Rated 4.0 out of 5 by 83
Rated 5.0 out of 5.0 by kdavid Best Place to Stay!
Thoroughly enjoyed my stay here! Room beautiful, bed very comfortable ..... bathroom at bit on the small side. Have stayed here two times and would be happy to stay here many more times.
August 13, 2014
Rated 3.0 out of 5.0 by Nunya45 Excellent Facility; Miss on Guest Service
Overall my stay at the Crowne Plaza was excellent. The room is clean and updated. Front desk staff are friendly and helpful. Only complaint is the room service staff. One evening I called room service no less than 5 times over about a 90 minute period. Each time the phone rang until a voice message answered. I called the front desk who connnected me with room service to the same end. Finally, the front desk staff actually walked down to the restaurant and had the staff call me in my room. I was finally able to order, and the response was prompt. However, the order was not completed correctly. In no way, shape, or form was this room service, but I was still charged the 18% gratuity and the $2 delivery fee. I'm happy to pay extra for room service, but don't consider this to be 'extra' service at all. Disappointing point in an otherwise great stay.
August 11, 2014
Rated 3.0 out of 5.0 by Mizbe Nice Hotel; but not great
I am astounded on how poorly the check-in area has been arranged. You walk in and it's right on your left with people waiting in line to check in, ask questions, etc, so it makes for a very congested area. It's very unwelcoming; it screams, hurry up, check in and move out of the way; it gives the appearance of a low-class hotel, which you aren't. Whoever thought of this did not think it through. Where it was orginally, further down, is the perfect place for it, not right there next to the entrance/exit doors.
August 6, 2014
Rated 3.0 out of 5.0 by charligirl OK if it's the only place in the area to stay
Disappointed with staff who made no attempt to provide us with an extra blanket--she couldn't leave the front desk??? The pool was full of people who were coming in from the outside door, friends of friends of friends apparently. ..pretty sure they were not guests of the hotel. Internet was extremely difficult to connect to.
August 4, 2014
Rated 4.0 out of 5.0 by Jim2015 Plumbing is problematic
The plumbing that served the sinks in several rooms became clogged. In past stay's I have had problems with the toilet plugging up. Also, the room toilets are very annoying in that the flush is very sensitive and varies by room. Also the flush volume requires several attempts at times, even for toilet paper. I do hope the Crown has plans to address the facility plumbing issues. The Staff is excellent and I enjoy having a drink at the bar in the evening. The morning breakfast menu is great and the buffet is better than other hotels. But the plumbing is an issue for me.
August 3, 2014
Rated 4.0 out of 5.0 by Michaella33 A good place to stay, and enjoy!
The hotel is a good place to stay and enjoy. I wish my stay was pleasure and not business, as I would have liked to use the pool and the fitness room more... the place is beautiful, and the staff are attentive. Good customer service. A drawback: for business having a good internet connection is important, and the complimentary Wi-Fi did not work the whole weekend I was there. Other than that, the hotel is a good value.
July 30, 2014
Rated 2.0 out of 5.0 by sortegel Amateur Hour
Frumpy non attentive staff made my stay less than enjoyable. Internet kept failing and the entire hotel had their door keys reset which required everyone to visit the front desk to be recoded.
They do have a nice pool.
July 27, 2014
Rated 4.0 out of 5.0 by Dani 61 Relaxing stay
This was just a short get away for my husband and me. We enjoyed being out by the pool and the room service. We didn't have to leave the hotel for anything and that was the point!! Our meal was good and the service was fast. The front desk staff was very friendly and helpful. I could have used one more pillow on the bed. Despite the fact that it is very close to a major interstate exchange area, the room was very quiet. I would stay here again.
July 26, 2014