Rated 3.9 out of 5 by 102
Rated 5.0 out of 5.0 by Linda530 excellent value
friendly efficient check-in, great room, excellent buffet breakfast, express check out, airport shuttles quick and often, on site parking- what more could a traveller want?
02 December 2013
Rated 5.0 out of 5.0 by Fandango1 Excellence in every way.
The staff at check in set a high standard and it was matched throughout our stay. The food at dinner and breakfast was terrific as was the service. I particularly enjoyed the pool and sauna, both of which were very clean. Parking was easy and right next to the hotel. Very convenient. our staff recognized my Platinum status and treated me accordingly.
I will recommend this Crowne Plaza to others without question!
24 November 2013
Rated 5.0 out of 5.0 by realestateguy Nicely Renovated Room
Had a lovely, clean room. The bedding was great and the bed was comfortable....Lots of parking and the included breakfast was great. Only issue was the fire alarm going off for a half hour in the middle of the night but this could happen anywhere. Was impressed with everything in the room,,,,
24 November 2013
Rated 5.0 out of 5.0 by Mwarne Always a fan favourite
This is the second time we have stayed here. The first was a park, sleep and fly. This time we were just in the city and needed a room. No reservations, just showed up and staff was friendly and helpful. No issues with booking last minute, and they were very accommodating to our requests. Rooms were clean, beds were comfy, and the overall atmosphere of the hotel was friendly and welcoming. I would happily stay here again and intend to do so our next trip out of Toronto.
20 November 2013
Rated 5.0 out of 5.0 by mort1 clean and quiet
We had a room at both ends of our vacation along with the park & fly. The cost and quality were outstanding. The staff and driver were very helpful. We will be using this service again soon.
20 November 2013
Rated 3.0 out of 5.0 by Breakie77 Good breakfast
Our room was good & bed was comfy. Unfortunately the fire alarm went off at 1am and we had to evacuate from our room for about 45 mins. The communication from staff wasn't very clear concerning this event.
Aside from this incident everything else was good.
19 November 2013
Rated 5.0 out of 5.0 by Beautilea Comfortable Bed and great Service
Stayed at the hotel for 1 night. Everything was great! Check in was very efficient and hassle free. Bed was very comfortable; room was clean...will definitely stay here again.
15 November 2013
Rated 1.0 out of 5.0 by cober6711 Avoid!
Stayed here for a night while my house was undergoing some work.
As an IHG Platinum member, I was first given room 228. Avoid this room at all costs! It was claustrophobic and right near the ice machine. Plus, 75% of the view out the window is blocked by a concrete beam just a few feet in front of the window, blocking out almost all natural light. The bathroom is also extremely claustrophobic, and you can barely move around in it. Why this room would be given to a Platinum member is beyond me!
I was in that room all of 1 minute, and expressed my dissatisfaction with the room. I was moved to a suite, this one being 729. MUCH better, but it was not on the quiet side of the hotel. This, however, did not bother me in the end. What did, however, bother me was the fact that the shower was full of mould and mildew! There was black mould starting to grow on the ceiling (see photo) and wall tiles of the shower, and the caulking had mildew growing in it.
Because I did not notice until it was very late, I did mention it to the front desk, but stated that I didn't want to change rooms because it was too late.
I was also provided with 2 breakfast coupons when I checked in. The breakfast was lousy, for the most part, but at least I wasn't paying anything for it. Hot buffet food was cold, as many others have mentioned. However, the make-your-own waffles and Starbucks coffee were very good.
Pool and hot tub water smelled like they had not been cleaned in some time. Hot tub could have also been a bit hotter.
One positive is that I never had to wait more than a few seconds for an elevator. There were 5 of them, and they were fast.
Will I return? NO!
12 November 2013