Rated 4.0 out of 5 by 328
Rated 4.0 out of 5.0 by strong1 no free wifi
no free wifi
I cant believe in 2014 there is no free internet
17 July 2014
Rated 5.0 out of 5.0 by Goggie69 Excellent all around
We enjoyed our visit and Mark the host was great at the arriving door. I wanted to know where you purchase the pillows fantastic.
Very clean room by Juana I think is her name,hard working and very kind to ask if we needed anything, I will stayl because of her.
The only part is upon arrival very slow check in.
Hope to hear where I can purchase pillow or what they are made of..
17 July 2014
Rated 5.0 out of 5.0 by Pleasedguest10 Excellent hotel!
Recently stayed here while we attended a wedding at Mansion On Broadway. The staff was friendly and accommodating. Our room was clean, comfortable and cozy. Definitely recommend this hotel to anyone staying in the White Plains area!
16 July 2014
Rated 1.0 out of 5.0 by HS125 Exceptionally poor service provided, no bed!!
I was a guest at this hotel the night of April 22, 2014. After arriving at my room I discovered that the room had no bed!
I called down to the front desk and was informed that all of the rooms with beds were occupied and they then assigned me a room with a pull out couch. Note they did not inform me of this at check in.
In addition, no blankets or pillows were provided in the room and I had to request they be brought to me.
I expect better service for an IHG Gold member.
15 July 2014
Rated 4.0 out of 5.0 by Family Matters Great Location and Service
The location of this hotel in White Plains is excellent as it is right in the middle of everything which is literally walking distance. Our room was clean and housekeeping did an incredible job.
However, I felt for the price they should have continential breakfast for the guest because their breakfast was a little pricey. Also, the indoor pool could have been warmer.
In spite of that, the stay was enjoyable and the staff was very friendly and accommodating. This was a nice trip that allowed us to stay outside of New York and take the train in on a daily basis but enjoy a calmer/relaxed environment.
11 July 2014
Rated 3.0 out of 5.0 by Pamela 234 Average Hotel...just okay
Hotel is average; everything was ok but nothing was special. When I went down to the lobby on Sunday morning at 8am, I asked for a newspaper and was informed that they had none and there were no newsstands nearby. There were newspapers on the ground tied together with string at the gift shop front door and the front desk personnel said they could not give or sell me one since "that was a different department". They said the gift shop would not be open until 10am.
I like to take stairs rather than elevator and could not do so since you needed a code to get into them at ground level and they were tucked away in the back "employee-only" area. In the elevator, you needed to swipe your room key. if you do not do so in time or correctly, the elevator will not stop at your selected floor or will go up and down.
Food at brunch was ok....frequently not replenished and more like a "free motel breakfast". For over $25, I expected a lot more than what was provided.
The room was nice....comfortable beds, nice bathrooms and very clean. The parking lot next to the hotel was convenient and priced at $12/day.
10 July 2014
Rated 5.0 out of 5.0 by Blessed.One Great location and great rooms
Hotel is located in the middle of shopping, restaurants, and entertainment. Also, off great family reunion package with free parking.
09 July 2014
Rated 5.0 out of 5.0 by crasher Weekend wedding
Hotel was very accommodating. Guests had a good time and bar and food was very good.
08 July 2014