English
Dallas Near Galleria-Addison
Book online or call:
1 800 972 2518
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Hotel Contact Information
Hotel Front Desk: 1-972-9808877
Hotel Fax: 1-972-9912740
Hotel Fax: 1-972-9912740
Rated 4.1 out of 5 by 45
reviewers.
Rated 5.0 out of 5.0 by Jayne23 Overall hotel stay
Everything about this hotel met my expectations; the room, the service in general, location of the hotel, lobby area of the hotel, the covered parking & breakfast.
May 20, 2013
Rated 5.0 out of 5.0 by pebbles1222 Nice accommodations
Clean, comfortable, nice pool and hot tub. No complaints!
May 17, 2013
Rated 5.0 out of 5.0 by jackie1287 Brison the concierge
After running errands all day,I was ready to relax and enjoy my room.I was greeted by a very courteous and friendly person.Not only was he witty but fast and efficent .I decided to try out the spa they had available but was upset to find out it was neither warm or bubbling.Next morning I was awaken to a lovely note that was very personal and touching.Made me feel welcomed,individualized,and not like just another guest.Later on that evening the spa was not bubbling but was at least warm.Booking the hotel I was a little hesitant because no breakfast but service from Brison far exceed an amenity like breakfast.Overall I believe he made my weekend. He was the light at the end of the tunnel.Hospitality is one of the biggest things i expect from a hotel and Brison carried the CrownePlaza name well.
May 17, 2013
Rated 5.0 out of 5.0 by CMark Very convenient and comfortable
Hotel was great. The room was clean and comfortable and the staff was outstanding. I also enjoyed the pool areas. Overall, very impressed. The only criticism was a strange odor in the hallway leading to the elevator on the main floor. Other than that, all was great. I will plan on utilizing your hotel again.
May 7, 2013
Rated 4.0 out of 5.0 by Doug24 Comfortable with great service.
Overall for the price it was a good value. The staff was friendly and helpful. The hotel feels and smells very old and dated. I would probably recommend this hotel to someone looking for a full service hotel but would really prefer something a little more current.
May 5, 2013
Rated 4.0 out of 5.0 by Dorothy1231 room was comfortable.
I was disappointed to not have free wifi for the paid guests. Only available in the lobby.
May 3, 2013
Rated 3.0 out of 5.0 by irisgranny143 MAJOR INCONSISTENCIES
The staff in the restaurant were AWESOME: pleasant, quick, going beyond expectations. The housekeeping staff could not seem to get a request for washcloths correct, sending multiple towels and hand towels, but only 2 washcloths, until the second complaint to the housekeeping manager. At one point we had 9 towels, 8 hand towels and 2 washcloths! One day we only got one package of decaf coffee, another day we got 3 bottles of conditioner but no shampoo, and 3 packages of soap. I even asked if there was a "washcloth shortage"! Three days later I stayed at a Holiday Inn in another state and had 5 star exceptional service...I really expected more from a Crowne Plaza, which is supposed to be an upper level hotel in this chain.
April 30, 2013
Rated 5.0 out of 5.0 by terri13 lots of leg room
Our room was great, loads of room, so huge you could do cart wheels in all the extra space. Will def be back. We had breakfast downstairs, price was norm for this type of hotel, service was good. Buffet style breakfast good, cud have used a waffle or something like that, but rest was yummy.
April 26, 2013
