Rated 4.2 out of 5 by 55
Rated 5.0 out of 5.0 by AliMMa notes
The hotel provides service appropriate for Crowne Plaza. The only disappointing moment is paid WiFi. Paid interntet is know as one of the biggest pet peeves for hotel guests. It is better to increase the accommodation rate but not make guests pay for WiFi.
November 26, 2013
Rated 5.0 out of 5.0 by Martin666 Great Hotel
All the personnel are friendly , the room are super clean and the bed extremely comfortable , I was there for 8 weeks everything was great
November 17, 2013
Rated 5.0 out of 5.0 A very nice airport hotel!!!
The hotel is spacious, very clean, friendly people around!! A very nice modern building with view to the park, a small lake with ducks, swans different birds lovely!! Have a walk through the park!! The view of my room excellent!!
Free shuttle bus to the airport very convenient and frequent. Breakfast was good with variety.
I had lunch at the Lobby Bar, very good, service was excellent!! Thank you Enric very attentive and polite. Yolanda as well who did my room. Overall a very enjoyable stay!!
October 28, 2013
Rated 5.0 out of 5.0 by Liz544 Home from home
As a regular visitor to Crowne Plaza at Zaventem I always feel comfortable when I return.
Many of the staff remember me, what I like to eat and drink and how I like my breakfast tea! All makes the stay more relaxed.
As a lone female traveller (for business purposes) I always feel like I'm coming home when I come to Zaventem.
Olivier (reception#, Ahmed #bar# and Hamza#restaurant) are always so friendly and greet me as an old friend.
I wouldn't stay anywhere else when in or near Brussels.
October 8, 2013
Rated 4.0 out of 5.0 by Bear10 Always good
The rooms are very good, clean and comfortable.
The price, even with an agreement is surely high, but as long as everything is 100%.....
October 7, 2013
Rated 5.0 out of 5.0 by NanCee Close to airport, comfortable & quiet accomodations
Hotel chosen for close proximity to airport & shuttle service. Although hotel caters to primarily business travelers w noisey lobby/ bar, our room was quiet, luxurious& comfortable.
October 1, 2013
Rated 4.0 out of 5.0 by MT123 Good hotel close to the airport
This hotel is great for business with no unnecessary gimmicks etc. The services offered are provided to a solid standard and the new rooms are very comfortable.
September 21, 2013
Rated 4.0 out of 5.0 by Ap9999 Staff with bad attitude
I stay in hotels all over Europe and primarily IHG hotels, this crowne plaza was convenient for this business trip so very convenient and the room was great, good quality and very quiet.
However, considering the high price of this hotel the staff have a 'hollier than thou' attitude!!! A bottle of still water is 5 euros!
When I asked if they had a water cooler I could use they said, "what is your problem with buying the water"!!!! Without sounding too pompous about this, would the staff be able to afford water at 5 euros for a small bottle!!!! Do they rely on business people spending company money?
Great hotel, comfortable and quiet, pricing and staff pompous attitude needs attention.
September 9, 2013
Rated 4.0 out of 5.0 by fed67 lady @reception
dear team maybe you can find out the name of the lady @reception how did my check in& -out! great person with fantastic attitude and huge know how, my compliments to her.
September 9, 2013
Rated 4.0 out of 5.0 by CleeTraveller Convenient, But Expensive
Well placed if you need to visit Corporate Village at Zaventem. The Bus link from the airport is very good. . Reception good, but understaffed at busy times, but helpful .The bar staff friendly and the food in restaurant of a good quality too. Felt the prices were high, for everything, ok its a 4 star hotel but even this does not excuse some of the charges I witnessed. I shall stay again as it compliments where my business shall take me, To stay on a personal trip would, for me, be unthinkable.
September 8, 2013
Rated 4.0 out of 5.0 by MissSary Perfect overnight layover
The shuttle bus stops after 10.30 pm other than that the stay was very satisfactory.
September 3, 2013
Rated 5.0 out of 5.0 by Teejoo Wonderful stay
Wonderful hotel. Nice and clean. Large rooms. The ideal hotel before a long jouney and flight departing from Brussels airport.
August 31, 2013
Rated 4.0 out of 5.0 by Hamkorlik Great Shower!
Had 3 nights at Crowne Plaza Bruges and then one night at C.P. Brussels airport before flying back to UK. C.P. airport had a very comfortable room though much smaller than the one at Bruges. However, the separate shower in the bathrrom was a real plus - great and excellent toiletries (better than Bruges). No noise from outside either. Olivier was very helpful at check-in but I might have considered upgrading to the Business floor but this was not offered. Good value for money and excellent shuttle service to and from the airport.
August 21, 2013
Rated 5.0 out of 5.0 by treakle38 Great service- great location
hotel staff very helpful
great location of the hotel close to the Bruxelles Airport
Great end to our european tour
July 26, 2013
Rated 5.0 out of 5.0 by treakle38 great service - great location close to Bruxelles Airport
friendly staff always ready to help you
location and ambiance of the hotel are great
ideal location prior to leaving Bruxelles
July 25, 2013
Rated 2.0 out of 5.0 by Debbieyas Very hot night
Upon check-in, the Desk Clerk asked us if we would like to upgrade our room for 60 Euro saying that it was an Executive Room,on the Lounge Floor, which was suppose to be much better. It included free Internet and free breakfast for both of us, along with free wine and appetizers for Happy Hour. We thought that was a deal, so we paid the extra 60 Euro. Unfortunately, what she did mot tell us was that the Happy Hour, which included the free wine did not start until 7:30 PM. Everywhere else we had been - Cocktail hour started at 5:30. We had 7:30 dinner reservations, so we were not able to use it. Prior to leaving for dinner, we called the Desk and told them that it was very warm in our room, and that we suspected that the air conditioner was not working properly. While we were at dinner, they promised to send up a Tech. When we returned at 10 PM the room was still very warm. We called down, and they told us to give it a chance that the Tech had just been there. At 12:30 AM unable to sleep and knowing we had an early AM flight we called again & the Night Manager came up to "check" and decided to move us to a new room, which was many degrees cooler, thankfully. At 6:30 AM I called down to the Desk to say that there was no Breakfast in the Lounge, and was told that Breakfast was going to be in the Restaurant that day. Since we had an early morning flight, we skipped it. The AM Manager at the Desk split the 60 Euro up-charge with us after we told him of our disappointing experience, so we walked away satisfied, but disappointed.
July 12, 2013
Rated 3.0 out of 5.0 by Hanlaporte No transport to airport before 6am
Having my flight at 6.30' I would have expected that Either shuttle service or taxi would have been available!
July 6, 2013
Rated 5.0 out of 5.0 by DavMo Very nice hotel
I believe everything exceeded our expectations with our one night stay at Crowne Plaza. Wonderful comfortable bed, no loud outside noises, very quiet location for being close to Brussels Airport. The only negative feedback is "wi-fi" was not included with the room rate. The fee for the wi-fi was astronomical!! Compared to the other hotels we stayed in while in Europe, Crowne Plaza was the only hotel that charged a separate fee for wi-fi.
July 3, 2013
Rated 4.0 out of 5.0 by LDOVE Easy and relaxed
QUick access from airport ( free shuttle ), close to Corporate Area of Diegem.
Hotel is large,plenty of space and well designed with appropriate and separate areas for hall,restaurant and bar ( too many hotel have all togheter almost ) . Menu at resstaurant was good for choice and quality of food. Service unpersonal but correct. Rooms nice relaxing and with righ temperature.
Easy to book taxi for next morning at desired timing.
I have been in all teh hotels in the area over the last 20 years,was my first time there and I will certainly consider to come back soon again.
June 26, 2013
Rated 5.0 out of 5.0 by Ray444 Very comfortable room and great service & support using Priority Club.
Entirely satisfied with all aspects of the service provided at the Crowne Plaza Brussels Airport, especially with Lounge access on the 6th floor and all the friendly staff.
Remains a hotel of choice for me when visiting Brussels.
June 24, 2013
Rated 5.0 out of 5.0 by SharonAW Quiet, comfort, and great service
The Crowne Plaza - Brussels Airport was great! We had a nice room with lots of amenities that made it relaxing and restful. It was quiet, staff were pleasant & helpful, and my goal of rest was accomplished.
If you are staying on a weekend, the food options are limited but the room service was good and quick.
I would definitely stay here again!
June 16, 2013
Rated 3.0 out of 5.0 by Vince2101 Check in & Dining
Although we made our reservation through the priority club they
did not have our priority club membership information in the
It appeared all other priority club members received a box of
candy upon checking in. We did not.
The staff at check in was excellent and helpful.
The dining room was closed for that evening's dinner thus we
had to eat in the bar area and the food seemed to be prepared in the microwave. The food was mediocre in the bar room. The food for the breakfast buffet was very good.
June 10, 2013
Rated 2.0 out of 5.0 by Ynnhoj Excellent Rooms, Restaurant Needs Work
Rooms are very comfortable and nicely furnished - The rooms overlooking the park are especially nice. The kitchen and dining room have problems - very slow service, poor preparation of food, and this goes for both breakfast and dinner. We hope it has improved by the time you get there, because it could be an excellent experience overall.
June 9, 2013
Rated 4.0 out of 5.0 by kprakash not geared for weekend tourist
nice hotel, comfortable rooms , however not geared for weekend tourist. the shuttle does not run to the airport on weekends and the parking expense is a little bit exorbitant. if you leave before 6am in the morning you will have to have a taxi take you. cost is about 15-20 euros. charge for wifi is exorbitant too and is not available for free in the lobby.
May 27, 2013
Rated 5.0 out of 5.0 by jockman abuse
I had to travel away while staying at hotel and on return a day I should have left on was given a talking to by desk staff that the hotel was full and could have lost my room !. I felt talked down to and was not happy, even when I returned later to talk about it same staff member did not come across very good and made me mad.
April 28, 2013
Rated 5.0 out of 5.0 by MackK Great airport hotel
I stayed just one night before flying out of Brussels airport and will be back again. Good room (could increase the a/c just a bit...), nice bar and club lounge, workout room (a must) with plenty of equipment, and great overall vibe. Just started staying in Crowne Plazas again in overseas locations and am finding them to be great for business travel.
April 25, 2013
Rated 4.0 out of 5.0 by Keuka Nice hotel but overpriced food
Hotel had very nice lobby and rooms, bar area was comfortable and had ok food. Dinner and breakfast - food was only ok (ribs were dry and scrambled eggs had some hard chunks) so a little overpriced for what I received. I am not used to paying for internet service in hotels anymore but the staff would not give me an exception for 10 Euros for 4 hours of use. Nice view of a park out the back window. Overall it was acceptable and I would go back.
April 17, 2013
Rated 4.0 out of 5.0 by CleeTraveller Business Stay
Arrived after 2100 after badly delayed flight. Front Desk welcoming and friendly, and efficient, saw off 7 customers in less than 10 mins. Expensive Hotel, but you do get what you pay for, food good, Room service excellent and a very comfortable room and quiet too, which was good considering the location so close to airport and the ring road. will definitely stay again when on business in Da Vinci.
April 14, 2013
Rated 5.0 out of 5.0 by 64tom clean and top professional
excellent hotel, combining comfort and professional service. Ideal location , 5 minutes away from the airport, free shuttlebus.
Very difficult to find a better price/quality hotel.
April 12, 2013
Rated 4.0 out of 5.0 by deliving Great hotel,poor manager that day!
I had a very bad experience with the manager off the day when we arrived at the hotel eastersunday at 22.45 u at night!
I am a customer who sleeps every time at the Crown when we depart or arrive from our trip (Park and fly)
Luckely the staff manager excused her in name of the other one and she was very good and correct in solving our problem!
Otherwise i had never stayed again in the Crown!!!
April 7, 2013