Rated 4.2 out of 5 by 76
Rated 4.0 out of 5.0 by agr509 Excellent Service but rooms need improvement.
Front desk and housekeeping provided excellent service during our week-long stay. Love the pool area. However, the room needs some improvements. The bed was too firm (causing a sore back for me), sheets too rough, and pillows too firm. Shower pressure was too low. There weren't enough outlets for all our charging needs. Also, the laundry room dryers do not work properly. Needed to dry clothes twice to have them completely dried. It would also be nice if the laundry room would be free of charge (like at other IHG hotels).
August 1, 2013
Rated 5.0 out of 5.0 by DSimmons88 Great Place for a Company meeting
We recently had our company sales meeting ath this Crown Plaza along with a trip to the Texas Rangers vs.New York Yankees game and we were treated with excellent service along with a flawless meeting for 2 days in one of the conference rooms. Our Service and assistance to the Ranger Game was great along with the Food Service and the service throughout our sales rally. I have had to events at this location and both experiences were great. I will be having many more in the future.
July 25, 2013
Rated 5.0 out of 5.0 by researcherT Spacious
Crowne plaza is a nice place to stay if you are visiting Arlington. The rooms are very spacious with a separate living area and a bedroom. They offered complementary shuttle services from/to DFW, which was really helpful. The Arlington trolly has a stop at the hotel that will take you to the ballpark, stadium, and downtown (on demand). My only complaint is the internet service in the room. That was not sufficient for business use.
July 12, 2013
Rated 2.0 out of 5.0 by ADLC2010 Disappointing..
I'll start off with I love hotels!! I was so excited to stay in this hotel again! It had been atleast 7 years since I've stayed at the Crowne Plaza I was bragging to my husband how gorgeous it was!! We got there and noticed our reservation was wrong.. it was given to a different person.. Given they had the same last name as us. They didn't change our room. Breakfast was confusing there was no signs stating what to do.. if we just sat there or paid before we got the food.. there was no one there to give directions. The breakfast wasn't worth paying for. I'd rather have gone to a restaurant and got what I wanted. Our sheets were stained, the shower was filthy, We were entirely on a non smoking floor, and our room especially bathroom smelt like cigarette.. there was a huge hole in place of where a fire sprinkler once was in the closet.. I just remembered a wonderful nice hotel.. and didn't receive that. at all.. at the end of our stay we still received an invoice with the wrong name on it.. so they never changed the name on the reservation... Why make a reservation if you they don't even confirm the first and last name.. I was so disappointed we will not be staying there again.
July 1, 2013
Rated 4.0 out of 5.0 by Don225 Disappointing Breakfast on Fathers' Day
The eight-seat dining tables had not been taken down, tablecloths from the previous night were stained and crummy, utensils were plastic and the napkins were paper ... all in all, pretty tacky.
Not sure what Housekeeping's policies on glassware in the room are anymore, but mine were not replaced nor cleaned most days of my nine-day stay.
Nevertheless, I enjoy the hotel, its location and amenities; I've stayed here many times before, and will probably continue to on my trips to DFW. Replacements of a coffee-maker and a bedside lamp were made quickly, and staff, as always, was very friendly.
June 26, 2013
Rated 5.0 out of 5.0 by Luis2007 Great service
I checked out on the day of my training I at 11 AM and my training finished at 5 PM, Jeanette which was that young lady at the front desk when I checked out was kind enough to let me put my luggage in their storage room. When I was done with my training I had two hours to spare till my ride to the airport came to pick me up she, was nice enough to let me go in there and get My clothes to change into so I could work out while I waited for my ride. She was very nice, didn't make a bad face about it she seemed genuine and her great service is what made my day. Being in the hospitality field Myself I know that doing things out of the kindness of your heart is what makes the guest feel special And she definitely achieved that with me which I'm sure she does with other guests as well.
June 25, 2013
Rated 2.0 out of 5.0 by Jason34 Beds were uncomfortable
Beds were very uncomfortable, had a wedding reception and kept my kids, wife up till after three in the morning, very loud
June 22, 2013
Rated 5.0 out of 5.0 by andy7370 convenient location and greaet service`
Great service and convenient location. Comfortable room, great amenities
June 12, 2013
Rated 4.0 out of 5.0 by frajadita Best place to stay at Arlington, Tx.
Comfortable, great attention and atmosphere. Good cost / benefits ratio
June 7, 2013
Rated 5.0 out of 5.0 by Talker Wow, what a deal!!!!!!!!!!!!!!!
The experience will last a lifetine! Everything is always great at this location. looking forward to future stays.
May 15, 2013
Rated 5.0 out of 5.0 by jack591 great suite
room was very large and comfortable,pool and sauna were well kept, water temp. was good in pool and hot tub. the hospitaly room well stock and good for morning coffee, and read my paper well my wife sleeeps. had a great time there .
April 28, 2013
Rated 4.0 out of 5.0 by Odis Friendly and Courteous
I had an opportunity to take my niece and nephew to Six Flags and chose this property for our weekend. The staff was very courteous and helpful and made our stay a great experience. Thank you.
April 26, 2013
Rated 5.0 out of 5.0 by jm247 Very Clean and Excellent Service!
We stayed here because we were going to a concert. This hotel was close to the concert and my son even ran into one of the concert performers. The hotel was beautiful and the staff were extremely helpful and nice! Our room was very clean which is a must for me. We will definitely stay here again.
April 3, 2013
Rated 5.0 out of 5.0 by Sqush22345 Great Staff
I have a great time here! The staff was great and very helpful! Made everything easier!
March 26, 2013
Rated 4.0 out of 5.0 by VacationMama Great for Kids
I stayed at this Hotel over Spring Break. Even though there were a lot of Teenagers in the building, the staff was very efficient in making sure that every guest was satisfied with there stay. My family really enjoyed our vacation.
March 22, 2013
Rated 3.0 out of 5.0 by Kathryn452 Frustrating check in
Reserved a room well in advance with 2 beds. When we got there we were sent to a room with 1 bed. When I called they tried to tell me they booked all the rooms with 2 beds up. I was about to pack the kid's up and leave. Had to go back down to the desk and wait for them to come up with a room. We were only there for 1 night and didn't need to be hassled like that. I was pretty dissappointed. The breakfast is really expensive too. Not practical with children. The pool was nice for my 8 year old however.
March 21, 2013
Rated 3.0 out of 5.0 by Kiki2002 Mixed concerns
I was told they would pick us up at the airport once we arrived. When I called for a pickup I was informed they don't pickup from both airports. If I could get to Dfw they would pick me up, I was dal.
March 20, 2013
Rated 5.0 out of 5.0 by kristinlh Great place to stay!
This hotel is as beautiful as it looks in the pictures. It's a great location, the staff was great and we had an awesome time. My only suggestion would be to put bath mats in the tubs, they are very slippery. Other than that it's centrally located to everything. Thanks for a great stay and we will definitely be back!
March 20, 2013
Rated 5.0 out of 5.0 by Sharkman Great :Location in Arlington
Great location; close to interstates/highways , but just away enough to avoid noise and traffic. Close to ballparks and Six Flags, restaurants and such. The hotel itself is attractive, well-maintained, and well arranged.
March 16, 2013
Rated 5.0 out of 5.0 by vette69 Friendly, Helpful staff
Great staff. Everyone was very helpful. Breakfast buffet was great.
February 21, 2013
Rated 3.0 out of 5.0 by Sugamama Doubtful
Originally from Arlington but now living far, far away.......
Our first stay my husband and I brought our daughter to visit college campuses and chose this location for its accessability to major highways. Breakfast bar was average at best but table service was even worse. We ate our entire breakfast without drinks even though drinks were ordered well before we stood in line for 15 min. to get breakfast. I could have done without the waitress' snippy attitude.
Our second stay we put the breakfast menu card on door the night before but it was never picked up. Called front desk who very cordially said they would take care of it, which they did in a timely manner, however, the food was obviously from the buffet and cold. Got back to our room at 10 p.m. and the breakfast tray was still in the same place we left it that morning. Housekeeping had been there because the bed had been made and towels replaced. They could have at least put the food tray out in the hallway to be picked up instead of having guests come back to the room 16 hours later and smelling like a bad breakfast bar. Actually, I did notice the room a few doors down had a food tray sitting outside their door for more than 24 hours. Absolutely unacceptable. Either room service is really dropping the ball at this hotel, there's no communication between housekeeping and room service or it's time for a policy change.
We plan to make many trips back to Arlington in the next several years as our daughter has decided to attend college nearby, however, I'm very doubtful we'll be staying here.
February 6, 2013
Rated 3.0 out of 5.0 by FirstStayAndUnhappy Noise Complaint
I was in a second floor smoking room for my stay. When I first got in my room I noticed the curtains were closed. I opened them to see the duct work on the roof. It wasn't a problem and closed them back up. But later that evening, there was a thumping sound like a large generator was running poorly. I asked the front desk to be moved and mentioned it didn't have to be a smoking room. Maintenance came to the room and determined the noise was outside so they moved me...four rooms down. It was quieter but I could still hear the thumping and there was another motor sound like somebody turned on a vacuum and walked away. The lobby and commune areas are very nice. Both rooms had stains on the floor and seemed a little worn down. One of the worst nights of sleep I've had in a hotel.
On the plus side, the guy who gave me a ride to the airport was friendly, funny, and got me there on time.
January 23, 2013
Rated 5.0 out of 5.0 by LanceV Great Hotel! Excellent Staff!
I loved my stay here. The room was perfect and the breakfast was excellent. Everyone was so wonderful and went above and beyond! Especially Tiffany, Brandon, and Stacey at the Front Desk. I will definitely be back in the future.
January 22, 2013
Rated 4.0 out of 5.0 by Data Good place to stay but no food
Came in from ball game at Cowboy Stadium Friday night - kitchen closed, no room service. Convenient place to stay but bring your own food.
January 10, 2013
Rated 5.0 out of 5.0 by BIGDAWG59 Great location for sporting/business events in Dallas, Tx
When i'm home in the GREAT state of Texas, I always visit this location for a couple great nights of rest & relaxation. Staff is great and very understanding to your needs.
January 3, 2013
Rated 5.0 out of 5.0 by DORA13 LOVED ;-)
I totally loved everything about this hotel. We had a very pleasant stay. I would recommend this hotel to everyone!
January 2, 2013
Rated 4.0 out of 5.0 by CHCLC Comfortable and clean with great staff
Title says it all. They had no trouble extending my stay when I needed an extra night and there were no issues with the bill.
December 12, 2012
Rated 5.0 out of 5.0 by MrHabes Excellent Staff
Crowne Plaza Arlington leads with staff that are 2nd to none ! Not only is the hotel attractive, clean and welcoming from outside to inside, but if you don't get the greeting of a life time by this staff , I would be completely surprised ! Reason number 1 for my return all the time is the freindly and professional staff and the way they represent the Crowne Plaza Brand.
Keep up the great work I will be back !
December 10, 2012
Rated 2.0 out of 5.0 by CowboyLeo Beds are very uncomfortable & rooms dingy
It's always a surprise at Crowne Plaza as we do not know what to expect. Some locations are beautiful, clean and comfortable beds and some are the opposite.
At this Crowned Plaza, the lobby is very nice, but the rooms are old and dingy. The beds are horribly uncomfortable. Pillows are hard and not plush.
I would not stay at this Crowne Plaza again or recommend it to anyone.
December 9, 2012
Rated 5.0 out of 5.0 by Kellymcio Outstanding Staff and Service
I spent a full week at this property (November 2012) and came away amazed that the staff was so helpful, friendly and accommodating. The room was comfortable and well appointed.
The only con is that the bed could have been a little more comfortable, but it did not detract from the overall experience. I highly recommend this property to anyone looking for hotel accommodations in the Arlington, Texas area.
November 29, 2012