Rated 4.5 out of 5 by 175
Rated 5.0 out of 5.0 by Salli7 Great personalised service and experience with comfort.
From the moment we arrived we received personalised service that is a treasure to find and experience. This service was genuine.
We have stayed three times at this hotel and every time we are not dissappointed infact we have found it amazing that we become more impressed each stay.
Thankyou to all the staff that made our stay that bit special.
Looking forward to our next stay.
May 12, 2013
Rated 5.0 out of 5.0 by Spire Large room
Was upgraded, worth being a club member, room was excellent. Nice bar without being too expensive as so many other hotels are
May 8, 2013
Rated 4.0 out of 5.0 by JAYSTER GOOD SERVICE AND SPACIOUS ROOM.
OUR VISIT WAS FOR A REUNION OF FREINDS FROM PERTH SO WE NEEDED TO BE IN WALKING DISTANCE OF RUNDLE MALL AND RESTAURANTS WHICH MADE THIS HOTEL IDEAL.
WE ENJOYED AN EVENING MEAL AND BREAKFAST WHICH WERE A BIT PRICEY BUT A GOOD CHOICE OVERALL.
WE STAYED IN THE ROOM FOR DISABLED AND WERE HAPPY WITH THE EXTRA SPACE IN THE BATHROOM AND ALTHOUGH THERE WERE RESTRICTIONS WITH THE VIEW IT WAS A QUIET ROOM.
May 7, 2013
Rated 5.0 out of 5.0 by Spitfire BEAUTIFUL BREAK
My husband and I enjoy our five day break at the Crowne Plaza.
We were met by conceige on the outside sidewalk where he walked up to meet us wih a welcoming smile to carry our bags into the property, great service!!
Perfect location, spotlessly clean hotel, enormous breakfast, very convenient business centre. My request for a softer pillow was met immediately. I would have preferred a slightly softer bed but it was very clean and comfortable.
The staff in every department were extremely friendly and assisted in everyway they could.
The only negative. . they do hit your visa with a surcharge each time you use it, I am sure they can absorb the fee.
Everything about this hotel was great and we would recommend it.
May 5, 2013
Rated 5.0 out of 5.0 by Bedhopper Good, sensible hotel
Ideal business hotel, terrific location in Adelaide. Rooms and beds very comfortable, excellent bathrooms, good work desk although lighting a bit dim. Restaurant adequate, breakfast a bit samey and layout frustrating, lots of people getting in each others' way. Internet fast but expensive, needs a deal beyond 24 hours. Staff really helpful and friendly.
May 2, 2013
Rated 4.0 out of 5.0 by artytraveller Friendly staff who really smile
Every single staff member went out of their way to be helpful and smile. It really made a difference staying for 6 days and for staff in the lobby or in the hotel generally to say hello. A small thing but definitely noticed.
Rooms were spacious and being on a high level was lovely to have the view across the city - even on raining days.
Unfortunately the pool and spa area was out of use for the 6 days. It was one of the reasons we chose the hotel and were not made aware of the closure until check in. Apart from an apology no other service or extra amenity was offered.
The surcharge for room service seems unnecessary. I do not understand why charge extra for the room service menu when there is not an option to go down and pick up your meal yourself. It should be factored into the pricing and not 'extra' - really where does the $4 go?
Thanks for great house keeping though, most helpful and accommodating. Staff were always happy and able to handle any request. Even 9.30pm pillow request..made a great difference!
The hotel should be able to mangage some overnight carparking rates for hotel guests not wanting to have the valet option. THere are ample carparks closeby and not all guests are business customers.
Overall a great stay and will be back next time when we are i Adelaide.thankyou
April 29, 2013
Rated 5.0 out of 5.0 by ArnoldC Lovely stay in the middle of the city
Spacious and comfortable room with wonderful bath, centrally located makes going around the lively areas of Rundle a breeze, indoor pool is a bit small but sufficient, lives up to my expectations in a Crowne Plaza property
April 27, 2013
Rated 4.0 out of 5.0 by ROZE66 Room was too small the idea of having the beds in the one room was not the greatest no fresh air and no fan in the bathroom felt suffocated
All the staff possessed superior customer service..bar one i felt her smile was forced rather than genuine her body language did not match her words and her communication was mechanical and robotic rather than natural and from her heart........that was disappointing but thank fully that happened on the afternoon we checked out......all the other staff were amazing extremely courteous helpful and eager to assist,particularly the guy that was at Restaurant downstairs during the buffet breakfast he was an absolute gem he had excellent customer service skills.
April 17, 2013
Rated 5.0 out of 5.0 by Naveen22 Good Location and Hotel is Comfortable for familes with young kids
Great hotel and right location. It was suitable for my family and me. We enjoyed also the dining and room service facility.
April 15, 2013
Rated 4.0 out of 5.0 by JDAJUK Comfortable bed and great service.
The staff here are great. The rooms are clean, spacious and well equipped. My only criticism of the hotel has an aim to be eco friendly. There is a balance between eco friendly and the comfort of well paying guests. The rooms here are very dark, even with all the available lights switched on - including bed-side lights. They need to install a main light in the centre of each apartment.
April 11, 2013
Rated 5.0 out of 5.0 doesnt come much better
cant fault this otel.. the staff were fantastic from top to bottom ..the pool area is amazing and sooooo clean... rooms are good well equiped and very clean ( no mould here in the showers)
id give the breakfast a miss if your busy as the system they have for eggs and pancakes is slow and doesnt work.. but as a total package other hotels should look to this one for guidance .... you wont be dissapointed even if your a serious traveler
April 8, 2013
Rated 5.0 out of 5.0 by Sasha1965 Friendly staff, great room and location
Another great stay at the Crown Plaza in Adelaide. As always the staff are courteous, efficient and housekeeping was prompt with the special pillow request! Great value for money and a terrific location for a quick visit or short stay in Adelaide, just around the corner from the East End of Rundle Street. I'll be back.
April 7, 2013
Rated 1.0 out of 5.0 by OldBear Watch out!
After a series of positive experiences with Crowne Plaza I joined their Priority Club - the Adelaide Crowne Plaza demonstrated that I had made a mistake.
First - no Priority Club Benefit. Any other Crowne Plaza I have stayed at offered complimentary WiFi. In Adelaide you get a newspaper and pay $20 a day for internet access.
Second - they attempted to charge me for valet parking even though I arrived and left in a taxi.
Third - at no time did anyone show me my bill, they just announced how much I had to pay and handed over a folded up receipt. When I got home I discovered they had added a breakfast I didn't have. (Spot the sneakiness here - mention the valet parking but not the breakfast, and then not give the customer a bill to check).
Fourth - I e-mailed the duty manager about the breakfast charge which he promised to refund. Needless to say no refund a week later and now he's stopped answering e-mails.
Fifth - they announce there is a credit card surcharge at the point you hand over the credit card to pay. Yes - it's in tiny print at the bottom of the webpage, but you have to look for it and this extortion is just outrageous. How can anyone justify taking just one part of their overheads and separating it out as a separate charge? If you're going to charge separately for using a credit card then why not charge separately for using the lift, or having someone make up your room? And how many overseas visitors in particular have an alternative means to pay?
Overall conclusion: Any other aspect of the stay was overshadowed by the concerted effort to extract more money over and above the advertised price for the room.
April 5, 2013
Rated 5.0 out of 5.0 by PeterAC Excellent hotel
The hotel is a modern well managed facility. We found the staff to be first rate, and the room was always clean with excellent service. The restaurant was a Very high standard and value for money.We will most certainly stay again.
April 1, 2013
Rated 4.0 out of 5.0 by megs186 Friendly Staff, Best Bed Ever!
I found the drop off carpark at the front extremely small and inconvenient, very hard to move car around or find a park.
Bed was the most comfortable bed I think I have ever slept on and the pillows were amazing.
There were two blown globes in my room, which made the room very dark. I was in a rush and did not get time to let anyone know about this.
Valet parking is a bit expensive, would stay there more if this was cheaper.
April 1, 2013
Rated 5.0 out of 5.0 10/10 would recommend to my friends and family
I celebrated my 19th birthday at Crowne Plaza Adelaide. The hotel made it a memorable night. We had a two double bed room and the beds were SO comfortable. It had everything we needed, including a balcony.
March 29, 2013
Rated 5.0 out of 5.0 by GlennSue Enjoyable Stay
Stayed at the Crowne Plaza Adelaide for six nights in March 2013.
The staff were extremely proffessional and courteous. Nothing was too much trouble for them and they are a credit to the Hotel.
The hotel location was great and close to Rundle Mall and food outlets. Restaraunt was a little pricey but hey this is the Crowne Plaza so expect to pay a little more for the good quality food and service that they provide.
We were very impressed with the Crowne Plaza Adelaide and will have no hesitation in staying there again when in Adelaide.
March 28, 2013
Rated 5.0 out of 5.0 by anothergoodstay good hotel getting better
Had a great stay at this hotel again, which I frequent for business travel.
Service is getting better and better. Valet, check in, restaurant staff were all fantastic. Special mention in the restaurant to Hannah and the maître d' who served me both nights I was eating there.
Restaurant menu has improved and the wine list is good.
Clean, tidy room and firm beds. I slept well again.
March 27, 2013
Rated 5.0 out of 5.0 by MitchT Pleasure to Stay Here!!
Travelled for 2 nights for business and this hotel had more than what i was looking for. I am from the hospitality industry so I am generally very critical about hotels and the overall guest experience, I can say without hesitation that this is the premium hotel option in Adelaide!!!
March 26, 2013
Rated 4.0 out of 5.0 by mildlydisappointed Not all pluses
Poor lighting in room --on the desk only a small amount of the working surface was lit.
SIgnificantly misleading statements about internet access appear on the relevant website. Staff in part remedied the problem--but I used a small number of minutes of internet and then found that one hour's allocation expired with no more usage possible. This is completely unsatisfactory, and compounded the misleading statements on your website about internet access.
Lobby is pretty spartan.
Would probably only choose it again because of priority club membership
March 26, 2013
Rated 5.0 out of 5.0 by Mano Modern hotel and rooms in a great location with a view
The rooms look great. Modern, clean, comfortable bed, stunning furniture and decor, great bathroom. Could not fault the room. The TV had all the free to air TV stations as well as the most popular Foxtel stations which was useful. Balcony on the higher levels had a great view of the mountains, city and Hindmarsh Square. Although I didn't use them, the pool and gym facilities were made available to us. The bar and restaurant were busy from morning until close. The location is perfect. Right around the corner (walking distance 1 minute) from the chic Rundle Mall and Rundle Street shopping precinct. Full of cafes, restaurants and retail all within walking distance. The taxi rank at the hotel was always occupied by a waiting taxi so you didn't have to wait at all. The entrance of the hotel is off the main roads which is ideal and secluded from the busy traffic. The only downfall that I experienced was the valet parking. I called on a number of occasions to have my car brought up and depending on who you spoke to you would receive varying quality of service. Some would greet you by name and be extremely accommodating. Only a few however were a little too unfamiliar with the traits an employee in the hospitality industry where customer service is imperative should possess. Overall I would highly recommend the hotel and will definitely stay here again the next time I visit Adelaide. The highlight of the stay would definitely have been bumping into the entire Sydney Swans Football Club squad in the foyer and watching them go through their paces with some light exercises in Hindmarsh Square from my balcony.
March 24, 2013
Rated 5.0 out of 5.0 by chris29 impeccable service great location
highly reccommend central to adelaide cbd short walk to rundle st and rundle mall best location in adelaide excellent service and attention to detail will be staying again
March 24, 2013
Rated 3.0 out of 5.0 by darren1971 Last time at this hotel
Crowne Plaza Adelaide has been my first choice of hotels when travelling to Adelaide but my recent stay left me underwhelmed. Room was nice and to be honest the hotel is doing a great job at keeping it looking new even though its been open for a few years now.
My gripes. Still no shaving mirror in the bathroom and lighting is poor. Luke warm showers all three days and I mean 'Luke warm' and that's with the tap on max heat. Not nice. A sadly stocked mini bar. The weirdest thing which I haven't noticed in the past is that the bed felt really short and I'm not a short person by any means.
Staff were, as always, fantastic and I did receive an apology on checkout about my woes.
Oh well, this stay was probably my last.
March 22, 2013
Rated 4.0 out of 5.0 Great Intro to Holiday in Australia
We began our visit to Oz with a 5 day stay in Adelaide at the Crowne Plaza and it was an excellent decision as the level of service and the friendly attitude of all the staff was a great introduction to Australia. Our Standard room was on a high floor with a very pleasant view over the little park in Hindmarsh Square and towards the Adelaide Hills. It had no balcony which didn't matter as there were heat wave conditions so we needed the air conditioning, which functioned very efficiently. The room was well furnished with a king size bed (superbly comfortable mattress). There was a slight shortage of storage space as this is essentially a business hotel but great to have a steam iron and ironing board and a good hair dryer! The bathroom was a good size with large shower cabinet as well as a bath. The only negative aspect was that a charge of A$ 15 per day was made for Wifi. I and my wife would definitely recommend this hotel for a stay in central Adelaide.
March 22, 2013
Rated 4.0 out of 5.0 by Jackzhu 城市中心很方便的酒店
阿德莱德皇冠酒店地利位置很不错，在市中心。阿德莱德这个城市不大，所以也很安静。酒店一出门转弯就是Rundle了mall步行街，Rundle Mall 很热闹，特别到了临近周末，来购物闲逛的人流很多，也对一些行为艺术家展示他们才艺的好地方。
March 21, 2013
Rated 3.0 out of 5.0 by KittytKat Average Hotel, great location...loyalty?
In the middle of March Madness of ADELAIDE, this was a great location, next to the park and a lot of the festivities.
The hotel room and service were about average, I mean it was what I expected...it did not exceed any expectations.
My wonderment and amazement is...
WHY WOULD A PLATINUM AMBASSADOR LEVEL MEMBER BE EXPECTED TO PAY 27.50 A DAY FOR IN ROOM INTERNET?
That is not acceptable. Thats the fee they charge...no matter what level, In the USA and EUROPE and ASIA, PLATIMUM AMBASSADORS GET FREE INTERNET, as well a a lovely FREE executive Lounge.
I am only GOLD at other chains (In AUSTRALIA) and eeceive free internet and premium executive lounge amenities.
March 16, 2013
Rated 5.0 out of 5.0 by RadB Relaxing and welcoming
I was travelling alone with my two kids and the staff was very helpful and welcoming. The room was decorated nicely and it was the most comfortable nights sleep.
March 16, 2013
Rated 5.0 out of 5.0 by vasouli10 Very comfortable stay
I was able to secure a room for my daughter and I at the last minute and was pleasantly suprised! From the king size bed and massive soft pillows to the large and clean bathroom and balcony, it surpassed my expectations! My 3 year old loved the flat screen tv where she was able to catch her favourite cartoons during rest time. Staff were very helpful and the buffet breakfast was delicious! We will definitely be back!
March 16, 2013
Rated 5.0 out of 5.0 by Brownie2 modern and clean room
Impressed with the standard of the room. The bathroom was clean and modern with good quality fittings, The bed was comfortable the room was clean and a good size Nice amenities including bar, pool etc.
Staff were most helpful when my wife became unwell and had good local knowledge about access to medical facilities, etc.
I would recommend this hotel as an ideal place to stay in the CBD in Adelaide, it is within walking distance to Rundle Mall shopping, bars and restaurants..
March 11, 2013
Rated 5.0 out of 5.0 by DeanJ Outstanding service, best location in Adelaide
Impecable service at a modern first class hotel in the heart of the Adelaide CBD. I have stayed at all the 5 star hotels in Adelaide and overall Crowne is the best hands down.
March 5, 2013