Rated 5.0 out of 5.0 by kristinlh Great place to stay!
This hotel is as beautiful as it looks in the pictures. It's a great location, the staff was great and we had an awesome time. My only suggestion would be to put bath mats in the tubs, they are very slippery. Other than that it's centrally located to everything. Thanks for a great stay and we will definitely be back!
March 20, 2013
Rated 5.0 out of 5.0 by Sharkman Great :Location in Arlington
Great location; close to interstates/highways , but just away enough to avoid noise and traffic. Close to ballparks and Six Flags, restaurants and such. The hotel itself is attractive, well-maintained, and well arranged.
March 16, 2013
Rated 5.0 out of 5.0 by vette69 Friendly, Helpful staff
Great staff. Everyone was very helpful. Breakfast buffet was great.
February 21, 2013
Rated 3.0 out of 5.0 by Sugamama Doubtful
Originally from Arlington but now living far, far away.......
Our first stay my husband and I brought our daughter to visit college campuses and chose this location for its accessability to major highways. Breakfast bar was average at best but table service was even worse. We ate our entire breakfast without drinks even though drinks were ordered well before we stood in line for 15 min. to get breakfast. I could have done without the waitress' snippy attitude.
Our second stay we put the breakfast menu card on door the night before but it was never picked up. Called front desk who very cordially said they would take care of it, which they did in a timely manner, however, the food was obviously from the buffet and cold. Got back to our room at 10 p.m. and the breakfast tray was still in the same place we left it that morning. Housekeeping had been there because the bed had been made and towels replaced. They could have at least put the food tray out in the hallway to be picked up instead of having guests come back to the room 16 hours later and smelling like a bad breakfast bar. Actually, I did notice the room a few doors down had a food tray sitting outside their door for more than 24 hours. Absolutely unacceptable. Either room service is really dropping the ball at this hotel, there's no communication between housekeeping and room service or it's time for a policy change.
We plan to make many trips back to Arlington in the next several years as our daughter has decided to attend college nearby, however, I'm very doubtful we'll be staying here.
February 6, 2013
Rated 3.0 out of 5.0
by FirstStayAndUnhappy Noise Complaint
I was in a second floor smoking room for my stay. When I first got in my room I noticed the curtains were closed. I opened them to see the duct work on the roof. It wasn't a problem and closed them back up. But later that evening, there was a thumping sound like a large generator was running poorly. I asked the front desk to be moved and mentioned it didn't have to be a smoking room. Maintenance came to the room and determined the noise was outside so they moved me...four rooms down. It was quieter but I could still hear the thumping and there was another motor sound like somebody turned on a vacuum and walked away. The lobby and commune areas are very nice. Both rooms had stains on the floor and seemed a little worn down. One of the worst nights of sleep I've had in a hotel.
On the plus side, the guy who gave me a ride to the airport was friendly, funny, and got me there on time.
January 23, 2013
Rated 5.0 out of 5.0 by LanceV Great Hotel! Excellent Staff!
I loved my stay here. The room was perfect and the breakfast was excellent. Everyone was so wonderful and went above and beyond! Especially Tiffany, Brandon, and Stacey at the Front Desk. I will definitely be back in the future.
January 22, 2013
Rated 4.0 out of 5.0 by Data Good place to stay but no food
Came in from ball game at Cowboy Stadium Friday night - kitchen closed, no room service. Convenient place to stay but bring your own food.
January 10, 2013
Rated 5.0 out of 5.0 by BIGDAWG59 Great location for sporting/business events in Dallas, Tx
When i'm home in the GREAT state of Texas, I always visit this location for a couple great nights of rest & relaxation. Staff is great and very understanding to your needs.
January 3, 2013
Rated 5.0 out of 5.0 by DORA13 LOVED ;-)
I totally loved everything about this hotel. We had a very pleasant stay. I would recommend this hotel to everyone!
January 2, 2013
Rated 4.0 out of 5.0 by CHCLC Comfortable and clean with great staff
Title says it all. They had no trouble extending my stay when I needed an extra night and there were no issues with the bill.
December 12, 2012
Rated 5.0 out of 5.0 by MrHabes Excellent Staff
Crowne Plaza Arlington leads with staff that are 2nd to none ! Not only is the hotel attractive, clean and welcoming from outside to inside, but if you don't get the greeting of a life time by this staff , I would be completely surprised ! Reason number 1 for my return all the time is the freindly and professional staff and the way they represent the Crowne Plaza Brand.
Keep up the great work I will be back !
December 10, 2012
Rated 2.0 out of 5.0 by CowboyLeo Beds are very uncomfortable & rooms dingy
It's always a surprise at Crowne Plaza as we do not know what to expect. Some locations are beautiful, clean and comfortable beds and some are the opposite.
At this Crowned Plaza, the lobby is very nice, but the rooms are old and dingy. The beds are horribly uncomfortable. Pillows are hard and not plush.
I would not stay at this Crowne Plaza again or recommend it to anyone.
December 9, 2012
Rated 5.0 out of 5.0 by Kellymcio Outstanding Staff and Service
I spent a full week at this property (November 2012) and came away amazed that the staff was so helpful, friendly and accommodating. The room was comfortable and well appointed.
The only con is that the bed could have been a little more comfortable, but it did not detract from the overall experience. I highly recommend this property to anyone looking for hotel accommodations in the Arlington, Texas area.
November 29, 2012
Rated 5.0 out of 5.0 by Buzzy5 Staff A+
Front Lobby Staff was OUTSTANDING, couteous helpfull polite
November 26, 2012
Rated 5.0 out of 5.0 by tommyboy1950 olives
Need the baby olives in the bar for martinis. Also would like to see pay per view movies come back.
Other than that, it is always a great place to stay!
November 21, 2012
Rated 3.0 out of 5.0 by Erica All Good Except Service at breakfast
Everything at the hotel was good until the last morning of our stay. We purchased breakfast with our package. When we went downstairs to eat, we went through omelet line, sat down, as the sign said, then waited until a server recognized we were there. We had to wait on silverware, drinks etc. After getting tired of waiting and desiring to eat my now lukewarm omelet, I got up to find a server. After that, our service still didn't improve. To top it off, my husband and I watched two servers, one of them ours, argue over who would get the opportunity to serve another family who sat down at a table behind us. The dining experience soured me. Will not likely stay again. Recommend seating people on the front end, establishing a set server per table, and being more attentive to needs.
November 19, 2012
Rated 5.0 out of 5.0 by Kellymcio Incredible Customer Service
The staff at this hotel went so far above and beyond what is required for any customer service representative. I received water from Kenny, who was concerned I was getting dehydrated from running around the hotel. Aaron, Jared, and Steve were responsive to any needs, concerns, or desires I had and remembered my preferences and requirements. All staff were friendly, responsive, and positive to our large group. There are many other such examples.
The only negative I had was regarding the spacing of the rooms. We specifically asked NOT to use the private dining room, but were placed there anyway for one room as another room had been reserved after ours....I was not pleased with this at all.
November 15, 2012
Rated 4.0 out of 5.0 by Monette Great Service!
Everyone was super nice! Hotel is very dated...in need of a renovation ASAP!
November 6, 2012
Rated 4.0 out of 5.0 by mandmgriffin Great Hotel but......
The rooms are great staff and restaurant are great but if your here on the weekend and need rest this is not the place to come. The Atrium carries the sounds of games from the car and god forbid there is a party or a wedding you will not believe just how loud it is. Besides this huge issue for me anyway its a fantastic hotel I would just plan on staying here during the week on the weekend check out! I figure they must get a real good price to rent their ball room because it is at the expense of the other guests of the hotel!
November 4, 2012
Rated 5.0 out of 5.0 by Renae123 Great stay
Always clean rooms and hotel. Employees from front desk, maids to restaurant staff always friendly and helpful. Love staying there.
October 14, 2012
Rated 5.0 out of 5.0 by Char1 Wonderful Staff
The staff was a awesome crew. They spoiled us :)
I just feel the rooms are outdated and need to be refresh. Common areas are beautiful.
October 13, 2012