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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 273 reviews
92%
Recommend This Property

Ratings Breakdown

273reviews

  • 5 Stars
    192
  • 4 Stars
    62
  • 3 Stars
    11
  • 2 Stars
    2
  • 1 Stars
    6

早餐不错

By

08 August 2015

club

服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。服务人员热情贴心,还记得客人名字,赞一个。

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地理位置优越,服务良好,性价比很高。

By

06 August 2015

来镇江出差,基本上只选择贵酒店,服务和硬件设施都相当不错,并且每次都会给予客房升级,希望下次可以继续保持下去。

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床铺舒适,礼宾专业,保洁需要加强

By

31 July 2015

club

床铺干净,但是打扫后卫生间还是有一根废旧牙刷。
房务部服务很贴心,会及时响应客户提出的要求,服务生也比较礼貌。
礼宾服务生比较热情礼貌,体现了五星级的服务标准。

Posted byHotelStaff
04 August 2015
尊敬的客人,您好!非常感谢您选择入住镇江兆和皇冠假日酒店。我们很需要您这样的客人帮助我们不断进步。再次感谢您的宝贵意见,真诚期待您的再次光临!
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环境舒适,交通便利

By

31 July 2015

酒店总体感觉不错,服务热情周到。这次入住唯一的问题就是床品质量问题,睡觉的时候觉得很潮湿,有味道,房间内还有蚊子,没有睡好,希望下次改进。

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服务有待改进

By

30 July 2015

club

服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,服务有待改进,

Posted byHotelStaff
04 August 2015
尊敬的宾客,感谢您入住镇江兆和皇冠假日酒店并且分享您的入住体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标!但我们也十分遗憾地看到您对酒店某些方面存在不满意,对此深表歉意。您的反馈和意见对我们非常重要,且成为今后改进和完善的重要依据。您可直接致电0511-88959888或发送邮件至酒店邮箱hotel@crowneplazazj.com,我们期待收到您的具体反馈。再次感谢您的惠顾莅临,真诚期待您下次造访镇江兆和皇冠假日酒店!
Posted byHotelStaff
31 July 2015
尊敬的宾客,感谢您入住镇江兆和皇冠假日酒店并且分享您的入住体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标!但我们也十分遗憾地看到您对酒店某些方面存在不满意,对此深表歉意。您的反馈和意见对我们非常重要,且成为今后改进和完善的重要依据。您可直接致电0511-88959888或发送邮件至酒店邮箱hotel@crowneplazazj.com,我们期待收到您的具体反馈。再次感谢您的惠顾莅临,真诚期待您下次造访镇江兆和皇冠假日酒店!
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Great location

By

27 July 2015

club

When visiting this area of China, highly recommend this location

Posted byHotelStaff
30 July 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
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细致入微的客户服务很需要

By

24 July 2015

club

再细致点的服务如果有的话就更好,总之整个的人员服务还是挺好的.入住开房的时候偶然遇到业务不是很熟练的员工而已,就这些.

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服务好,早餐不错

By

22 July 2015

platinumelite

一进大厅门,接待员就热情帮忙拿行李。办理入住手续很快。早餐花样多,味道也好。房间宽敞,干净,窗外视野开阔。床也大。

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床铺舒适,服务一流

By

19 July 2015

club

太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太太好了好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太好了太太好了好了太好了太好了太好了。

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服务一流

By

19 July 2015

club

客房很好,洗浴设备旧了.浴缸太深,浴缸内部无抓手,对客人不够安全,同时浪费水,放水时间也太长.酒店内部好像没有庭院,餐厅直对大街.枕头太太软,后来换了一个好一点.

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白金卡会员礼遇没有充分享受

By

17 July 2015

platinumelite

酒店服务员包括总机话务员都不知道优悦会白金卡会员能够享受的礼遇,比如:小冰箱的免费软饮、免费一件洗衣,并且在早餐区没有白金卡会员专区。

Posted byHotelStaff
19 July 2015
尊敬的IHG®白金卡优悦会会员,您好!非常感谢您在百忙之中抽出时间对镇江兆和皇冠假日酒店进行点评,也非常感谢您对酒店所提出的中肯的意见及建议。对于此次您的入住经历,我们再次向您表示诚恳的致歉。同时,我们将会有针对性的进行整改,以及对员工再次进行培训,并确保避免此类事件的再次发生。镇江兆和皇冠假日酒店,衷心期待您的再次光临!
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開放感のあるバスルーム

By

15 July 2015

club

今回の滞在は短いものであり充分満喫することが出来なかったが、次回はもう少しゆっくりと滞在したいと思う。

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