Rated 4.2 out of 5 by 63
Rated 5.0 out of 5.0 by SamanthaSC Excellent Stay!
I love your hotel! We actually help the yearly meeting at your hotel and it was more than great! Excellent Staff, always making sure we had everything on hand.
Thank you so much!
December 3, 2013
Rated 5.0 out of 5.0 by Tmill Great Time and Service
We came in for the Thanksgiving day game of the Cowboys. We stayed for a week and absolutely enjoyed our stay. One of the reasons for a great stay is the most important person on the staff of Joshelin. She was more than helpful and wore many of different hats. Everytime you saw her she had a smile on her face and greeted you with a warm welcome. She should be promoted to Manager of the entire facility because of her customer service and passion for always doing the right thing for the customer. Next time we are in Arlington we will stay here. Thanks again Joshelin, Jason and rest of staff.
December 3, 2013
Rated 3.0 out of 5.0 by 1nessie My stay at Crowne Plaza
The hotel was in the perfect location for our trip as we went to Prairie Texas ,Cowboy stadium, Fort Worth and downtown Dallas. However the sofa beds were awful. We had 3 rooms total and all three sofas were so bad. When you sat on them they sunk and sleeping on them was even worse. It's bad when when it's all three. The room itself was okay, the king bed comfortable, however for the price and with all the other amenities you would think there would be a microwave in the room. There was one in Lobby office that we used once, but with kids, one in the room would be best. The staff was very friendly and helpful.
November 19, 2013
Rated 5.0 out of 5.0 by Onebusylady Enjoyable stay
Very friendly staff and comfortable room. Great location for activities in Arlington and lots of good places to ear are close by.
November 7, 2013
Rated 4.0 out of 5.0 by jchamilt Good Hotel Poor Internet
This is a fine hotel, but I had nothing but problems with signing on to their wireless Internet and the speed was slow. I called the front desk about this and they would transfer me to their tech support. Another pain. I got connected finally, but every time I went on the Internet it took a long time to connect. WHY? I had no problem at DFW airport. In fact the wireless connection at DFW was many times easier to use and many times faster. I also found the bed harder than I liked.
November 4, 2013
Rated 3.0 out of 5.0 by Eastcreek2013 Lost and Found
As a Platinum Elite member, I enjoyed every aspect of my stay except for the way housekeeping has delt with a favorite liquid container that I had left behind in the room small refrigerator. I was told that "since it had milk in it, it was probably tossed". I am still in the process of verifying this with the head of housekeeping. Under no circumstance shoud ANY guests property EVER be tossed. What should happen is for management to call the guest.
October 29, 2013
Rated 5.0 out of 5.0 by Minimimi2005 Great experience!
I stayed October 19th to October 21st and my stay was great! I don't know how the front desk people do it, they had to deal with 4 Nasty customers complaining about the check in time at 3:00pm. The front desk employees were all very nice to them and got them rooms before 3:00, me included, I chose not to complain. The room was clean and nice. I ordered a pizza from room service and it was great. I also used their shuttle service to go get some things I needed. One employee stuck out, Derrick, he drove me to the airport and he was the best driver ever! He was so kind and friendly. He is truly an asset to the hotel!
October 24, 2013
Rated 5.0 out of 5.0 by PapiDC Great Place to Stay
Enjoyed this hotel overall. Enjoyed that they have a Starbucks on site DID NOT enjoy that the ladies that work there DO NOT know how to make Starbucks Coffee unless it is just pouring black coffee into a cup. I ordered caramel macchiato every single day and every single day it was Bad and done wrong. The lady asked me what was wrong with it. I told her but she did the next one wrong as well. They need to be trained or just go to a Starbucks coffee shop and see how it is done correctly.
The second things was their small area where they host reception for their Premium members. It was not well kept and NOT ONE DAY did someone provide utensils or tongues to pickup the fruit from the tray. The area or room where the reception is help is TOO CONFINED.
Aside from the two things above I will continue to stay at this hotel. The rooms are very nice and the people are very friendly. I recommend this hotel to all.
October 21, 2013