Rated 4.2 out of 5 by 61
Rated 3.0 out of 5.0 by 1nessie My stay at Crowne Plaza
The hotel was in the perfect location for our trip as we went to Prairie Texas ,Cowboy stadium, Fort Worth and downtown Dallas. However the sofa beds were awful. We had 3 rooms total and all three sofas were so bad. When you sat on them they sunk and sleeping on them was even worse. It's bad when when it's all three. The room itself was okay, the king bed comfortable, however for the price and with all the other amenities you would think there would be a microwave in the room. There was one in Lobby office that we used once, but with kids, one in the room would be best. The staff was very friendly and helpful.
November 19, 2013
Rated 5.0 out of 5.0 by Onebusylady Enjoyable stay
Very friendly staff and comfortable room. Great location for activities in Arlington and lots of good places to ear are close by.
November 7, 2013
Rated 4.0 out of 5.0 by jchamilt Good Hotel Poor Internet
This is a fine hotel, but I had nothing but problems with signing on to their wireless Internet and the speed was slow. I called the front desk about this and they would transfer me to their tech support. Another pain. I got connected finally, but every time I went on the Internet it took a long time to connect. WHY? I had no problem at DFW airport. In fact the wireless connection at DFW was many times easier to use and many times faster. I also found the bed harder than I liked.
November 4, 2013
Rated 3.0 out of 5.0 by Eastcreek2013 Lost and Found
As a Platinum Elite member, I enjoyed every aspect of my stay except for the way housekeeping has delt with a favorite liquid container that I had left behind in the room small refrigerator. I was told that "since it had milk in it, it was probably tossed". I am still in the process of verifying this with the head of housekeeping. Under no circumstance shoud ANY guests property EVER be tossed. What should happen is for management to call the guest.
October 29, 2013
Rated 5.0 out of 5.0 by Minimimi2005 Great experience!
I stayed October 19th to October 21st and my stay was great! I don't know how the front desk people do it, they had to deal with 4 Nasty customers complaining about the check in time at 3:00pm. The front desk employees were all very nice to them and got them rooms before 3:00, me included, I chose not to complain. The room was clean and nice. I ordered a pizza from room service and it was great. I also used their shuttle service to go get some things I needed. One employee stuck out, Derrick, he drove me to the airport and he was the best driver ever! He was so kind and friendly. He is truly an asset to the hotel!
October 24, 2013
Rated 5.0 out of 5.0 by PapiDC Great Place to Stay
Enjoyed this hotel overall. Enjoyed that they have a Starbucks on site DID NOT enjoy that the ladies that work there DO NOT know how to make Starbucks Coffee unless it is just pouring black coffee into a cup. I ordered caramel macchiato every single day and every single day it was Bad and done wrong. The lady asked me what was wrong with it. I told her but she did the next one wrong as well. They need to be trained or just go to a Starbucks coffee shop and see how it is done correctly.
The second things was their small area where they host reception for their Premium members. It was not well kept and NOT ONE DAY did someone provide utensils or tongues to pickup the fruit from the tray. The area or room where the reception is help is TOO CONFINED.
Aside from the two things above I will continue to stay at this hotel. The rooms are very nice and the people are very friendly. I recommend this hotel to all.
October 21, 2013
Rated 3.0 out of 5.0 by jedithree Didn't get what I asked for
6 months ago I requested a double bed for the Dallas/Washington game, as a friend was accompanying me. Room was paid for, and when I confirmed two days prior to my visit, I Still had a double bed. When I got there around 3pm. I was told that there were no more double beds, and that I had to settle for a King. One of us had to sleep on an very uncomfortable Sofa Bed, this is unacceptable. As a long time priority Club member, I never had this problem before. I plan on attending games in the future, but I will never stay at this location again.
Also My Room was cleaned until after 4pm..Unacceptable
October 18, 2013
Rated 5.0 out of 5.0 by Hutch123 Great stay
We attended the cowboy/redskin game Sunday, October 13, 2013 the hotel was great had a shuttle bus to take us to and from the game rooms were clean the restaurant was clean the bar was excellent overall stay at the hotel was excellent I would recommend hotel to anyone in Dallas Arlington area thank you
October 17, 2013