris09 Mediocre Experience
I stayed in this hotel for 2 weeks, The hotel is quite new and the rooms are modern and comfortable.
Being a former employee of Intercontinental hotel group in China. I would mention that the service lacks standards particularly in the Food And Beverage department.
The lights of the guest floors are completely shut off even at night. It is pitch black going into my room at night. The rooms can be quite chilly but housekeeping offers a heater.
I visited the lobby lounge twice in the evening and the employees seem to lack a motivation to serve. They make you feel unwelcome and really lack passion. They do not smile and the greeting appears forced. I had ordered a glass of wine.. and was informed by the suggestion of the employee to choose another. The reason..... the requested wine by the glass was unopened.
The Breakfast Buffet is quite a disappointment. The food quality is mediocre at best. They do not use traditional bacon, food in the chafing dishes lacks presentation and the appearance of it seems like it is food scraps recycled.
Chefs at stations lack efficiency. They either forget the order, take a long time, or mistakenly give the ordered food to the wrong guest. This is at the egg station, congee station, or noodle station. Patrons are limited yet the these problems still occur.I could foresee the major problems if the hotel was serving a major tour group. During other times.. they are cursing at each other.
I would recommend more training to the F&B staff. From my point of view this hotel being in the Suburbs of Shenzhen I do understand the lack of potential of hospitality skill and talent however, if a hotel such as Crowne Plaza is opened... standards should match up.
Would I stay in a Crowne Plaza hotel again. Definitely! Would I stay at this particular Crowne Plaza in Longgang again. I would surely have to think about it.
05 February 2014
Rated 4.0 out of 5.0 Happy to be back again
It has been said before and can be repeated, excellent hotel for business trips both short and long term. Staff is getting better and better in understanding the difference between the expectations of local foreign travelers and all parties are better off for it. Happy to recommend the upgrade to club floor for peace and quiet in the evening while working on your latest report.
04 February 2014
Rated 5.0 out of 5.0 by Paklun Memorable Experience
This Hotel is really excellent. The room is new, morden and full of complements. The staffs of front desk are so helpful, the arrangements provided are perfect. I can fully enjoy the facilities and service. I am highly recommend to have a nice holiday in here!!
26 January 2014
Rated 4.0 out of 5.0 by Frankyw Value for weekend price
everything as expected, no good or bad surprise.
good place for aweekend getaway,esp with weekend promotion
not recommended for biz travellers
02 January 2014
Rated 5.0 out of 5.0 by samuel2e A Happy Christmas!
The Christmas promotion had brought down the rate to a more friendly level that I was able to rebook in the last minutes and enjoy good value for money. I was given access to the Club Lounge this time after several stays in this hotel and took breakfast in the lobby restaurant which was having the greatest variety of food I have ever seen among other upmarket 5-star hotels. Together with other pros, I experienced a memorable Christmas in this hotel this year.
29 December 2013
Rated 5.0 out of 5.0 by chenhz 诚信酒店
16 December 2013
Rated 4.0 out of 5.0 by Marc76 So so on this trip
Base on previous excellent experience, I've decided to stay at this hotel again. Everything is good except the room temperature is kinda warm and hot (Lowest at 25.5 degree Celsius) that causing me unable to have a good rest. I've tuned it to 18 but actual is still at 25.5 and above after a couple of hours. Spoken to the reception but it was not fixed during my stay. That temperature is not the best temperature to sleep. Hope the hotel management will understand that. Breakfast was good and staff are polite and friendly.
10 December 2013
Rated 5.0 out of 5.0 by chenhz 软件（服务）是最大的竞争力
10 December 2013
Rated 5.0 out of 5.0 by ww888 服務好
07 December 2013
Rated 5.0 out of 5.0 by ww888 服務好
07 December 2013