Rated 3.9 out of 5 by 87
Rated 5.0 out of 5.0 by jayjc9999 WhoFest Celebration
Great room. Polite and knowledgeable staff.
Refrigerator did not work. Someone came right away to fix it, then when the fix didn't work a replacement was brought quickly.
Only complaint was that the Restaurant added 18% gratuity to all my meals since it was weekend (I checked in Friday afternoon and out Sunday). I didn't notice till Saturday afternoon, so over-tipped by adding 20% tip where the 18% was already added. The wait staff would get stiffed, since people normally tip 20%, but they will use the 18% that is added to bills on the weekend. I was a bit offended since the implication is that weekend guests are too stupid to correctly figure a 20% tip.
November 27, 2013
Rated 2.0 out of 5.0 by BobTex Hidden Fees in Executive Lounge
I was upgraded to the executive floor with lounge access. One evening I went to the lounge and had two beers, assuming that they were complimentary. Upon check-out, I was surprised to see that my bill reflected a $10 charge from the executive lounge. I questioned this charge, and was informed by the desk clerk that drinks were indeed complementary, and he removed the $10 charge.
When I received my credit card bill, there was a separate $10 charge in addition to my room charges. I called the hotel to inquire about this charge and was told that only one drink is complementary, and they refused to remove the charge.
I don't like surprises and hidden charges on my bill, especially when a bottle of beer cost me $10. If this establishment insists on charging for what others offer as complimentary, then they should make those charges clear up front.
November 25, 2013
Rated 5.0 out of 5.0 by oldfalconcrew Best staff EVER!!
Wonderful experience being back at the Crowne Plaza. Was able to enjoy all the renovations. The hotel looks amazing! The staff was wonderful as always. From the Front Desk (Bryson, Ryan, Renee, Cristina and Paige), the Banquet people (Robert, Mark, Pops, Luis, Gabriel, Pancho...), the Hotel bar/restaurant (Letty, Michael and Jessie), my main man Charlie and of course Jeremy and Melody are the best. Felt wonderful to be back home. Wouldn't change a thing :)))
November 19, 2013