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Rated 4.0 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Loved it! Loved the atmosphere, very quiet. Great food. Friendly and efficient staff. I hope my company has future events there as well. Amazing value! October 20, 2013
Rated 4.0 out of 5.0 by Long Family Weekend for the Balloon Festival I was concerned when we checked in around 7pm Thursday night as they did not have our requested room available. However, the room they put us in was just fine! We were tired from the drive and ate at the hotel restaurant which was very good and the staff was wonderful! We also ate two more times at their restaurant during our stay and the service was phenominal and food was very good. The hotel was 100% booked and the housekeeping staff was working so hard to keep up. As a result, our room was cleaned late in the afternoon but that wasn't a big deal for us. Pool and hot tub were awesome! The entire staff was very accomodating and friendly. October 16, 2013
Rated 5.0 out of 5.0 by Pleasant experience Comfortable, attractive room. Pool was relaxing. Staff was friendly. Room service breakfast was hot and tasty. October 16, 2013
Rated 4.0 out of 5.0 by Always a Pleasure If you have loyalty to IHG and have elite status, you receive an amazing complimentary breakfast in the café here. We always enjoy our stays here (stay at least once a month) and prefer the cabana rooms on the pool side. The tower rooms have views but also highway noise and I prefer to feel like I'm in a beautiful oasis as they've created in the courtyard. My only complaint is that we were asked to leave the pool area at 9pm, on a SATURDAY. We were told we could use the indoor pool next door, but I didn't come here to sit indoors. I specifically chose this hotel for the ambiance of the courtyard. After a long day it was so nice to sit and relax, but 9pm.. REALLY? So, giving an overall 4 stars for the early shut-down in the pool area. September 25, 2013
Rated 4.0 out of 5.0 by Loved the bed, small bathroom The room was comfortable all in all. The bathroom itself was so tiny I felt claustrophobic if I shut the door! The shower had decent water pressure though which was a great plus. I was hesitant to eat at the restaurant due to worried about high prices, but the food was really good and prices not as bad as I thought. There is not much to do within walking distance, and the neighborhood isn't the greatest. September 23, 2013
Rated 5.0 out of 5.0 by Excellent Bar Staff Your Bar Staff is outstanding each and everyone of them. Having stayed at your hotel each yeasr for the NPSC they make me feel like a friend/family instead of a customer. Could not be better, thanks. Mark AZ September 23, 2013
Rated 4.0 out of 5.0 by Clean Room with double sinks We were there for a concert and got a special room rate. The room was great, very clean and quiet. September 5, 2013
Rated 5.0 out of 5.0 by Great Location and Hotel Stayed 2 nights recently. Great breakfast selection and the food was delicious. Would definitely stay here again. September 4, 2013
Rated 2.0 out of 5.0 by One and done visit The location is not in the greatest area. Hotel is pretty inside, can definitely tell it is an older property being renovated. My room could definitely have been much cleaner, the doors and walls needed to be wiped down more, which my wife and I did ourselves. September 1, 2013
Rated 5.0 out of 5.0 by Great stay for our anniversary! We were celebrating our 14th wedding anniversary and decided to stay at the Crowne Plaza. The rooms were clean, the bed and pillows were comfortable, and we had a nice view of the city. We ate at the Rancher's Club for dinner- it was a great experience. We also ordered room service (breakfast)- the food was good, delivered on time, and it was definitely worth the money. We also liked the late check out time of 12. We will definitely stay there again! August 21, 2013
Rated 3.0 out of 5.0 by Guest Bell desk lost my bag. Gave it to someone else. I stay here every week and in the last two months the service has deteriorated. I plan to talk to our hotel reps to get out hotel preference changed for 2014. August 13, 2013
Rated 2.0 out of 5.0 by Poor security We were there for a wedding and had a few dozen rooms reserved (also had the wedding in the hotel). The hotel staff did a good job making sure everyone had a room located where they requested (ground floor, upper floors, facing the pool, etc.) and the rooms were nice and comfortable. On the second day we found that one of our parties rooms had been broken in to. All ID, credit cards, jewelry, and an empty suitcase were taken. They had entered through the patio door and exited through the inside hallway. This was done in the middle of the day with the housekeeping staff working up and down the halls. The front desk said the were very sorry but I feel like they showed very little concern and sent the "security" man to the room. I think he was also the maintenance man. He made a phone call to his boss who asked him who was on duty as security. He replied he was the only one there. The police were called and after talking with them it appeared that this was not an isolated incident. They had already been there the 2 previous evenings. They also said cars are broken into at that location quite often and advised us not to park on the one end of the hotel. I feel like this was done with the help of someone working there for them to be aware of when we were not in our rooms and for them to feel secure enough to go in and out of a room and not be questioned or noticed. Also we can see that the credit cards have been used in that area so it doesn't appear to be someone passing through. We were told the only security cameras were in the lobby. The hotel never asked if this person would feel safer in a different room but did change the key code and give us new keys for that room after we asked for them. August 11, 2013
Rated 3.0 out of 5.0 by Keep your valuables locked up I made sure that when leaving our room, I put everything away. Our room was not messy. I left a gratuity for housekeeping each day. When packing for our trip home, I noticed a bag of souvenirs was missing. They were meant for our four year old who was not able to take the trip with us. This was the fourth known theft from a room (among those in our group) in the four nights we stayed in the hotel. I did not lock up the bag of souvenirs, so I know the hotel will do nothing. I hope management will address the theft problem among the staff. The bed was comfortable and the outdoor pool was nice. August 10, 2013
Rated 2.0 out of 5.0 by Great Restaurant Staff Our experience at the hotel was frustrating. I can't say enough about the Stonestreet Cafe staff. They were very friendly and accommodating. However, my problem was with the theft that occurred from our room during our stay. I lost a bag of gifts that I had put away, out of view, but had not locked up. When I went to pack that bag, it was gone. It was the fourth known theft from a hotel room that weekend among people I knew that were also staying there. Lesson learned - lock everything up! It didn't matter that each day I made sure that I picked up and put everything away, out of sight, and also left a gratuity each day for the housekeeping staff. A couple of suggestions to add: put a small refrigerator in each room because the meals offered in the cafe are very generous in size and it would be nice to enjoy the leftovers. Also, add a laundry room for guests to utilize. August 6, 2013
Rated 1.0 out of 5.0 by No adequate parking, too much noise and one main elevator Poor parking arrangements unless you spent additional money for valet parking. There was a convention where people drove to this location and parked which didn't allow for the nightly paying customer to park. We were told to park in the motel directly behind this hotel as they owned both. The subjects staying there were not the most upstanding people, if you know what I mean. We did not receive one offer of help to unload or to grab a cart in order to park this great distance away. There was no way I could allow my wife and two year old daughter to walk from that area alone. Even when staff watched as we pondered how to get our belongings to our room as my wife tried to carry our child, not one offer to help or any direction where to find a cart. But they were swarming customers who pulled into the driveway of the lobby thinking they were able to make money on valet parking. You would have thought Royality was here. August 2, 2013
Rated 5.0 out of 5.0 by Great Albuquerque hotel I spent one night and found this to be a superb property. The Ranchers Club of New Mexico is a fantastic steakhouse located inside the hotel, impeccable food and service. July 21, 2013
Rated 1.0 out of 5.0 by Overall Experience poor, lacks hospitality . Poor service from registration staff. Restaurant service issues, long wait to get seated and food accuracy, left without eating due to plates being completely wrong, twice. Clean rooms and facilities, bed comfort great, irons need replacing. June 27, 2013
Rated 5.0 out of 5.0 by wonderful staff and extremely nice accomidations Thank you for making all of us feel welcome and taking such good care of us during my brothers retirement from the USAF. We reserved 4 rooms for 10 people and all of us were very pleased with all that you provided for all of the days and nights we were there. Thank you for the special room rates extended to us for the event too. This made it so that some of use could come who otherwise would not have been able to attend. June 16, 2013
Rated 4.0 out of 5.0 by Housekeeping Service We were at Crowne Plaza for our granddaughter to compete in the Great Southwest Track and Field Meet. Because of a busy schedule, we weren't at the hotel often. However, we particularly found the housekeeper on the third floor to be very helpful and accommodating. And the hotel was convenient to the track stadium! June 14, 2013
Rated 5.0 out of 5.0 by Business Stay This was probably my 15th time staying at this exact hotel. I have stayed from one single night to 3 nights and even have paid for the very expensive 3 room suite on the 11th floor. As always I was impressed with the staff, the breakfast, and the atmosphere. Especially the room service. And as always I will recommend this hotel to anyone. No negatives really, only thing was that I did not receive a gift *(water or something) for being a Platinum Ambassador, but that's really not a big deal. June 5, 2013
Rated 5.0 out of 5.0 by Beautiful room and great pool Excellent value. Rooms were clean and up-to-date. Pool was beautiful and the perfect temperature. Everyone was helpful and friendly and free Wall Street Journal. Highly recommend. May 27, 2013
Rated 5.0 out of 5.0 by Excellent Wonderful staff and very nice hotel. I have been here several times and it is always wonderful. May 11, 2013
Rated 5.0 out of 5.0 by Excellent room great service I attended a conference at this location, and found every aspect of the experience to be exemplary, from the staff at the front desk, to the event staff. May 9, 2013
Rated 5.0 out of 5.0 by Love It Crown Plaza Albuquerque is terrific, our go-to place in town. May 3, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel From the minute I walked in as a woman traveling on my own I was treated so well - As a platinum member I was given a bottle of water at reception and given an excellent room and complimentary breakfast coupon. My room was large, comfortable and very clean on a high floor. I went to the bar at 9pm for a snack and the choice was both vast and affordable - the chicken wrap and sweet fries were delicious! Breakfast was out of this world - a full menu in the restaurant and anything I wanted! Juice, Eggs Benedict which were fantastic, coffee and toast I will most definitely stay here again and highly recommend it to anyone who needs a place in this area April 8, 2013
Rated 5.0 out of 5.0 by Great service, the staff is great The whole staff have been great, They remember my name when I check in, also they recognize our Company March 5, 2013
Rated 5.0 out of 5.0 by OUTSTANDING Great central location, great facility, comfortable rooms and great food. Always a pleasure to stay here with no issues nor surprises. Thank you. January 20, 2013
Rated 5.0 out of 5.0 by Great Staff (reception desk and restaurant) Brenda & Rachel (from the restaurant) were extremely helpful in recommending places to vist, eat, etc. Remarkable breakfast, the plates of food were overflowing - definitely worth the price. Your front desk staff (Shawna ?) were cheerful and eager to help. Both check in and check out were extremely easy - and yes we were recognized as Priority Club members. Although I have business options to choose other hotels, based on this last visit to your hotel,I will choose the same location when travelling to Albuquerque NM. thank you again, keep up the great work and let the staff there know how much at least one customer feels about your place. January 18, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel, clean. great people, wonderful bed This is a exceptional property, well managed, with friendly people, great beds --good place to relax and do work December 17, 2012
Rated 5.0 out of 5.0 by Home away from home I literally live at this hotel 2 or 3 nights a week for 2 to 3 weeks a month. Have been doing this since September 2010. I've seen every aspect of this location and have built a relationship with the majority of the staff. I am a very seasoned traveler. I have spent my last 30 years on projects that take me away from home on extended stays. I will not tolerate an inept staff or a property that does not meet my standards. There are too many choices of places to stay. Loyalty to a brand or their points do not drive me. The staff and the hotel itself does. The Crown Plaza in ABQ is by far the best property that I have ever stayed in for work and the staff is the best I have ever dealt with anywhere or anytime. Ocean Properties should be very proud of this gem in the desert. December 11, 2012
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