Rated 4.1 out of 5 by 42
Rated 1.0 out of 5.0 by Hennarg Business stay
Room keys never work. Shower curtain always smells
Like mildew. Towels are torn and never look clean. Waited for someone to check me in for 10 minutes no one was at front desk. Requested two weeks in advance to be on 12th floor was promised to be on the 12th floor with a co worker and the request was not met.
November 17, 2013
Rated 5.0 out of 5.0 by a1234 Great (almost) landmark hotel
This hotel and the Ranchers Club are part of Albuquerque. The hotel is nice and well run. I wouldn't say the building is impressive by modern standards.. but it has charm..from when it was the best place to stay back when Alb was a small town.Comfortable clean, and well run. Near UNM area and great freeway access.
November 4, 2013
Rated 3.0 out of 5.0 by Greg4 ehhh
Disappointing for a Crowne Plaza. A local contact suggested we stay here for the location and neighborhood.
November 1, 2013
Rated 4.0 out of 5.0 by nmterry Good Stay
Room was clean. Hotel was Clean. Food was Excellent! The only problem I had was one of the people I was traveling with was accused of not paying our tab in the lounge. I have proof (Credit card receipt) that indeed we did pay our tab. Unfortunately I didn't find out till days later! Don't let this stop you from staying just be mindful of making sure that your waitress and waiter BOTH know that you have paid your bill.
October 26, 2013
Rated 4.0 out of 5.0 by Melissa45 Very nice rooms and great service.
Really enjoyed our stay at this hotel. We were in town for a wedding and the staff was very accommodating as we requested an early check in. They didn't have our room ready but gave us an upgraded room with no extra charge. The only reason I didn't give a five star rating was because of the breakfast buffet. It was terrible, and the restaurant staff were not very nice. Also - expected complimentary coffee.
October 24, 2013
Rated 5.0 out of 5.0 by ValeritaJ Loved it!
Loved the atmosphere, very quiet. Great food. Friendly and efficient staff. I hope my company has future events there as well. Amazing value!
October 20, 2013
Rated 4.0 out of 5.0 by JC04Q Long Family Weekend for the Balloon Festival
I was concerned when we checked in around 7pm Thursday night as they did not have our requested room available. However, the room they put us in was just fine! We were tired from the drive and ate at the hotel restaurant which was very good and the staff was wonderful! We also ate two more times at their restaurant during our stay and the service was phenominal and food was very good.
The hotel was 100% booked and the housekeeping staff was working so hard to keep up. As a result, our room was cleaned late in the afternoon but that wasn't a big deal for us.
Pool and hot tub were awesome!
The entire staff was very accomodating and friendly.
October 16, 2013
Rated 5.0 out of 5.0 by Suzie13 Pleasant experience
Comfortable, attractive room. Pool was relaxing. Staff was friendly. Room service breakfast was hot and tasty.
October 16, 2013