Rated 4.3 out of 5 by 82
Rated 5.0 out of 5.0 by Liz544 back to simple bar meals please
People who eat bar meals usually do so because they want something more simple than the restaurant menu. As a regular visitor to this hotel, I feel that the bar menu has become an extension to the restaurant; There was a time when it was possible to get some simple soups and pasta dishes but these have been replaced by fancy dishes served on fancy dishes. Please bring back some easy dishes for those of us who like plain food!!!
June 25, 2014
Rated 3.0 out of 5.0 by Rustam Bad housemade service
A housemade didn't renew my soap & shower gel for two consecutive days. After the first day I thought: O.K. maybe they change the rules and do not renew any more until I use these completely (though it's not the case in other Holiday Inn or Crowne Plaza hotels where I use to stay). However, the second day when I was out of soap and gel, they made my room - but didn't add any soap and shower gel. I had to call reception. The following days it was O.K. So they learn from lessons.
Also not so important, but worth mentioning: they DID NOT welcome me as a Gold Elite Member though one month ago another shift did. They even didn't welcome me as a IHG club member at all - my card was presented along with the passport, but no reaction.
The breakfast was good - as always.
June 23, 2014
Rated 5.0 out of 5.0 by Kawal Delightful stay at Crowne Plaza Brussels airport 2014
I have stayed at theis hotel many times before and I always look forward to returning to this same place. I have also told my family and friends about the comfort at this Hotel and Location and I do intend to return to this hotel at some future date. We have resided in this area in the past and we all look forward to having a re-union stay at this hotel. Thank you. I do recommend this hotel to many a visitor to this part of the world and in the same breath do suggest that we do expect the same quality of service from other Crowne Plaza outfits as we believe the experience of the Hotel's did highlight the espoused values as exhibited by the attidues; the artefacts displayed (implied and otherwise); and the behaviour of the staff are representative of the beliefs and assumptions of Corporate Crowne Plaza in its quest to provide guest services beyond ordinary customer delight. Thank you. Warm Regards
June 17, 2014
Rated 4.0 out of 5.0 by NellaXT Nice but pricey
Always have liked this hotel, it has good quality everything. But the room rate was exorbitant this time. Also, the people overseeing the fitness center must like bicycling. There used to be two ellepticals. Now there is one, and there are 5 bikes...
June 16, 2014
Rated 4.0 out of 5.0 by DAW677 No complaints
Airport hotels are not known for quality, but this is very good.
!0 minute bus ride to the airport/station.
June 10, 2014
Rated 5.0 out of 5.0 by RedWings fan 19 Great location and great value for the money
Everything was fantastic. It exceeding my expectations. The quality and comfort of the room was fantastic for the price and the location by the airport was wonderful.
June 5, 2014
Rated 5.0 out of 5.0 by marcellomac Great rooms, comfy bed, convenient to airport
Check in was a little slow, but otherwise things were great: large room, comfy beds, great bathroom.
June 2, 2014
Rated 5.0 out of 5.0 by EarMode Plenty of Leffe Blonde
I thoroughly enjoy staying at this Hotel. The lounge had Leffe on tap and there was plenty in the executive lounge. I'm going bad as soon as possible!
May 30, 2014
Rated 5.0 out of 5.0 by George121 Good Airport Hotel
Stayed here one night before moving onto Antwerp. On arrival at Brussels Airport it was easy to find the shuttle bus on level 0, it is then a short journey to the hotel. On arrival at check in, initially there was only one person checking people in for the shuttle load of people, but when we were dealt with it was quick, friendly and efficient.
We had booked an executive room. The room itself was cosy and comfortable with good amenities.
We had breakfast the following morning in the restaurant, there was a good selection and again the staff were friendly.
My only gripe is my brother who travelled with us has no status with IHG and he was given a room with a sitting area over looking the park. I am a platinum member and was given a smaller room over looking the car park. We checked in at the same time but reception would not have known we were travelling together.
Other than that it was a good stay.
For people who want to go out and eat its a 10 min walk to an area with bars and restaurants, just ask for directions.
May 24, 2014
Rated 5.0 out of 5.0 Great stay near airport
Hotel is in excellent condition and very close to Brussels airport. It has excellent business facilities, restaurant, and overall facilities. But best of all, it has a beautiful garden with ponds and birds. Very very lovely.
May 22, 2014
Rated 5.0 out of 5.0 by Len1001 Relaxing
Very nice view of a park and pond settingduring breakfast. Open lobby area. Spacious room and bath. Close to airport.
May 18, 2014
Rated 5.0 out of 5.0 Great Hotel
Quiet rooms, comfortable bed, great service. Friendly staff even though I can't eat a full meal. Did upset the waiter because I couldn't eat my complete meal. Food was wonderful. Breakfast had a variety of food that was so good. Enjoyed every minute of my stay. Thank you!!!
April 18, 2014
Rated 3.0 out of 5.0 by Robe2014 Nice staff, room service menu needs a re-vamp
I arrived late evening after 11pm and wanted something to eat after travelling all day. Menu was limited and went for asian soup and chicken salad. The soup was brown tepid cold water with slabs of chicken the same cut slabs on top of my salad. I could tell not a lot of effort was placed on prep on this meal. Plus its not cheap. I left the meals and sipped my wine. I guess you could pickup the room service meal complain wait for another 30m mins and hope you had not upset anyone in the kitchen! I decided not to risk this one. I did complain at reception when checking out and recieved a "sorry to hear that" which really made me feel "heard" Not.
Also you need a PHD to get the coffee maker to work as the cleaner stuffs the plug at the back hidden. I decided to opt for tea and had 1 english breakfast tea bag, lots of coffee although machine not connected saves on coffee and cleaning.
The staff are all friendly enough although I always feel this is hotel is like a large hospital reception this hotel..clinical, and has function not form.
April 15, 2014
Rated 5.0 out of 5.0 by renehuet wonderful
this hotel was wonderful ! It was a pleasure !
April 8, 2014
Rated 4.0 out of 5.0 by Bogno Great Service
The service, and cordiality/efficiency is always very satisfactory
March 28, 2014
Rated 4.0 out of 5.0 by Amakki Bathroom towels
New bathroom towels doesni smell good so you need maybe to use a different type of washing powder.
March 25, 2014
Rated 5.0 out of 5.0 by Couple 47 Excellent stay and convenient transport to the airport
Great and quite hotel very close to the airport.
Very comfortable room.
Friendly and professional staff.
Park your car at the hotel and use shuttle to go to the airport
March 16, 2014
Rated 5.0 out of 5.0 by WJE54 Great rooms, excellent beds and easy travel access
The hotel is located 2 Km from the airport and very close to the highway infrastructure providing easy access to Belgian's highway network and Brussels downtown (20 minute drive though).
It has a great garden park which one would not expect in this area.
Room, Bathroom and bed are great as are the amenities.
March 10, 2014
Rated 5.0 out of 5.0 by temahia Top experience
Always staying at Crown Plaza Brussels airport before flying out from Brussels airport.
The hotel is giving us the chance to start our holiday relaxed and in style.
Cannot be better.
March 4, 2014
Rated 2.0 out of 5.0 by SG_121 Very expensive breakfast, food and mini bar
I only stayed at the hotel as it was recommended by my client. The room service, bed and cleanliness are good. They better be good considering the money you are paying for staying there.
The breakfast here is a ludicrous 25 Euros! You dont even have option to order specific items from the breakfast menu. Even if you just want to have juice or cornflakes you have to pay the entire 25 Euros. A 250 ml water bottle costs 5 Euros. Internet is 22 Euros if you are not an IHG member. I travel a lot across the world and have been in Shanghai , New York etc. but this hotel has been the most expensive without any tangible benefits provided for the money charged. This hotel is more expensive than a Marriott hotel in Manhattan, New York which I find very surprising. Staff at the reception desk is not always present and you have to wait 5-10 minutes before they show up from their back room. Overall not satisfied with the hotel.
February 27, 2014
Rated 4.0 out of 5.0 by Tanamur Great stay
Great stay. Coming back soon.
Recommend this hotel for business and leisure.
Close to airport and easy to reach the city center.
February 24, 2014
Rated 1.0 out of 5.0 by Tazmark Bad experience
First time I have stayed here and it was bad from arriving, with booking mixed up and staff not listening.
Did not acknowledge me as a IHG rewards club member
They tried to over charge me.
February 24, 2014
Rated 5.0 out of 5.0 by Myriam Great hotel
It is always a pleasure to come to this place, nice and big rooms with attached bathroom. Sauna is quite and a real surplus. A pleasure to stay here.
January 6, 2014
Rated 5.0 out of 5.0 by lynn79 Very comfortable and wonderful hospitality
My family and I really enjoyed staying here. Hotel should make available though a heated place outside for smokers. Would highly recommend staying here.
January 1, 2014
Rated 2.0 out of 5.0 by Soulmia weird behavior
For some reason, we were only allowed to touch a part of the breakfast buffet, despite a larger selection being put on display. Secondly, the billing was inaccurate and delayed the departure by 20 minutes.
December 26, 2013
Rated 4.0 out of 5.0 by Hopeless the best sort of airport hotel, with some reservations
This is an excellent hotel for scientific meetings, the reason for me staying at here this year, as in other years. It is the fourth year running for me, to attend an annual meeting. The conference rooms are well appointed, poster space and buffet lunch space good (food somewhat less so), the rooms with views over the lake are memorable and very special. Unfortunately this year, for the first time I've stayed, the wonderful lake view to be enjoyed over breakfast on the level-1 dining room was blocked by an ugly 'igloo' structure, making me reluctant to bother coming down for breakfast. One other thing for me jarred badly, and that was the piped music relayed to the lifts and the corridors - mindless, bland and quite unnecessary. As a gold card priority guest, I enjoyed my room on the lake side of the fifth floor, although I couldn't get the espresso coffee machine to work, and the coffee sachets were not replenished each day. Nor were the face cloths in the bathroom - two were provided originally, and they were removed each day as I used them during my three day stay, leaving me without one on the last day. However, the room was wonderfully quiet, the bed very comfortable, and I slept well.
December 17, 2013
Rated 4.0 out of 5.0 by 3612 Penny-pinching attitude ?
+ Quiet, spacious and comfortable room
+ Efficient reception desk
- absence of slippers in the room
- poor quality of the marmelade and absence of diet marmelade at the breakfast
December 15, 2013
Rated 5.0 out of 5.0 by AliMMa notes
The hotel provides service appropriate for Crowne Plaza. The only disappointing moment is paid WiFi. Paid interntet is know as one of the biggest pet peeves for hotel guests. It is better to increase the accommodation rate but not make guests pay for WiFi.
November 26, 2013
Rated 5.0 out of 5.0 by Martin666 Great Hotel
All the personnel are friendly , the room are super clean and the bed extremely comfortable , I was there for 8 weeks everything was great
November 17, 2013
Rated 5.0 out of 5.0 A very nice airport hotel!!!
The hotel is spacious, very clean, friendly people around!! A very nice modern building with view to the park, a small lake with ducks, swans different birds lovely!! Have a walk through the park!! The view of my room excellent!!
Free shuttle bus to the airport very convenient and frequent. Breakfast was good with variety.
I had lunch at the Lobby Bar, very good, service was excellent!! Thank you Enric very attentive and polite. Yolanda as well who did my room. Overall a very enjoyable stay!!
October 28, 2013