Rated 3.9 out of 5 by 89
Rated 1.0 out of 5.0 by MoMoWilson FROWN PLAZA - Worst Hotel Experience Thus Far
I purchased a 2-day Groupon and actually left after 1-night. The walls were paper thin, and we heard every thump and step of any guests that were staying in surrounding rooms and passing through the hallways. There was also a cheerleader convention in town, so it was beyond loud. My husband and I had to sleep with the television on the entire night. We ordered room service and the manager was impolite and very rude, rushing me to place an order and actually told me to call back when I knew exactly what I wanted, as I asked her about an item on the menu. She then called and asked if we can return the table that was sent up to the room, while trash-talking the poor bar waitress that took the order and forgot to bring the table back. It was a total nightmare. FROWN PLAZA was more like it. I will be reluctant to stay in another one. The room was very out-dated and one of the electrical outlets was broken. The wi-fi was very slow at $9.95 per night, per user/computer in the room... What a rip-off. Let's just say I am not a happy camper. This was my first and may be my last time choosing a Crown Plaza...
March 10, 2013
Rated 5.0 out of 5.0 Folks from Boston/Cape Cod
I rarely rate a hotel experiene with 5 stars, however my recent atay was a wonderful experience. When we needed something we called the front desk and Renee was at our service. When we needed a shuttle or other such service, Charles was there to assist. In the Club Lounge we were greeted byTerry and provided morning energy and dinnes in the restaurant were made more pleasurable by our server Elizabeth.
March 9, 2013
Rated 2.0 out of 5.0 by APICSBill Facilites were dated and service was poor
For some odd reason, I ended up with a seperate reservation for each of the two days I stayed at this hotel. That would probably have not been a problem expect that even thoughI told the desk clerk of this issue when I checked in I found out by accident the second day that the hotel did not show me as registered for the second days stay. I was also very surprised that this hotel had tube style TV's in many of the rooms which indicates to me that the facilites are badly out of date. The hotel is also very diffucult to navigate from room to room during a conference as the room signs are misleading and in some cases flat out incorrect or missing. Not a good place to stay at all especialy when this hotel is in a major US city and not in some small out of the way town in the middle of knowhere.
March 6, 2013
Rated 5.0 out of 5.0 by Sue27 Best Service from a hotel in years!
Customer service is exceptional, from the desk clerk, to anyone who sees you in the hallways, and especially the banquet sales and support staff. They go above and beyond!
March 5, 2013
Rated 3.0 out of 5.0 Somewhat Dissapointed
First off, I will say the hotel is good! It's clean and most of the staff was fine! I've stayed at this same hotel several times and never had a problem before.
Firstly I was upset, however, that I specifically reserved a kingsized bed room for my stay. When I arrived, I was told only doubles were available because kings and queens had been "overbooked". I do understand we got to the hotel a bit late and perhaps it just couldn't be avoided! Still, I don't know what the point of reserving room types is if the reservation won't be honored.
My main concern was that I was overcharged at the hotel bar the last night of my conference. I opened a tab on Sunday night and closed it to find a total MUCH higher than what it should have been. I brought it up to the bar tender, but he was rather aggressive and unwilling to admit that I didn't order $80 worth of beer. He refused to change the tab and lo and behold, I'm stuck with an $80 bill that should have been $50. I don't think I'll ever see that $30 again, so I guess the bartender had a good night at my expense. Needless to say, I wouldn't ever order from that bar again!
March 2, 2013
Rated 5.0 out of 5.0 by NoahM Amazing convention hotel
This was my 2nd year staying at the Crowne Plaza and my 5th year attending/working a convention there.
As a guest, the rooms are great. Clean and cozy. Nice soft beds. Excellent housekeeping staff.
As a member of convention staff, this hotel is amazing to work with. The hotel staff goes out of their way to help us setup our event and all major issues were resolved quickly.
We are genuinely sad to be leaving the Crowne Plaza, only because we have outgrown their function space.
March 2, 2013
Rated 5.0 out of 5.0 by Yote Wonderful experience.
The staff is kind and very helpful, the atmosphere of the hotel is great, plus the location near all the restaurants. Everything here is great.
March 1, 2013
Rated 5.0 out of 5.0 by PlannerRick The Crowne Plaza Addison is the place to meet!
Each year I help to run an event at the Crowne Plaza Addison and each year I could not possibly be more happy with how it turns out. The Crowne's flexible facilities, knowledgeable, friendly, and extremely helpful staff, and the most comfortable beds I have *ever* slept on keep my event attendees and I coming back year after year. That's not to say that we don't encounter *any* problems. With any group of over 1200 people, you're bound to have mechanical issues and personal preference conflicts. But these are handled promptly and effectively by the hotel staff the moment we inform them of said problems. Likewise, on the few occasions I have chosen to stay at this hotel on my own just to get away, I have never had a complaint that wasn't promptly remedied. And on the few occasions that the hotel has not been able to completely resolve an issue, we have always come to an amicable compromise. To my knowledge (and we do ask them), we have never had a case of the hotel staff being unhelpful or rude to any of our attendees. Because of this and our continued success there, I could not possibly recommend any facility more highly than the Crowne Plaza Addison for *any* style of event you wish to hold.
February 27, 2013
Rated 2.0 out of 5.0 by JEHill a couple of glitches
Yes I thought the bed was comfortable, however, I think you should be aware of a couple of things.
The room we had smelled of mildew and it was hard to ignore.
Also another friend that was also a guest, reported seeing the cleaning staff take a glass and just wipe it with the bath towel and put it out as clean. This is disturbing to me and I no longer used the glasses.
The most disruptive experience was that I spent 1 hour sitting out in the hall. Even with "the help" of 4 staff people, I could not get me into my room. I was very tired and wanted to be sleeping to be ready for an important event the next day, and instead was sitting in the hall. I was not dressed for looking for additional help.
I was send a bottle of wine and a plate of cheese the next day, but I am not much of a wine drinker and didn't know how long the cheese had been sitting out, so it was not appealing to me.
The staff were polite and kind, but it was ridiculous that it took 4 staff persons, (3 of them knowing that my door needed a battery), and 1 hour, to finally get it taken care of.
On top of that several of my friends stayed next door with no issues and received breakfast for no charge, at half the price.
Thanks for listening
February 15, 2013
Rated 5.0 out of 5.0 by tonito Great Service
Great Service.great service, great service .........
February 13, 2013
Rated 5.0 out of 5.0 by Consultant17 Excellent Customer Service
I stayed at this hotel during a business trip to obtain a certification related to my business so time was always an issue. Every single hotel employee with whom I interacted ensured that my needs were met promptly. This includes the front desk staff's assistance with registration and information about logistics for the certification program as well as assistance with luggage; restaurant staff providing options for a quick lunch after a long trip, a good dinner after an intense day and a glass of wine to celebrate at the end of the program; shuttle drivers meeting their schedule and suggesting good restaurants; an assistant manager finding the right table at one of the best local steakhouses and connecting us with a courteous and reliable driver to go to the airport. Overall, this has been one of the best customer service experiences that I have had in many years of business travel.
January 24, 2013
Rated 5.0 out of 5.0 by Jgardner Seminar and Stay
I stayed at this property for a recent seminar I attended. though it was a little confusing trying to find my room, I was pleased. The bed was comfortable with alot of feather pillows (Though I dont care much for feather pillows). I requested a fridge as I am a new mom and needed to store breastmilk, and with no issues was given a room to accomodate. On the last day of our seminar, we were suppose to check out in the morning and store our luggage at the front desk to be picked up after the seminar. I requested to have a later checkout to accomodate for my personal needs in which I would need the room, and was given a 1:00 checkout time, which worked. Food at the Atrium bar was fabulous, as was the Lance and James at Concierge. They were helpful in recommending places to eat and things to do. They provide a shuttle anywhere within a 3 mile radius for no charge.
January 22, 2013
Rated 5.0 out of 5.0 Great Service and Staff
I am very impressed with my recent stay. The staff that greets you and the wait staff were tremendous. Jessie in the bar was extremely helpful and courteous. I came back from a meeting and ask if they could fix me some food and she immediately said "YES WE CAN". Very friendly and kind. I am not sure what she is paid, but she should get a raise.
Everyone was friendly and helpful. I have stayed at many hotels, but this will be return visit for me. I felt very welcome. Thank you so much for making my stay a great experience.
January 15, 2013
Rated 5.0 out of 5.0 by gbst Events & Adventures New Years Eve Party
Everythign worked out perfectly, the room was great and the party was greatl. I am looking forward to the ISM Dallas
Purchasing meeting that is being held there this Thursday 01/10/13 that I am also attending.
January 6, 2013
Rated 5.0 out of 5.0 by damron32 Great Stay
I have stayed here 3 times now and love this property. I am in the addison area quite often for work and this has become my hotel of choice. The rates are VERY affordable and being a plat member they have upgraded my room every time. I have really enjoyed the food at the bar downstairs and have found that it is a very relaxing atmosphere. They hotel staff has always been friendly and welcoming and I have already booked my next stay. Thanks for everything!
December 26, 2012
Rated 5.0 out of 5.0 by Shannon12 Great hotel
I brought a group of 29 students and 4 faculty to an event and we stayed at this hotel. Every effort was made to make sure our group was well taken care of--much appreciation!
December 13, 2012
Rated 5.0 out of 5.0 by easyt Front desk
The young man who checked us in was exceptional. He helped us locate multiple places of interest within walking distance. Everytime we walked by the desk, he would greet us by name. Very impressive young man.
December 1, 2012
Rated 4.0 out of 5.0 by Coola Helpful staff and convenient location
Great staff and very attentive. Hotel is in a great location with a number of great restaurants nearby. My room was clean and comfortable although in need of an update to the decor. My only dissappointment is the hotel still charges for Wi-fi/internet in the rooms. Free Wi-fi and Internet have become the norm in my business travels.
November 21, 2012
Rated 5.0 out of 5.0 by train12 Affordable and Comfortable
A very affordable and comfortable place to stay. Excellent location!
We stay here every year when visiting family in Dallas.
November 14, 2012
Rated 5.0 out of 5.0 by Lindycda Great place to stay
Excellent venue for out Decorative Painting convention. The facilities were great and very convenient. Reception area and business facilities staff were especially helpful and I would be VERY happy if we can have our conference there again in the future.
The restaurant, food and staff were also very good - great value and excellent meals. It was also very helpful to be able to use the complimentary hotel bus to go to the local shops.
All in all, it was an excellent place to stay! Highly recommended!
November 11, 2012
Rated 1.0 out of 5.0 by AZChris67 YUCK - Worst Crowne Plaza in a LONG time
Wow, where do I start? I am a road warrior and am elite with several hotel chains.
- Hotel did not have appropriate check-in info. Even had me check out a day early, which I had to change.
-Evening concierge attendant was rude and cold, despite several attempts at being nice to her.
- TV in room is circa 1993 (yikes). And there was a full-blown Time Warner digital remote in room, which didn't work with the TV, so WHY HAVE IT?
-Water leaks in hotel were unsightly.
- NO coffee in hotel until after 630. Not even a coffee kiosk. This is strange since many people wake up before then.
- No skim (fat free) milk at breakfast. Again, odd.
Thanks for letting me share! Sadly, I will never stay there again.
October 17, 2012