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Rated 4.1 out of 5 by 15 reviewers.
Rated 5.0 out of 5.0 by Enjoyed my stay. Excellent upgrade. Lovely bed and very comfortable. Nice friendly staff. September 8, 2014
Rated 4.0 out of 5.0 by Guide to Great Sleep I love the gift of making great sleep, including eye mask, tea bag for morning and night. Staff with good English providing great services. Good transportation connected, just 30 seconds walk from JR station. September 4, 2014
Rated 3.0 out of 5.0 Comfortable stay Poor front Desk, did not give early check in, even when emailed a few days prior, and advised of Priority Club Membership. No upgrade given. My wife called and left a message, but front Desk advised that I had not checked in, although I had, but message arrived about 3 hours after the call from her. Poor Room service menu, even with 4 restaurants in Hotel. 1 English tv Channel - CNN Poor Lighting in Bathroom Furniture chipped and damaged, Wood veneer falling off of long mirror - very tired room. Friendly staff, but no ambience. August 6, 2014
Rated 5.0 out of 5.0 by Good hotel and location Everything is as good as expected comparing to other 4 to 5 star hotel in Japan. Location is one of the main reason. The staffs is friendly and very helpful. August 5, 2014
Rated 5.0 out of 5.0 by Excellent stay, great value The staff were friendly and efficient at check- in and reviewed all the items a guest would be interested in. My room was spacious, spotless and very comfortable. The A/C worked better than most -- my room was very hot at check- in but cooled down quickly. There was an outlet multiplier at desk level, perfect for a multiple electronic devices chargeaholic like me. The bed was comfy, the linens were very good, the bathroom had a lot of nice amenities and was well- lit. The tub and shower were separate. Actually the bathroom must have been about 3X the size of the typical Japanese business hotel. Breakfast was excellent - wide variety of foods to choose from, high quality, an egg chef on duty, very friendly staff. Location is super - you don;t even have to cross a street from the JR Kanayama Station, which has the Chuo Main Line, the Tokaido Main Line, the Meitetsu Main Line and two subway lines and only a short jaunt from the main Nagoya station. There are plenty of restaurants and such nearby. All in all, this property is highly recommended. It offers a so much more than a business hotel, but if you book online with a pay- in- advance rate you only pay a small premium which is a super- bargain. Even the rack rate is a good value. July 26, 2014
Rated 4.0 out of 5.0 by Rail access from airport train Property is easily accessed from rail stop. Mall for shopping and dining within a block. July 24, 2014
Rated 5.0 out of 5.0 by 房间宽敞整洁,交通方便 房间很大,又整洁,网络很快,然后就在名铁金山站边上,很方便去机场以及前往名古屋各地游览。附近生活设施也很不错,有几家餐馆。总之会再来住的。 July 11, 2014
Rated 3.0 out of 5.0 by Poor service at front desk Having stayed in many hotels under the IHG group, I would like to comment that I've had the worst experience during check-in at the Grand Court Nagoya. I made three separate bookings for a total of nine nights (10 Dec - 14 Dec, 14 Dec - 15 Dec and 15 Dec - 19 Dec.# The lady who served me at the front desk spoke good English when I checked in on the afternoon of 10 Dec 2013. Upon checking, she commented that I only booked an executive room on one of the nights ,14 Dec. However, I was sure that I booked an executive room for all nine nights. I showed her the booking confirmation which I have printed but she still insisted that I did not book an executive room for eight of the nights. I was puzzled as it was stated 'executive room' on the confirnation slips. I approached her supervisor, Ms Yamada, to check on the rooms. Upon checking, she confirmed that I have actually booked an executive room for all nine nights. There was not a word of apology about the blunder made and the front desk lady was having an unfriendly and unapproachable look throughout. This is really not expected of someone who serves at the front desk of a hotel of international standard. Ms Yamada then asked me for my credit card for billing purpose. I checked with her if the hotel has already assigned another vendor to charge to my card when I did my booking through the hotel website. The reason is because American express called me about a week earlier as they suspected an illegal transaction for the card. The transaction was made in Nagoya Japan. I tried emailing the hotel to check if it was a vendor authorised by the hotel but I could not get an answer. Ms Yamada said that the rooms have not been charged to my credit card yet. I was worried and asked if she could call up american express to clarify. At that moment, the other front desk lady spoke up. She asked if I wanted to make use of the hotel's phone to call american express so as to save money. She asked if it was because I did not want to use my own phone to make an overseas call to american express. I was very offended. Subsequently, Ms Yamada called american express to verify. The lady and Ms Yamada proceeded with the check-in and I was informed that I had to switch rooms on the 14 Dec and 15 Dec as I made three separate bookings and their rooms were fully booked. This does make sense. Does the hotel expect me to pack my stuffs twice in nine nights so that I can change three different rooms? I approached some other staffs in the hotel #a banquet manager, a bell girl etc# and they were very helpful. They brough me to meet the manager in charge. I tried explaining all that has happened to the manager but to my disappointment, he was unable to understand English. He needed a translator. Having explained everything, he apologised and promised that I did not have to change rooms on 14 and 15 Dec. I am really disappointed with the service at the front desk and hope that the management of the hotel will look into this matter. It is a pity as the location of the hotel was very good and so were the other staffs. The chambermaids did a good job. They were helpful and was able to supply me with an adaptor when I asked for one. Looking forwward to your reply. Thanks. #I'm sorry I did not manage to get the name of the lady at the front desk as it was in Japanese.# January 27, 2014
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