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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 130 reviews
90%
Recommend This Property

Ratings Breakdown

130reviews

  • 5 Stars
    72
  • 4 Stars
    39
  • 3 Stars
    14
  • 2 Stars
    3
  • 1 Stars
    2

Hilfsbereite und freundliche Mitarbeiter

By

31 July 2015

club

Sehr zentral gelegenes Hotel mit sehr gutem Service und grossen, sehr sauberen Zimmern. Die Qualität des Essens ist sehr gut und die Auswahl an den Buffets hervorragend.

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酒店设施和装修要改进

By

31 July 2015

platinumelite

酒店的设施和装修老了,需要改进!提供服务人员的素质,特别是礼宾部门位这一块。外部环境不太满意,停车场很脏,需要改进。

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床铺舒适,服务一流

By

29 July 2015

club

酒店环境位置很好,住宿体验很好。酒店很贴心,公共场所都比较干净,
走廊上的灯光也比较明亮,指示牌很清晰,可以很容易地找到我们入住的房间。走进房间的第一感觉是,整洁、宽敞、舒适。布局不错,设施设备齐全。房间内配有的充电器和扬声器,较为人性化。客房内的床具很高,也很卫生间的布置还算温馨,卫浴设备也不错,浴缸足够大,而淋浴间的喷头水流也很大,冲凉十分舒服。
早餐有中有西,还算丰盛。
结账时,服务员高效率,准确无误,没有在结账时等候很久。很贴心的服务。

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舒适安静,服务一流

By

27 July 2015

club

舒适安静,服务一流。酒店位于芜湖市中心区,附近美食街,购物一应俱全,客房服务周到,餐厅品类齐全,口味不错,入住体验很好。

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环境 交通不错

By

20 July 2015

离汽车站。火车站很近 打车方便 附近有沃尔玛超市、KFC等快餐店、美食街。步行街,吃饭方便
如果在客服窗户上留一个小窗 装沙窗 通气换气这样安全又方便,希望考虑

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床铺舒适

By

10 July 2015

club

房间视野和不错,安静
房间视野和不错,安静
房间视野和不错,安静
房间视野和不错,安静
房间视野和不错,安静
房间视野和不错,安静
为什么必须五十字?

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服务很好,整体不错,就是空调声音比较大

By

29 June 2015

club

一开始来的时候,听朋友说服务一般,但是实际感觉服务很好,员工热情。性价比很高,就是空调声音比较大,略吵。可能酒店有点老了。其他都很不错。没有碰见不愉快的事情

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Nice hotel

By

20 June 2015

Nice hotel, courteous / attentive staff and reasonable pricing

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Crowne Plaza Wu Hu

By

19 June 2015

platinumelite

This hotel is tired. The decoration has obviouly been upgraded recently using wood stain or other . The smell of paint or stain in my room was strong. The room furniture is damaged and old. Carpets are worn and need replacing. The only redeeming feature was the helpful concierge staff and use of good ewnglish language.

Posted byCustomerCare
26 June 2015
Dear guest, First of all, thank you very much for your recent stay at our hotel.And thanks for your review in the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments,we truly value the negative comments as this gives us the opportunity of improving what we can offer.I am so sorry to see you did not enjoy your overall experience with us. Since customer service is very important to us, we will forward your concern to the administration and supervision authorities of the hotel. We hope to have the honor of serving you again in the near future. Nora S
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excellent stay in Wuhu Crowne Plazza

By

18 June 2015

excellent support from Manager Lilian and Excellent Room upgrade.

quick responsiveness and very professional

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前台服务非常热情

By

13 June 2015

platinumelite

前台服务非常热情,宾至如归的感觉. 客房走廊略显陈旧。早餐食物及服务质量一般。由于是第一次入住,无法全面评价。

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房间老旧,服务一般

By

11 June 2015

platinumelite

房间房型比较老旧,景观还不错。对待白金卡会员严格执行标准只升一级。行政酒廊HappyHour食物还可以,酒水可选项比较少。

Posted byCustomerCare
18 June 2015
非常感谢您选择入住芜湖侨鸿皇冠假日酒店。酒店的软硬件服务水平的保持和提高有赖于客人的监督和反馈。我们珍惜每一条客户反馈的信息并以此作为进一步改良和提高服务的契机。期待您再次光临我们集团的酒店,谢谢! Sicily H
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