Rated 4.4 out of 5 by 123
Rated 5.0 out of 5.0 by Bill92040 Latest of many great stays
The location of the CP DCA is excellent for traveling into the Capitol area. Every member of the staff was friendly and helpful. I always enjoys the greetings and smiles in the breakfast buffet. I don't normally eat dinner in teh Potomac Grill, but do to late nights working this time I did twice and each time was excellent quality of fodd and service.
I stay here 3 to 4 times a year and don't see why I wouldn't next time.
January 30, 2013
Rated 5.0 out of 5.0 by JayD1 Overall great service
I like staying at the Crowne Plaza due to professional staff and location. The best value for the money.
January 30, 2013
Rated 2.0 out of 5.0 by Glen73 Poor room Locaation
Walls are not sound proof and when your placed in a room next to the Ice and vending machines, as well as the elevators, it makes it difficult to get a good nights rest. Also, since a number of my team had the same accommandations I can only assume we were placed in these rooms due to the govenerment rate.
I am a frenquent traveler (Hilton Diamond status) and have a baseline to judge by and I would give this establishment average to poor.
January 22, 2013
Rated 5.0 out of 5.0 by tommy2012 Visit Washington at Dec-2012
We stayed four nights at this hotel which has excellent rooms, a large parking lot and if you need to travel by subway is just a few meters away. Actually loved the room and exceptional customer service, they were always very helpful and helped us with information about the area. Besides the airport shuttle service is a convenience for tourists, transport also took us to the nearest mall and you called to be picked up after shopping, an additional service that they give no cost.
If I were to go for sure I stay in the same hotel, excellent customer service.
January 9, 2013
Rated 5.0 out of 5.0 by SouthernTraveler Quick business stay
I had great service, friendly staff, clean room, quiet. Everything I needed for a business trip.
December 18, 2012
Rated 3.0 out of 5.0 by Aderov05 great assistance fair comfort
The staff assistance was excellent but:
1. noises because of works you should notice your customer in advance. 2. few newspaper at floor I could not get one.
3. I asked for power adapter (UE-USA), but it was not available.
November 28, 2012
Rated 5.0 out of 5.0 by smb2155 Great stay
Staff was excellent. Room was clean. Restaurant food was good and service was good
November 27, 2012
Rated 4.0 out of 5.0 by Jimmie2sox 1st Cavalry Division
The room was very nice and clean and quiet . The bed was so comfortable and I slept great usually on vacation I don't sleep well. My only complaint was the floor I was on the soda machine didn't work and I had to go up to the next floor to get a soda .
November 26, 2012
Rated 5.0 out of 5.0 by Hols13 Room wonderful. Beds comfortable.
Great hotel, close to regan airport. Staff friendly food great. Hotel being remodeled.
November 21, 2012
Rated 3.0 out of 5.0 by Python26 Less that average experience
Most annoying. No fan in the small bathroom and unable to get real coffee in the morning before 7am unless you wanted to leave the hotel or brew weak bathroom "coffee".
My room was clean but like the bathroom, showed it's age.
Good location for my trip. I've stayed there before.
Staff was great.
November 19, 2012
Rated 4.0 out of 5.0 by TazKaren Veteran's Weekend
Although things got off to a rough start (booked into a room that was already booked), the staff went out of their way to make things right. Very busy place on this weekend. Wait for the elevators was sometimes long but overall experience was great.
November 18, 2012
Rated 5.0 out of 5.0 by froglegs clean and tidy
My stay at you hotel was excellent with good housekeeping and good food. Ifelt my vehicle was safe in your parking area and we were safe outside. It was also close to the underground mall and metro. Enjoyed our visit to DC very much.
November 17, 2012
Rated 5.0 out of 5.0 by Linnie Linda-Lee
The entire Hotel was clean and the rooms were terrific. Bathrooms a little small but when you are on the go, you only need to shower and fix your hair.
Everyone I spoke to had excellent manner and all were so polite and helped me with all of my needs.
I would definitely go back and stay there again and again.
November 17, 2012
Rated 4.0 out of 5.0 by slowpoke Could Improve
The coffee pot in my room was a replacement to the existing maker and wasn't tall enough to trip the brew basket valve and allow the coffee to flow into the pot. I was able to fix it the problem by using the ballpoint pen provided in the room to wedge between the two to trip the valve,
One day the used towels on the hook on the back of the bathroom door were not removed from the room.
Another day, two used glasses were not removed eventhough they were replaced with new ones.
I would think housekeeping staff supervisor(s) would do spot checks on the staff to verify their performance.
Perhaps this wasn't done due to the Veterans Day holiday weekend short-staffing????
Overall, the hotel was comfortable but a different guest might think differently.
November 17, 2012
Rated 5.0 out of 5.0 Great, safe location
We were part of a reunion group that used this hotel.
The staff was so kind and helpful. We loved the van
service from the airport and to our tour bus stop.
The Metro is about a block away. We were able to walk
to shops and restaurants. We even walked to the Pentagon
(though some might say it was a very long walk).
The breakfast brunch was fast and delicious. Very nice
waitstaff. All of the food was great, as well.
The rooms were very clean and comfortable.
I would definitely stay here again.
November 17, 2012
Rated 4.0 out of 5.0 by KPD269 Clean, comfortable and friendly
We stayed here rather than stay at the event hotel for the Army 10-Miler, as did many of the other guests who were there for that weekend. The front desk efficiently checked everyone in and out. The room was clean, comfortable and spacious. The staff was very friendly and helpful. The restaurant was only fair. Do not expect a good view of the city. There was some construction going on in front making it a little difficult to get in and out. Parking was adequate and reasonable for the city.
November 7, 2012
Rated 5.0 out of 5.0 by spg536 total experience
My family and I stayed here for two nights as my daughter and I participated in the Marine Corps Marathon. Clearly, the hotel was more than prepared for the influx of runners and families. We were provided with shuttle rides to the transportation zone, a pasta buffet the night prior to the race, and lenient check-out/parking while running. The staff even passed on good wishes and cheers as we left in the morning and congratulations upon our return.. There was a worry none! As first time marathon runners, this hotel experience was one of the few things we didn't worry about!!
Thanks very much and job well done!!!
November 2, 2012
Rated 5.0 out of 5.0 by asai52 Great Service
Absolutely a perfect stay. Paul was extremely helpful even before my stay. Will absolutely stay again! Breakfast was great. Staff at the restaurant were awesome.
October 29, 2012
Rated 2.0 out of 5.0 by George6 Housekeeping needs work
Don't like to complain but:
1. Couldn't cool the room down below about 73 degress
2. Coffee packets in room were not replaced on the 2nd day
3. No water in dispenser in the fitness center
4. No sanitary wipes in dispenser in the fitness center
5. Inadequate food at morning buffet 1/2 through breakfast time period.
October 23, 2012
Rated 2.0 out of 5.0 by Carl STAFF AND SERVICE
THIS WAS A GROUP EVENT. THERE WERE PROBLEMS DEALING WITH SALES AND AND OTHER MANAGERS WHICH GOES BACK AT LEAST SIX MONTHS WHEN WE FIRST STARTED THIS.
THE FRONT DESK PEOPLE WERE VERY HELPFUL WITH ASSISTING US WITH OUR NEEDS.
October 22, 2012
Rated 5.0 out of 5.0 by WhirlTravler Centrally located, but priced with competition
Overall a great place to stay based upon proximity to airport and other key areas. Breakfast isn't included in stay, but the food offered at the breakfast venue exceeded expectations. Room was small, but clean and adequately appointed. Internet access was available with a hefty fee, but that is also par for the course in this area.
This hotel would greatly increase fill rates if they provided breakfast with the room and advertised accordingly.
October 22, 2012
Rated 3.0 out of 5.0 by laverne58 Great location, clean and comfortable room, free wi-fi
Receptionist was not customer friendly. The rooms were clean and bed was very comfortable. Very close to the airport with great bus service to and from the airport. Free wi-fi with computers right in the lobby.
October 15, 2012
Rated 5.0 out of 5.0 by SuperCpl GREAT STAY
I had a great four day stay. The service was excellent especially in both of the dining areas for Breakfast and Dinner. The staff in both dining areas were outstanding.
October 13, 2012
Rated 5.0 out of 5.0 by Captainsdaughter Stayed with a large group
I can't say enough good things about the Crowne Plaza! I organized a group trip to the DC area, the the staff at the Crowne Plaza made a potentially chaotic endeavor into a pleasant experience. Debra in group sales was efficient and accomodating, Jessica and Chiranjibi in catering made a group event run smoothly (and deliciously!). The front desk staff and shuttle drivers went out of the way to help with anything we needed, including running different members of our group to restaurants, etc. Abdel, Lolita and Maggie took wonderful care of us in the Potomac Grille and really made us feel at home. The guest rooms were clean, quiet and very comfortable, loved the beds! The location was very convenient to the airport, the metro, restaurants, shopping and downtown DC. I overheard several members of my group saying that they would love to come back to DC for a longer visit and thought that the Crowne Plaza would be the perfect place to stay on their return (music to the Organizer's ears). Thanks to all who made our stay so enjoyable!
October 9, 2012
Rated 5.0 out of 5.0 by Bill72 Excellent service
There were a number of positive experiences that would cause me to return to his hotel. I arrived early, and the front desk worked hard to have a room available for me prior to the stated check-in time. That was very helpful. The shuttle driver went out of his way and off his schedule to drive me (alone) to the Crystal City Metro Station. This was valuable, because the hotel location isn't as convenient as some of the other Crystal City hotels. The hotel restaurant - also convenient because the hotel isn't as near other restaurants as some other CC hotels - happened to have a special on hamburgers the night I was there. Very convenient and remarkably affordable for a hotel restaurant. I don't remember the exact price, but I remember being very surprised. The room and other items were on a par with the other upscale hotels in Crystal City.
October 6, 2012