Rated 3.6 out of 5 by 40
Rated 3.0 out of 5.0 by Juan QV Great Service
All the people give an excellent service mainly at the pool the persons that give the service is very good.
January 7, 2014
Rated 1.0 out of 5.0 by perez Treviño 1054 Experience poor
My first time at this hotel acapulco and the last
A bad experience, bad attention on arrival policies did not respect my hotel reservation, hotel dirty, dirty pools and common areas, do not enter the pool because he had lama and poor quality food.
all of the above would never stay in this hotel.
bathrooms in disrepair, the attention of staff with bad attitude and was charged for breakfast and are so rude, Realize limpeza request for articles and had nothing, bad experience
December 29, 2013
Rated 4.0 out of 5.0 by VanDweller Good firrst IHG stayI
had just joined IHG priority club recently. Was welcomed with a free drink and late checkout. Room was a little sparse-looking but clean, and crazy view of the incoming tropical storm Manuel. Italian restaurant good also with a closer look at the waves. Scary! Pleasant staff. Would stay again in better weather :x
December 16, 2013
Rated 4.0 out of 5.0 by Plinio Great facilities and very good service
Though you only stayed a few days in Acapulco, the experience at the Crowne Plaza was excellent.
December 14, 2013
Rated 4.0 out of 5.0 by Armazul Factura Pendiente
AUN NO ME HAN ENVIADO MIS FACTURAS DEL VIAJE DEL 27 Y 28 DE NOV ASI COMO DEL 12 DE NOV.
December 1, 2013
Rated 1.0 out of 5.0 by Felix35 Room Door Access continously failed in several floors
I really had a hard time trying to open my room door. It doesn´t matter how many times the maintenance personal went to fix the doors they kept failing once and again. I later found out that several oher guests had the same issue in their own room in different floors.
You had no option but to try opening your door once and again for up to 10 minutes.
You had to go all the way downstairs at the lobby to re program your card key but that was not really the issue.
The hotel administration just never fixed it. I had to stay 6 nights and this issue was never solved.
October 23, 2013
Rated 5.0 out of 5.0 by finishdark A pesar de la tormenta, muy buenas vacaciones.
Muy buen servicio, atención amable del personal y en particular quiero agradecer a todo el equipo del hotel por el apoyo durante la contingencia en Acapulco debido a la tormenta Manuel.
September 23, 2013
Rated 4.0 out of 5.0 by Vic42 will stay here again
good location, nice beach, good security and housekeeping staff
September 7, 2013
Rated 3.0 out of 5.0 by ugomezg comfortable bed, regular service and dirty swiming pool
For first time and please consider that we love this hotel, but we received a regular service to the room, not enough towels, shampoo, soap and other facilities, that we consider as part of the room cost and the service...
And also for the first time I felt disgusted by how dirty was the pool, never been so dirty...
Please take into account my comments I know you can improve your service
August 17, 2013
Rated 4.0 out of 5.0 by EOMQ Great Service....
Rooms are very comfortable and well kept. Great service form the staff.
August 8, 2013
Rated 4.0 out of 5.0 by Kristo77 Great service
From that call to reserve until the time I left the hotel, everything was excellent, very good service and guidance. Very good facilities although it reflects the age of the hotel. I loved the location of the hotel on edge of beach with many varied businesses around. The care of the beach guards always attentive to guests' belongings was excellent. Sincerely highly recommend this hotel.
July 30, 2013
Rated 3.0 out of 5.0 by Mark6507 Excellent view of the Acapulco Bay
It was an average experience, the hotel is near to the downtown and so close to several amenities, the room has problema with the air conditioned. they have to take care about the clean of the pools and take care of the maintenence of the rooms.
July 18, 2013
Rated 5.0 out of 5.0 by Magdar vacation
This hotel is great and great location.
The only thing is the check in is soooo long!!! And the check-out is just as long. We had a great time the pools are great the access to the beach is perfect the view is amazing. Walking distance to restaurant’s shopping!! I was told my bill would be emailed and that was not done.
July 16, 2013
Rated 2.0 out of 5.0 by Alf11 Crowne Plaza Acapulco
Check out took one hour and I was second in line. (invoice process awful).
Overall condition of rooms is bad, specially bathroom, for a Crowne Plaza
July 15, 2013
Rated 5.0 out of 5.0 by Neni Comfortable bed and great view
I had a really great experience at the beach as well with the staf. Very attentive and friendly.
July 10, 2013
Rated 1.0 out of 5.0 by Richard28 Very old hotel
This hotel requires to be repaired. Rooms are really ugly specially bathroom. Does not deserve the grand tourism title.
June 25, 2013
Rated 4.0 out of 5.0 opinion
En nuestro ultimo viaje, nos encantó la habitacion, pero nos gustaria que incluyeran mas agua y mas cafe para la cafetera, pues en ocasiones no lo dejaban y teniamos que estar hablando para que nos proporcionaran mas.
En la alberca ponerlas todas con calentador, pues si ustedes se fijan todos nos la pasamos en la que esta mas caliente.
Y por favor poner en su pagina el semitodo incluido pues no lo encuentra uno y tiene uno que hablar para solicitarlo, seria bueno que lo incluyan para saber que existe.
Gracias y espero que hagan caso de nuestras recomendaciones.
June 18, 2013
Rated 4.0 out of 5.0 by Mario2409 La pase bien
Me la pase descansando con mi familia. buenas habitaciones, el personal de recepción se esmero en conseguir dos cuartos interconectados
May 2, 2013
Rated 5.0 out of 5.0 Expensive
From my point of view, the beers and food is very expensive.... More or Less the price are minimum 4 times above the stores..
March 27, 2013
Rated 4.0 out of 5.0 by RACER70 Congratulations
We wish that you renew the bathrroms, the staff is very nice.
March 23, 2013
Rated 5.0 out of 5.0 by straycat A Wondferful Experience
Crowne Plaza Acapulco was an amazing hotel. The staff could not do enough for us. Fast, friendly and service.
The cleanliess of the hotel was way beyond expectation.
The room was nice and comfortable and the vew was amazing.
The pools were well looked after,and plentiful. Location was perfect, close walking to bars and night life.
I cant wait to return.
February 24, 2013
Rated 4.0 out of 5.0 by viper Ok good but it can be memorable
I can say this hotel is great cause of service and foods. For become a great experience in general all rooms should be renewed, mattress was to old, bathroom was too "used". I would recommend this hotel if you do not expect excellence.
February 14, 2013
Rated 1.0 out of 5.0 by vlaso far from being good
I`m shure that it was the last time for us in that hotel, there was refurbishing work in upper levels that made impossible to rest like it requires.
the cleanliness was far from being good.
February 12, 2013
Rated 4.0 out of 5.0 by ferdian La mejor estancia en Acapulco que hemos tendido :)
Un hotel muy bonito a precios accesibles, fuimos de luna de miel, de verdad descansamos mucho, la cama de nuestra habitación fue perfecta! y se disfruta mucho de la puesta del sol, el personal muy atento y siempre de buenas la limpieza fue excelente, los de seguridad son muy amables y respetuosos, las albercas muy agradables. Solo unos detallitos: en los balcones en vez de haber una silla podrían poner un camastro, la luz del balcón no sirvió, los elevadores tardan mucho, los ruidos de una habitación a otra se escuchan mucho, afortunadamente nuestros vecinos no fueron ruidosos y la mayor partedel tiempo no estamos en la habitación.
Si planeamos regresar... Gracias por su cordialidad.
January 21, 2013
Rated 5.0 out of 5.0 by RonandCarol A Wonderful Prelude to Acapulco
We arrived in Acapulco one day early because of airline scheduling problems. We booked into the Crown Plaza and were presently surprised. This bayside hotel more than exceeeded our expectations. Although busy, the staff was warm and pleasant. We enjoyed the sunset over the Pacific and then ate in the restaurant overlooking the water. The food was outstanding and reasonably priced. The room rates through AAA were unbeatable for the Christmas season. In the future, we would even come earlier in the week so we could spend more time at this Crown Plaza.
January 4, 2013
Rated 4.0 out of 5.0 by Trust Best viwe
Good room, good lobby, great parking
I Love The locación
December 6, 2012
Rated 2.0 out of 5.0 by JOSEIGNACIO BAD SERVICE IN FRONTDESK
VERY BAD SERVICE IN FRONTDESK IN THE CHECK IN AND IN THE CHECK OUT.
November 20, 2012
Rated 5.0 out of 5.0 by Somari Excelente atención.
Me hospede en este hotel con la finalidad de unos dias de descanso. Anteriormente lo había hecho por motivos de trabajo; pero no me había sido posible hacer uso de las instalaciones (solo pase la noche), en esta ocasión sí fue una salida recreativa. El lugar es amplio, habitaciones comodas, muchos espacios comunes (sobre todo albercas), cuatro restaurantes y dos bares (en todos una muy buena experiencia, el unico que no pude visitar fue el Arcos). Pero lo que destaca es la atención que el personal de hotel, sobre todo el de restaurantes y seguridad, proporciono durante toda mi estacia. Me impresiono lo atentos que estaban hasta al mas mínimo detalle. En definitiva en un futuro regreso a Acapulco me vuelvo a hospedar aquí.
October 8, 2012
Rated 4.0 out of 5.0 by PUMA62 CROWNE PLAZA ACAPULCO APESTA CAÑO DEL BAÑO
EL DIA DE MI ARRIBO AL HOTEL ME ASIGNARON UNA HABITACION SUCIA, POSTERIORMENTE ME CAMBIARON A LA 1514 PERO ESA HABITACIÓN URGE UN MANTENIMIENTO A SU SISTEMA DE CAÑERIA, PUES APESTA Y A VECES ES INSOPORTABLE EL OLOR...LA UNICA FORMA QUE PUDE MITIGAR UN POCO EL OLOR FUE COLOCANDO SOBRE LA PICHANCHA O PARRILLA QUE ESTA A UN LADO DE LA TASA DEL BAÑO, UN PEDAZO DE PLASTICO SOBRE EL CUAL COLOQUÉ UN BOTE DE BASURA...ES LAMENTABLE QUE ESTO SUCEDA EN UN HOTEL DE GRAN RENOMBRE Y PRESTIGIO.DE LOS CINCO DIAS QUE ESTUVE HOSPEDADE SOLAMENTE UNO TUVE SOBRE DE CAFE DE CORTESIA EN LA HABITACIÓN Y ESE DIA FUE EL DÍA DE MI ARRIBO.
October 8, 2012
Rated 5.0 out of 5.0 by VALLENSE1954 VACACIONES INOLVIDABLES
DURANTE LOS ULTIMOS 10 AÑOS MIS VACACIONES, Y MI DESTINO INCUESTIONABLE EN ACAPULCO, HA SIDO EL CROWN PLAZA, CON MOMENTOS INOLVIDABLES , Y ESTO SE OBTIENE POR EL EXCELENTE SERVICIO Y ATENCION.
MI FAMILIA NO PODRIA IMAGINARSE ESTAR EN ACAPULCO Y NO ESTAR HOSPEDADOS EN EL CROWN PLAZA, ES DECIR EL CROWN PLAZA ES EL ALMA DE ACAPULCO!!.
October 5, 2012