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Rated 4.3 out of 5 by 376 reviewers.
Rated 5.0 out of 5.0 by Handy Location and Great Overall Hotel was clean, staff was friendly, location was convenient and room was comfortable. I would choose this hotel again. 16 June 2014
Rated 5.0 out of 5.0 Very nice historic hotel If you like a little history in historic DC, the Hamilton is a great fit for you. This is the friendliest staff I have ever seen in DC, with smiles at every turn. Good size rooms with plenty of outlets, makes it a great business hotel. Quiet at night, one block to a CVS, several good food choices, and a nice park across the street. Nice VIP lounge and good breakfast at a solid price, with that same great attentive service. There is also a great shoe shine and repair on site as well as a Starbucks! 16 June 2014
Rated 5.0 out of 5.0 by best location and comfortable stay The room was comfortable, good and cozy small. Did not know that ironing board and iron were available in the room since the closet door was shut tight. So assumed it was the connecting door to adjacent room. Also, only valet parking is available at a hefty cost of $45 per night. 14 June 2014
Rated 5.0 out of 5.0 by great experiance Everything was great except for the noisy air conditioning 14 June 2014
Rated 5.0 out of 5.0 by Happy Guests This is a wonderful hotel. The foyer and rooms were elegant, the restaurant and bar are beautiful, and the staff was very nice and accommodating. The hotel is centrally located, near the Metro and Bus stops, also an easy walk to all the attractions. We had a room that faced the park which was lovely. Rooms are provided with wonderful smelling lotions, aromatic spray, body gel, shampoo and conditions. We booked our rooms via the internet. When we arrived the price the hotel quoted was much higher. Lucky for us we brought the print out of our hotel confirmation. They gave us the price on our confirmation and also gave us a free buffet breakfast for the error. The breakfast was delicious and eating outside was beautiful. If a restaurant breakfast isn't your thing, there is a Starbucks Coffee shop in the hotel as well. 14 June 2014
Rated 5.0 out of 5.0 by excellent great experience, I would recommend to friends and business associates. 13 June 2014
Rated 5.0 out of 5.0 by Great Quality hotel We were really pleased with this hotel. The location was great. Staff were friendly. Rooms were emaculate. The breakfast was nice too and plenty of choice. Highly Recommend this hotel. 13 June 2014
Rated 4.0 out of 5.0 by Great weekend in DC Daughters and I went for a conference and girls weekend away - service was great room was nice but small loved location staff was wonderful 12 June 2014
Rated 1.0 out of 5.0 by Horrible Stay Discovered that the rate for this stay had dropped the night before check in. Hotel staff wouldn't match the rate until I contacted IHG customer service who even said the fact they wouldn't match the rate was "Absurd!". They matched the rate only after I called customer service. Next morning our wake up call was not from the front desk but from the JACKHAMMER busting through asphalt right under our window 5 floors down at 7:30am. Our beds even vibrated as the noise went on for over an hour. Then the housekeeper who apparently doesn't know what a "Do Not Disturb" sign means comes bursting into the room at 9am. We go out and come back at 3pm to an un-cleaned room and start getting ready for our function that we're going to next. With one person in the shower and one in the middle of getting dressed... "HOUSEKEEPING!" as she busts through the door AGAIN with no warning. Then at 1:45AM, the fire alarm goes off scaring the living tar out of everyone in the place and then followed by... "The Fire Drill is now complete. You may return to your rooms. Thank You". REALLY?!? A fire drill at 1:45AM?!?!?!? When talking about this at the front desk at check out, all I got was "We're Sorry. We're so sorry.". Yes... I'm Sorry too. Sorry that after staying in this hotel every year for 6 years, that I will NOT choose this property again. I was traveling with 2 others who had their own rooms who have also decided not to book this property next year for our annual trip #FYI... one of those people is a manager for another IHG property#. 11 June 2014
Rated 4.0 out of 5.0 by Courteous Staff and Comfortable Beds I was traveling with another adult but we booked separate rooms. We only stayed one night at the Hamilton because we were in town for the weekend to sight see. The staff was very courteous. Check in was quick and easy and we were allowed to check in early which was a pleasant surpise. The only downside being that we couldn't get rooms on the same floor if we choose to check in early. The lobby and the public areas of the hotel were clean and updated. The room was very clean and the beds were extremely comfortable. The only problem we encountered was that we were charged two valet fees even though we arrived in one vehicle. We didn't realize this until we had already checked out and had traveled outside of the area so I called the front desk and was told that they would credit my charge card. The weekend rate was very reasonable given the location. However, parking was very expensive but the same as other hotels in the area. I would probably stay at the Hamiltion again because of the good service and reasonaable rate but would prefer to be closer to the National Mall if possible. 10 June 2014
Rated 5.0 out of 5.0 by Great Property with Excellent Staff This downtown DC property is centrally located and near DC Metro and Bus stops. The Hamilton is a nice building, with excellent staff and a nice restaurant. Highly recommended. 10 June 2014
Rated 3.0 out of 5.0 by Great Location with Hit or Miss Front Desk Staff Attitude I've stayed here at least half a dozen times. Most recently, I needed an early check-in after a red-eye flight but it was not available. Early check-ins are not always available, but I sensed an attitude of indifference on behalf of the front desk staff and then experienced indifference first-hand. A room was not ready until well after 3pm. They were supposed to call me at let me know my room was ready, but they did not even though I had stopped by the front desk several times during the morning and called from my mobile during the early afternoon. I finally stopped by the font desk again around 4:30pm and a room was ready, but they never had called me to let me know. They had the written the wrong tel number down, of course, and it was off by one digit. I am a rewards member, had stayed there many times, and they had my mobile number from this and previous stays. Nobody could figure it out, nobody called, nobody cared. I was disappointed. Bleh!! 09 June 2014
Rated 4.0 out of 5.0 by Excellent Location to K, to U, and to Georgetown Old property, gutted on the interior and completely restored. An historical property but all the amenities are nice and new. Every room I've stayed in was a little different -- I think my favorite was the one that faced the park. Anyway, the rooms are all nice and well-tended to. Some smaller than others but all managed and prepped for your arrival very well. 09 June 2014
Rated 4.0 out of 5.0 by Updated historic hotel, great location Beautiful old hotel, nicely updated. We found a great deal on weekend nights, and it was an excellent home base for our family visiting the White House and other sights of DC. Attached restaurant is quite good and has a nice patio. 08 June 2014
Rated 5.0 out of 5.0 by Great location and comfortable rooms The hotel is conveniently located close to 2 metro stops and near to many of the major DC attractions. The restaurant is an added bonus, offering a nice selection of dishes. Everything was fresh and tasty, and it was very reasonably priced. Overall we had an excellent stay and would love to visit again. 07 June 2014
Rated 5.0 out of 5.0 by Staff The service provided by your staff was really outstanding. Courteous, friendly. I understand that the hotel is not new and that explains the general conditions of the rooms and lounge (carpet looked old). My biggest problem was the use of Internet, which was provided for free, for me as a member, but was slow and not always connecting. 06 June 2014
Rated 5.0 out of 5.0 by Excellent location and a beautiful hotel at a great price This hotel is a 10 min walk from the Whitehouse so you can't beat the location for visiting all of the monuments. The foyer and rooms are very elegant, the restaurant and bar are beautiful, the service was excellent, the breakfast buffet was brilliant (definitely a cut above your average hotel breakfast buffets). Couldn't have asked for more. 05 June 2014
Rated 5.0 out of 5.0 by Great location great value Stayed 8 nights with my wife beginning May 25 and we enjoyed every minute . Great location within walking distance to major attractions. Clean and confortable room, friendly and helpful staff and reasonably good breakfast buffet. Recommend to friends and family. Thanks. 05 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent location, friendly staff, extra comfortable bed. Only issue was no free internet - big negative for my return. 05 June 2014
Rated 4.0 out of 5.0 by Excellent Service I used points to book a room at a discount rate and was treated like a Platinum member the moment I walked into the hotel. I called for more towels one morning and a staff member was at my door in a matter of minutes with additional towels. I also had the hotel hold my luggage on check out day for an extra 6 hours and they were very timely with its return when requested. I look forward to returning to this property in the future. 04 June 2014
Rated 4.0 out of 5.0 by Reception staff is average and room too small Reception wasn't able to find us a cab when we were stuck Reception staff: minimalist service Room too small for the three of us (room with sofa bed) 02 June 2014
Rated 5.0 out of 5.0 by Cama cómoda y servicio excelente. Nuestra estadia en todos sus servicios fue atendida optimamamente. La calidad de la habitacion y espacios comunes utilizados, son excelente. La ubicacion nos permitio dirigirnos a todos los museos a pie, sin necesidad de utilizar transporte 01 June 2014
Rated 3.0 out of 5.0 by Good Location, NO EXECUTIVE LOUNGE Location to area in which I needed to be was good. Wanted to stay at a Historical looking hotel with great amenities, so I booked a room on the executive floor so that I could have that. When I booked my room I was informed that we would have access to the executive lounge in which was to include breakfast etc.. and nightly appetizers and beverages etc.. The day before I arrived I receive a e-mail to see if I would like to upgrade, I thought that I already was upgraded when I booked an executive room. I called the HAMILTON CROWN PLAZA, reconfirmed and said that I am on the executive floor in which was suppose to INCLUDE the EXECUTIVE LOUNGE ACCESS and at this time was informed that the lounge CLOSED 2 weeks prior, at no other time was I informed of this and probably would not have known until I check in. This was the FIRST reason that I booked this hotel. I wanted to cancel but could not find another hotel at this late time. It was also still posted on their website includes access to executive lounge. Getting coupons to have breakfast and appetizers in the lounge/ restaurant downstairs is not the same thing. Next visit will be looking elsewere. 30 May 2014
Rated 5.0 out of 5.0 by Intimate, quiet lounge with attentive staff. Comfortable hotel with an excellent location for DC attractions and the DC Metro. An excellent breakfast buffet and a comfortable lounge to repair to at the end of a long day touring the sights. 29 May 2014
Rated 5.0 out of 5.0 by best stay in Washington DC ever Best stay in any Crowne Plaza ever Congratulate the front desk Petra for her valuable attention to us 27 May 2014
Rated 3.0 out of 5.0 by Okay but not great The elevators are extremely slow and very small. No microwave in the rooms. I do like that you can print your airline tickets at a computer that is provided for that purpose. Although, I would not have known that I could print out my tickets if I had not stumbled onto the computers that allow you to print out your tickets free of charge. At first I went to the lower lobby and didn't want to pay to use those computers. Luckily, I found the other computers just off of the lobby where you check in and out. If it wasn't for all of the homeless my trip to DC would have been more enjoyable. 27 May 2014
Rated 4.0 out of 5.0 by Site Seeing While Staying At The Crowne Plaza I enjoyed my stay at the Crowne Plaza Hotel while site seeing in Washington D.C. The location was great, right in the heart of the city. The hotel was clean and the personnel were congenial. They have lots of pillows, large and small on the beds which was fabulous! I would highly reccommend this hotel for future stays. 26 May 2014
Rated 4.0 out of 5.0 by Very nice but charged for parking We stayed one night and absolutely loved everything about this hotel except for the fact that we had to pay $100.00 to park our car in their parking garage for the night. I am sorry but my husband and I thought this was so uncalled for. The only option was valet parking which was nice because we got out of our car right at the front door and the parking staff parked our car for us. I guess we could have tried to find a meter to park at but that would have been difficult because of the hustle and bustle in this area, street parking is hard to come by. We felt if we were staying at their hotel we should have been able to park our car in their parking garage without being charged. $100 per night seems like price gouging! 26 May 2014
Rated 3.0 out of 5.0 by No club floor? Very disappointed this hotel has chosen to eliminate the club/hospitality floor for preferred guests. The "voucher" system to go to the grill downstairs is a joke and the service was slow and unprofessional. 25 May 2014
Rated 4.0 out of 5.0 by Reliably good Staff are among the best anywhere, from doormen to FD to housekeeping to restaurant. WiFi works well (important to business travelers.) Rooms refreshed in last couple years look great, plenty of plugs for electronics. Historic building so rooms, baths and closets on the smaller side by US standards but adequate and clean, well furnished. No pool but fitness center OK. One downside is that the club lounge has been discontinued - not sure if this is seasonal or permanent, but it is a loss. Notably, when I expressed my dismay I was immediately offered comp'ed continental breakfast in the restaurant, a great gesture. Not as convenient as as just grabbing a coffee (with real cream and not the awful powdered stuff in the room) and roll, but appreciated. 25 May 2014
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