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Rated 4.3 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Comfortable Beds Great room, very comfortable beds and quite, good breakfast, standard internet is poor. Easy travel to ball park and other places around Dallas/Arlington. June 30, 2014
Rated 3.0 out of 5.0 by Poor bed. OK hotel Very friendly staff. Awful bed. Even worse internet connection. Lack of free breakfast. June 30, 2014
Rated 5.0 out of 5.0 by service the front dext staff went out of their way when i needed to extend my stay twice June 29, 2014
Rated 5.0 out of 5.0 Awesome service The staff, manager and all were awesome! Great place to stay, great location and even the guest were nice to speak with. June 27, 2014
Rated 5.0 out of 5.0 by Great service It was pouring down raining when we checked out of the hotel. I asked for someone to help with our luggage and all carts were taken by others checking out. The hotel had a staff member come to our room, help carry our luggage out, waited while I drove my vehicle to the front and helped load all of our luggage....for two women and three children, all without a cart. Everyone grabbed something and he carried the heaviest items. He was so polite that you would have thought we were the only guests at the hotel. He asked the children about their stay at the hotel and what they liked. He made sure that our truck tonneau was securely locked and we were on our way. June 26, 2014
Rated 4.0 out of 5.0 by NICE PLACE Great just make sure you fly into right airport I was not informed they do not pick up from Love Airport June 25, 2014
Rated 5.0 out of 5.0 by Great Service! Property is very nice. Staff was excellent! Sort of surrounded by Hwy and access roads but very easy to get on and off hwy for trip to Dallas or Fort Worth. Plenty of close local restaurants if you don't want to dine in the hotel. June 24, 2014
Rated 5.0 out of 5.0 by Great Business Trip Very nice property, very nice staff, very nice accommodations. They will treat you like they want you to be there!! Thanks for the great stay and I will be back! June 23, 2014
Rated 3.0 out of 5.0 by Great Staff The staff was great from start to finish. Check-In was smooth. All questions were addressed immediately. The courtesy shuttle was convienant. The bartender made great drinks.. The trolley tickets made it easy to travel to Six Flags. Although the hotel needs to be updated the staff made it all worth the while. June 19, 2014
Rated 5.0 out of 5.0 by Good ambience. The atrium in the hotel was neat. It was very relaxing. June 17, 2014
Rated 3.0 out of 5.0 by Average OK for a one night stay and convient to DFW but would not recommend it for a stay of more than two days. Rooms are clean and well maintained but dated in there ammenities: No USB power ports, No microwave, Limited TV selection and small business work area. Pool, Wirlpook, Sanua, and Fitness centers are not well maintained and are very dated. June 17, 2014
Rated 5.0 out of 5.0 by Customer Service - literally going the extra mile We had an issue whereby we were told shuttle would be available at specific time but was not. It probably shouldn't have been promised in first place but meanwhile we planned and were dependent on its use. Brent McMillin took ownership of the issue, got coverage for front desk, got a courtesy van and took us to our destination himself. It was just before final George Strait concert at stadium and baseball game. Traffic was horrendous. We had group of 11 with small children that were wound up and loud. Brent smiled throughout and got us to a wedding rehearsal. Great attitude and great service. He saved the day for us. June 13, 2014
Rated 4.0 out of 5.0 by AWESOME ROOM SERVICE THE FOOD IS GREAT THERE AND THE STAFF WAS ALL SO NICE. THANKS FOR A GREAT WEEKEND. June 12, 2014
Rated 5.0 out of 5.0 by Friendly Staff! It is great to have staff members that are always smiling. June 7, 2014
Rated 3.0 out of 5.0 by Absolutely Average This hotel does not live up to my expectations of a Crowne Plaza. It was dated and the beds are not very comfortable. In addition, I would not recommend ordering room service, as the staff is obviously short handed and you will be waiting awhile. Oh, and if they make a mistake on your order, be prepared to get the cold shoulder. June 6, 2014
Rated 5.0 out of 5.0 by very helpful staff Had trouble finding the Hotel from I-30 .Easy once I knew how . Close to DFW June 5, 2014
Rated 5.0 out of 5.0 by Great stay This was a great hotel and I'd recommend it. The only two issues were the air conditioning wasn't as cool as I would have liked, and the bathroom appeared a bit outdated. These were relatively small issues though, and the overall staff made up for it. The staff was wonderful at this hotel - probably the best I've encountered. Definitely would recommend this hotel again. June 3, 2014
Rated 5.0 out of 5.0 by Good for visiting A T My wife and I stayed here primarily because we were sightseeing and had booked to visit A T June 1, 2014
Rated 5.0 out of 5.0 by Enjoyed the stay Great Hotel, but kids on 1st week of vacation six flags May 31, 2014
Rated 5.0 out of 5.0 by Close to the Action in Arlington This hotel was a great value based on the location and proximity to all of the action in Arlington, TX. The only issue we had with the hotel was the actual street location of the hotel (a little hard to get to based on the hotel parking lot entrance). Other than that, we give this hotel a strong A. May 29, 2014
Rated 5.0 out of 5.0 by Nice hotel, billing questionable Nice stay, comfortable and clean... Great desk staff. Only problem I had a billing issue and it is still not straightened out. May 28, 2014
Rated 3.0 out of 5.0 by Needs some work No IHG platinum acknowledgment which means I did not get my bonus points.. Again, they did not have bottled water (they ran out) for the 2nd or 3rd time in a row that I've been here. Starting to get frustrated with all these "misses". Not nearly enough power outlets near the bed or even in the entire suite. It's just a lot different than other places I stay at with IHG. I hear fixes are coming, let's hope so. May 19, 2014
Rated 3.0 out of 5.0 by Not a great value As a whole the hotel was good to excellent. However, for what was paid would have expected a bed that did not "dish" in the middle. My husband & I rolled to the middle as if on an old worn out mattress. Also, we stayed at 2 different hotels for 2 prior nights. We paid $10 less for the rooms, but had free breakfasts. Had to pay $10.99 extra for breakfast for a room that cost $10 more at Crowne Plaza. Everything else being pretty equal. Not real likely to stay at a Crowne Plaza again. Only stayed since it was the recommended hotel for seminar attending. April 2, 2014
Rated 2.0 out of 5.0 by 2 night business trip This was not my most pleasant visit to the Arlintion Crown Plaza. I had tickets to the Cher concern so didn't arrive until after mid-night. Encountered the front desk person who was so busy compiling papers she didn't seem interested in getting up to greet me or enquire why I was at the front desk. I walked over to where she was seated to be checked in. As I am checking in she hands me a paper I must sign to confirm I understand the policy on smoking and that I will not smoke in the room. Once checked in I proceed to my room. I open the door to a room that has clearly been smoked in. I immediately contact the front desk but am told there are not other rooms available. I asked that she document this room smells like smoke so I don't get charged but was also hoping they could spray something to remove the smell. That didn't happen. Before going to bed I set the thermostat to 68 as I like to sleep in a cool room. The current temp was 75. When I woke up the next day the temp was still 75. I called the front desk who said they would send someone up. I then left for my business meeting. When I arrived back at the motel at 9:30 the room temp was still 75. Once again I call the front desk and an extremely nice maintance man arrived within minutes. He says sometimes the rooms get to cold and they turn off the cold water return which regulates each room A/C. Within minutes the A/C was fix and working properly. I can not say enough good things about the maintance person, I wish I had gotten his name. Unfortunately I can not say the same regarding the front desk help. April 1, 2014
Rated 4.0 out of 5.0 by Great King Suite, Great Staff Response Check in was so fast. Very nicely furnished rooms with very nice linens. The tub was slow draining the first night when we showered. Reported to front desk and it was fixed while we were out the next day. A false fire alarm occurred at 5:30 a.m. which made for a horrible morning for many people. Also, the hotel, and fire department allowed a vehicle to remain parked in the fire lane just behind the building which would make it difficult for a large truck to leave the parking lot, so we can't stay again. A guest staying for vacation or regular business who can use all the great features of this hotel will definitely enjoy it, but for those of us who work events long hours and only get to enjoy the nice bed and shower, and with concerns over getting a large truck out of the parking lot at 6 a.m. it does not work well, and is too expensive. March 28, 2014
Rated 4.0 out of 5.0 by Spring Break My family enjoyed our stay. My granddaughter had a blast at the pool and really enjoyed the glass elevator. I am grateful to the staff for finding the charger that I forgot to load. That has kept me out of the doghouse. March 14, 2014
Rated 4.0 out of 5.0 by incredible staff The staff here is amazing. I have stayed here many times over the past couple of years. Rooms clean, little dated. Breakfast could be better but you get what you get at a buffett, way overpriced. Like the location, parking, safety of the hotel. The staff makes you feel welcome. Rooms are comfortable and always clean, decor is dated but that is not much of an issue. Overall great place to stay. March 13, 2014
Rated 5.0 out of 5.0 by Friendly staff and great location I found that the hotel employees at this Crowne Plaza were pleasant and they really helped us enjoy our stay. The location of the hotel is just on the other side of the freeway from 6 Flags and "Jerry's world". Lots of restaurants right down the street which the shuttle can run you to. March 11, 2014
Rated 5.0 out of 5.0 by Great Hotel Bed and pillows were very comfortable. Stayed here for business and will be coming back! March 9, 2014
Rated 5.0 out of 5.0 by Bed side Need universal plus for device such as phones and tablets March 8, 2014
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