Rated 4.2 out of 5 by 76
Rated 5.0 out of 5.0 by Buzzy5 Staff A+
Front Lobby Staff was OUTSTANDING, couteous helpfull polite
November 26, 2012
Rated 5.0 out of 5.0 by tommyboy1950 olives
Need the baby olives in the bar for martinis. Also would like to see pay per view movies come back.
Other than that, it is always a great place to stay!
November 21, 2012
Rated 3.0 out of 5.0 by Erica All Good Except Service at breakfast
Everything at the hotel was good until the last morning of our stay. We purchased breakfast with our package. When we went downstairs to eat, we went through omelet line, sat down, as the sign said, then waited until a server recognized we were there. We had to wait on silverware, drinks etc. After getting tired of waiting and desiring to eat my now lukewarm omelet, I got up to find a server. After that, our service still didn't improve. To top it off, my husband and I watched two servers, one of them ours, argue over who would get the opportunity to serve another family who sat down at a table behind us. The dining experience soured me. Will not likely stay again. Recommend seating people on the front end, establishing a set server per table, and being more attentive to needs.
November 19, 2012
Rated 5.0 out of 5.0 by Kellymcio Incredible Customer Service
The staff at this hotel went so far above and beyond what is required for any customer service representative. I received water from Kenny, who was concerned I was getting dehydrated from running around the hotel. Aaron, Jared, and Steve were responsive to any needs, concerns, or desires I had and remembered my preferences and requirements. All staff were friendly, responsive, and positive to our large group. There are many other such examples.
The only negative I had was regarding the spacing of the rooms. We specifically asked NOT to use the private dining room, but were placed there anyway for one room as another room had been reserved after ours....I was not pleased with this at all.
November 15, 2012
Rated 4.0 out of 5.0 by Monette Great Service!
Everyone was super nice! Hotel is very dated...in need of a renovation ASAP!
November 6, 2012
Rated 4.0 out of 5.0 by mandmgriffin Great Hotel but......
The rooms are great staff and restaurant are great but if your here on the weekend and need rest this is not the place to come. The Atrium carries the sounds of games from the car and god forbid there is a party or a wedding you will not believe just how loud it is. Besides this huge issue for me anyway its a fantastic hotel I would just plan on staying here during the week on the weekend check out! I figure they must get a real good price to rent their ball room because it is at the expense of the other guests of the hotel!
November 4, 2012
Rated 5.0 out of 5.0 by Renae123 Great stay
Always clean rooms and hotel. Employees from front desk, maids to restaurant staff always friendly and helpful. Love staying there.
October 14, 2012
Rated 5.0 out of 5.0 by Char1 Wonderful Staff
The staff was a awesome crew. They spoiled us :)
I just feel the rooms are outdated and need to be refresh. Common areas are beautiful.
October 13, 2012