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Rated 3.9 out of 5 by 165 reviewers.
Rated 3.0 out of 5.0 by Not worth it Old and run down. Said they did a remodel, on the lobby maybe. July 28, 2014
Rated 3.0 out of 5.0 by Turning into an overpriced Holiday Inn... I've been staying at this hotel for business for 6-7 weeks now, but I think it's time to take another look around. The rooms are fine and very quiet (I usually book a suite on the "concierge floor.") The layout of the guest floors is like a maze - expect to get disoriented. Front desk and housekeeping personnel are friendly and efficient. Food and beverage management, however, is mediocre and seems to be declining. I travel alone, so I don't venture out much for meals. The bar seems to be running out of things a bit too often, especially premium items, and there often seems to be poor communication between the bar and the kitchen on food orders. They just implemented a new food menu which is underwhelming at best, both in content and format. The choice of appetizers has gone from 6 or 7 down to 2, with a similarly uninspired selection of entrees. The whole menu is now presented on one laminated page, a la Holiday Inn or Sunspree Resort. Despite daily complaints from multiple guests, keys to the concierge lounge never work for more than 1-2 days in a row. They used to provide more recognition to Platinum Rewards Club members, in the form of coupons, but have scaled back. July 16, 2014
Rated 5.0 out of 5.0 by Crown Plaza experience Excellent stay in every way. Look forward to returning soon. Have never been disappointed with this location. July 16, 2014
Rated 5.0 out of 5.0 by Great service We enjoyed our two night stay at the hotel. The bed was very comfortable. I left my make-up bag in the room when we checked out. Lost and found was very helpful when I called after arriving home. They mailed the forgotten item to me in a very timely manner. We did not receive a map of the floor where our room was located at check-in. This would have been helpful since we took a wrong turn after getting off the elevator. July 15, 2014
Rated 5.0 out of 5.0 by Very clean and quite. The stay was perfect. Staff very nice and helpfull. Room was great. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable and affordable for business trip I attended a professional education session at the hotel. I was delighted that I slept well at the hotel as I often sleep poorly when traveling. The comfy room and good sleep allowed me to get the most out of my class. Also, the staff were very helpful when I called in advance for trip planning. July 7, 2014
Rated 5.0 out of 5.0 by Good value, friendly staff After seeing some negative reviews, I was a little skeptical at first, even though my past experiences with Crowne have been relatively positive compared to other hotel brands. My first impression was generally positive, especially with the friendly check-in staff and a well kept lobby. The executive suite was quite large, although I felt that the restroom was a little small for a room of that type. It was hard to argue considering it was kept clean, the AC worked well, and there were no plumbing issues. The view from the room was not exactly the best feature; however it was understandable considering the building construction and layout. With the courtesy shuttle, this hotel is a great value and is in a great location. July 7, 2014
Rated 2.0 out of 5.0 by Bed was great but that is all The bed was the most comfortable I've slept in at a hotel, but the room with a view I reserved was a view of a wall July 5, 2014
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