Rated 4.4 out of 5 by 123
Rated 4.0 out of 5.0 by 1217 Clean, Comfortable, Great Service
The rooms were clean. The beds were comfortable and the staff was excellent. The staff at the Potomac Bar and Grille (Stefan) was outstanding.
June 3, 2013
Rated 4.0 out of 5.0 by franklins nice hotel. good location
Nice hotel but parking was a little confusing due to the construction.
June 1, 2013
Rated 5.0 out of 5.0 by Mysti Excellent in every way
We have stayed here for over 10 years.
Always treated like family.
Everyone friendly and helpful.
Could not ask for better rooms or service.
Recommend very very highly.
June 1, 2013
Rated 5.0 out of 5.0 by DocPaul43 Nice Place helpful staff
Have stayed here many times after recommendation by colleague
Very nice very helpful staff
Convenient shuttle to airport and local eateries
Clean and comfortable
As a Priority club member, have a complimentary breakfast and manager’s reception
Food is great at both (except scrambled eggs need to be a little firmer)
Restaurant has good food and service
All staff is nice
Would concur with another reviewer sink area in bathroom is tight
But overall is good place and easy access to downtown DC over 14th street bridge by cab (about $10-12)
May 28, 2013
Rated 4.0 out of 5.0 by Kima76 Take a cab
After calling prior to my arrival, I called for the courtesy van, not once but 3 times in 45 mins. Even calling and getting the operator, the automatic answering service would tell me even the operator was unavailable. I spoke with the desk at approximately 10 min intervals and when the van finally picked me up, the driver tried to put me on the van going to another Crown Plaza. Once at the property, things were better. Rooms were nice, clean and comfortable and staff heilpful and attentive, but forget the van, take a cab!
May 27, 2013
Rated 4.0 out of 5.0 by jetblast The Crowne did Well
I stay at different hotels very often. The Crowne Plaza met my needs and I was fully satisfied with my stay. Beds were comfortable. The food at the local restaurants was very good.
Can't go wrong in my opinion.
May 27, 2013
Rated 5.0 out of 5.0 by nome overall experience
showed up early, got early check in. Front desk staff superb. Went to the lounge--wait staff great--new folks talked with you--old ones remembered you. Same on the Mez and breakfast. super super
May 22, 2013
Rated 5.0 out of 5.0 by rolopersa Ideal for short trips to D.C:
The Hotel is close to Reagan Airport, but you don't hear the aircraft noises, so a good rest is easy.
Rooms are clean an all the stuff looks new, staff is friendly and efficient.
May 10, 2013
Rated 5.0 out of 5.0 by Thomson2 Excellent Customer Service
Very close to Metro and Reagan International Airport. Staff are very nice and Hotel Shuttle is very convenient to go to nearby places and to Airport. I would recommend this Hotel for tourists .
May 9, 2013
Rated 5.0 out of 5.0 by OverParGolfer Stay here on every trip to the D.C. area
I stay here every time I travel to the D.C. area. The staff always treats me very well and remembers me even when it has been several months since my last visit. Very hospitable all the way around. I have had excellent experience with the hotel recognizing my priority club status and enjoy the perks. The Potomac Bar & Grill is a nice atmosphere and the daily food specials are very reasonable and tasty! The rooms are fine and no issues at all with cleanliness or resupply of consumables. I also like the Starbucks being so handy, but that is just a bonus. The in house breakfasts are fine for me. As a priority club member you get the buffet for free, but if you want something off the menu you pay for it. Nothing wrong with that. They do swap out items like pancakes and french toast on different days. There is always plenty of staff making sure you have a full coffee and juice. The entire staff at the hotel is absolutely the best overall staff I have experienced at a hotel.
May 8, 2013
Rated 3.0 out of 5.0 by DCGuy654 Hit and Miss
I have stayed at this property several times over the last month.
As a Priority Club Gold member, I received a complimentary breakfast each day, and a complimentary drink for each stay. There is also a "manager's reception" on Wednesday nights (but I have not attended the reception). During each stay, I was on the 11th floor (Priority Club level) or 12th floor (Executive level).
The rooms and hotel are standard for a full-service business hotel. However, some of the bathrooms (particularly the sink area) on the 12th floor are quite small. There is a lot of noise from the hallway that can be heard in the rooms. You can see that the doors do not go all the way to the floor. On one stay, I heard an argument in the hallway between a housekeeper and the housekeeping manager while I was trying to get ready.
Also, there seems to be a lot of connecting rooms on the 11th floor -- noise from neighboring rooms is very audible. For example, during one stay, I could hear when the couple next door got up at 4:30 AM. They were not making excessive noise, but I could hear everything, including cell phone calls and conversations between. Also, you can hear the toilet flushing in the adjacent room. The reservation/room system is NOT accurate/up-to-date about which rooms are connecting. However, there seems to be a sheet of paper at the front desk that shows the actual rooms that connect. Unfortunately, not all desk agents know about this list, and when you ask for a non-connecting room, they check the computer system -- which is not accurate -- and may assign a connecting room.
Another interesting thing is the thermostats. Most of the rooms I stayed in had an electronic thermostat on the wall that showed the actual temperature. During one stay on the Executive level, my room did not have a thermostat. Instead, you control the a/c or heat level from the unit itself, which is just "hi" and "low." At least it worked, but it does not regulate to a specific temperature.
I ate breakfast in the restaurant (Veranda) several times. The restaurant offers a buffet, which has standard offerings, but without a lot of variety from day to day (daily: oatmeal, cereal, yogurt, fruit, bread products, eggs, bacon/sausage; with one rotating option). I believe you can order from the menu. The morning staff at Veranda is very friendly and accommodating. When diners would complain about a buffet option being cold or old, the dining room staff would bring out something fresh from the kitchen directly to the diner.
Housekeeping sometimes forgets to replace bathroom amenities/toiletries. There may be a shortage of bar soaps, because I rarely got new/fresh ones. I tip housekeeping daily, and on one night, I left a note next to the tip -- "please leave more soap." The tip was taken, but the housekeeper did not leave any new soaps. I think I finally got soap on my final stay, and the housekeeper did a pretty good job.
May 8, 2013
Rated 5.0 out of 5.0 by JoshS79 Wonderful service, comfortable room and bed and awesome staff
This is my 2nd visit to this hotel. After a rocky start (it took an hour for the shuttle to come get me), I got checked in and I was even upgraded to a junior suite. The room was really nice and the staff was very friendly. The conference center was great. I will definitely be back!
May 7, 2013
Rated 5.0 out of 5.0 by Leeder No problems
This was a nice hotel, everything was perfect!!!!!
May 6, 2013
Rated 5.0 out of 5.0 by TtT409 12,7 on a scale of 1 to 10, 10 being 0ver the top in service and facilities!
Not my first stay at an Crown Plaza Inn. But the Title Line above says it all. Next time I find myself in needed of accommodations in the DC AOR you'll see me there again, for sure!
May 4, 2013
Rated 3.0 out of 5.0 by boohoo67 My recent stay
I have stayed at this location 4 times now and it has gone down hill since the last time. Several of the employees did not want to help me. The bar staff was rather rude each time. I love the location, but the value of the room is not worth it, when I can go down the road for a better price and close to everything else. Got nothing as a priority club member (one breakfest and one drink) for a 5 night stay.
April 25, 2013
Rated 5.0 out of 5.0 by iwo27 xExecutive Director,USS IWO JIMA Shipmates Organization
The hotel provided excellent svcs and the room were very clean and appointed. Front desk people were a great help to me in getting to and from the Honliday Inn in Crystal City. The food was excellent.
April 24, 2013
Rated 4.0 out of 5.0 by Ash1 Good location, friendly staff, comfortable bed
Not much to complain about other than the coffee pot being a little dirty. Only stayed one night here, but encountered no problems. Good restaurants within a 10-15 min walk.
April 21, 2013
Rated 5.0 out of 5.0 by Raisa Great Hotel
Nice hotel, well located, very fair price.
The room service was very good.
April 19, 2013
Rated 4.0 out of 5.0 by Astounder Great location with great price
It was our cherry blossom trip.
The hotel located in the area with a lot of great restaurants and a huge fashion shopping centre.
It is less than 15 minutes drive to the attractions like Tidal Basin, Fish Market, Capital, Washington monument ....... etc
The only bad thing is we need to pay $21 per day for parking.
April 5, 2013
Rated 5.0 out of 5.0 Always enjoyable at the DCA Crowne Plaza
As a flight attendant for 25 years, I know hotels. The Crowne Plaza is a fantastic place, where the staff is always friendly and helpful, the location is great, and who can beat the fact that there is a Starbucks in the hotel! It's always an enjoyable experience when I'm there, and I look forward to the next time I stay. This is definitely one of the better Crowne Plaza properties.
April 4, 2013
Rated 5.0 out of 5.0 by BillK92040 The place to stay in the DC area
I stay at this property almost every time I am in the DC area since the location is easy in and out of DC and my company's office. I always get an excellent night’s sleep! The thing that stands out the most is the staff. They are so nice and helpful. It is the little extra things like when they see you walking down the hall and hit the elevator button to get one moving up to your floor. The Potomac Grill has great food, PC benefits seem to include a free breakfast. I do wish the breakfast had more variety, several years ago they used to have hot offerings that changed from day to day, but the buffet as is gets the job done to get you moving and the staff for breakfast is Excellent!!
April 2, 2013
Rated 4.0 out of 5.0 by GatorLady Room beutiful - Salmon not so good!
Wonderful hotel - exceptionally nice and attentive staff - wish it were closer to the Metro.
Salmon in restaurant was not great - but, atmosphere was terrific!
March 26, 2013
Rated 4.0 out of 5.0 by Vdny good hotel
the hotel is good, within walking distance of restaurants and shops, however I GOT VERY DISAPPOINTED, being a CLUB MEMBER I ALWAYS GET ASSIGNED A CLUB LEVEL ROOM,(Whenever club level is available) the hotel completed OMITTED to assign me one, when I should have, if not WHAT IS THE POINT ON HAVING THE LOYALTY PROGRAM? being so many other good hotels right next to the crown plaza ? POINTLESS ABSOLUTELY POINTLESS
March 25, 2013
Rated 3.0 out of 5.0 by Kia31 Weekend Stay
The staff and service was good. I made reservations for a room w two standard beds, they gave me a room w 1 king sz bed and a sofa, that was my first complaint. They immediately fixed that problem. Second complaint was the $21/night parking fee's, this should have been included in the details. I did not know that I would have to be charged this. Third, the construction made getting to the hotel kind of confusing and its very tight. The rooms were also kind of snug. I was in a room full of women and the only mirrors were located in the bathroom or on the closet which made getting dressed & going out very time consuming. Other than that the hotel was alright. We did take advantage of the free shuttle, that was the only great thing. We also had dinner at the bar and grill, my food was terrible.
March 25, 2013
Rated 3.0 out of 5.0 by NotAHappyCustomer Hard to find but good food
This hotel was very difficult to access. The parking is really tight and has limited space due to the construction. The rooms were clean but just average for the price. It is in a really good location and the staff were really nice.
March 21, 2013
Rated 5.0 out of 5.0 by majorbjh The Best
I love this property. I have stayed at this property since it was a Holiday Inn back in the 80's. You would never know the property is as old as my career is long. And the current staff is just phenom!! From Mario to Chef Thomas to Michael, Lolita, and Abdul (the newest addition to bar operations) I can't compliment them enough on their attitude and constant attention to detail. I even know Carlos in maintenance and he always fixes any issue I might have within minutes of the discrepancy being reported. Even the van drivers are super in accommodating my request to be shuttled to and fro. Thanks Lewis and the others.
I love the remodeling and look forward to seeing how it will "light" up the bar. I look forward to my return trip and my home away from home.
March 21, 2013
Rated 5.0 out of 5.0 by dallasite Convenient, comfortable, great service
I booked this property for the great rate they offered. The room was very comfortable, and the staff was very attentive. The free shuttle to the airport was wonderful, and a short taxi ride had us in downtown DC in no time! I will definetely stay here again!
I did not know there was suppossed to be any sort of recognition to club members? ( I did not receive such)
March 11, 2013
Rated 5.0 out of 5.0 by SoftwareMaker Perfect location for local work. Right next to train.
This location is excellant for easy driving or train to many locations. Both Blue and Yellow lines pass through a train station right behind the hotel. (1 block). I liked taking the 27 when driving west. Entry to a number of other major expressways all directions.
As long as they PROMISE not to raise the price, the roasted BBQ chicken with beans is great and the best deal on the menu. Those are not just beans. This is great. I could get it every day and again for dessert.
Right at the site is not elegant for a walk, but the area is safe and you can walk a number of directions and major sites are within very few train stops. At the train station there is an underground mall with great choices.
The breakfast buffet is good, well cooked eggs, great fruit, etc, but it is the same very day. I wish they would change out a couple of the items. Maybe a different salsa and different shredded cheese each day for the eggs. Maybe something special on Tuesday and Thursday. Just a little variety. And thanks for the great prunes. Enough said.
I liked the room layout for work. Not perfect, but better than average. It was easy to access power outlets. Refrigerator was a bit noisy.
Parking was very easy to use. Not the impossible spaces that are so common. You do want to know exactly which way you are going before you leave the lot because this is DC and in two minutes you are either heading one way or another.
March 6, 2013
Rated 1.0 out of 5.0 by Enslen Priority Club Points
This was not a pleasant experience. I had made this reservation as we always do, and indicated our Priority Club numbers. When I arrived without my husband, the person who checked me in was dismissive and checked me in NOT including our points number. She did not tell me she was doing this. When I asked, she said I can't check in and get priority point credits without my husband being present. As you will see, we have been frequent users, most times it is me alone since my husband does not travel for work and I do. There are two issues: (1) we should get priority points credit for this visit (#643818545) AND (2) the person who checked me in should be counseled about being rude and dismissive with guests.
February 22, 2013
Rated 5.0 out of 5.0 by jfinkenaur Great team
I stay at the Crystal City Crowne Plaze multiple nights per month. The team is great - friendly, helpful, etc.
February 16, 2013