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Rated 3.7 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. My stay at Crown Plaza was September 21 - 24 for our annual Pretreatment Consortium meeting. My room was clean and comfortable, the staff was very helpful and friendly. I loved the atmosphere. Thank you very much for a pleasant stay. I would recommend Crown Plaza for anyone's in stay in Asheville. September 30, 2013
Rated 5.0 out of 5.0 by Great Second Stay Second stay after a four year break. Good service; comfortable room. Only had one meal, in the bar, and it was good. Really appreciate complimentary coffee in the AM. Stayed on main floor the first time, so was surprised at only one small elevator. Can have long waits. Overall, very pleased, and would stay again. September 26, 2013
Rated 1.0 out of 5.0 by not worth it Apart from the fact that the room was clean and they offered a $5 shuttle to downtown, this hotel is not worth the money. The cable selection is very poor, the wifi does not allow for VPN:ing out to work, and there is no breakfast included. In fact, they omit telling you that and charge you $12 bucks per person for a below average breakfast buffet. Even motels offer at least free donuts. Next time I am in Asheville, we are going with a run of the mill chain, because this "resort hotel" is just a plain bad deal all around. September 26, 2013
Rated 2.0 out of 5.0 by Mouse In Room 1. Had mouse in Room 498. 2. Room had musty odor. 3. Need more elevators. Wait is TOO long! 4. I definitely do not feel I got value for my dollar. 5. Wow, I am NOT used to paying for a ride to and from the airport. September 25, 2013
Rated 4.0 out of 5.0 by Asheville Crown Plaza, Sept 2013 We had another excellent stay at the Crown Plaza in Asheville. The pool was still open and we enjoyed our time there relaxing. The grounds are well cared for. The wifi worked well this trip, it had not in the past. The staff is very helpful. We will go back. September 19, 2013
Rated 4.0 out of 5.0 by Great staff but the quality of the food was subpar Very capable and warm staff in the dining area, front desk, and housekeeping. Was surprised I was only given one shampoo and conditioner for the three days that I was there. Was surprised that tissues weren't in the room. Was surprised that tea wasn't checked when I was using it and not coffee. Felt room and grounds were very nice and clean. September 5, 2013
Rated 5.0 out of 5.0 by great family reunion Thanks to Crowne Plaza Resort for taking good care of us. The Crowne Plaza Resort was an exceptionally nice place to meet for our group of 12. From my beginning inquiries, getting the room requests, registration, arrival, special requests, dining, and to the departure they were easy to work with and very accommodating. The lobby, dining rooms, pub, exercise room, tennis, pools, and golf faclities were great. While we were there I believe there were a couple weddings and some other business meetings but they did not interfere with our gathering. My room was executive king. The room was very clean and large and had the extra space we needed to gather in for our social hour. It was soooo very nice that you added a table and chairs to my room and SURPRISE lots of ice for our social gathering. That worked out perfectly for us. We ate breakfast at Crowne Plaza and it was great – cold and hot buffet had lots of choices. Everything was fresh and tasty. I know the children in our group enjoyed the pools. My husband played golf and enjoyed it. We will certainly stay here in the future and spread the word about your lovely resort. THANKS!!!! September 4, 2013
Rated 4.0 out of 5.0 by Asheville Crown Plaza, Sept 2013 The staff is very nice and helpful. The hotel is clean and the grounds are lovely with a nice view of the city. The breakfast buffet is delicious and the omelets and waffles delicious. The outdoor pool is very nice and pool area well kept. The fitness center is convenient. The wifi does not work well in the bedrooms. September 3, 2013
Rated 4.0 out of 5.0 by Comfortable stay in Asheville 2nd time staying at this location - we will be back September 2, 2013
Rated 5.0 out of 5.0 by Excellent location... friendly staff. We had a wonderful stay! This was my first time traveling with my grandchildren. The staff was extremely helpful and accommodating in meeting our needs. Breakfast buffet was delicious! Shuttle service downtown, a rea plus! August 31, 2013
Rated 2.0 out of 5.0 by Not a 4 star in my book After check in found dirty laundry from previous guest in the closet. Took the item to the front desk not much concern. I would not return to this property its not a great place to stay. The staff never went out of their way to make us feel welcome. August 29, 2013
Rated 4.0 out of 5.0 by Resort with golf? Signage to the golf pro-shop is a huge problem. The signs that are in place lead to nowhere. Plus, staff hasn't a clue, so walking around the parking lot while carrying a golf bag wasn't fun. The golf course isn't a resort course. I didn't mind it only being nine holes, but the condition was poor to fair and the routing left much to be desired. Overall, the hotel was clean and comfortable. Also, there needs to be better interaction between staff and the amenities offered to guests. August 22, 2013
Rated 2.0 out of 5.0 by Stay here if you like cigarette smoke. This is a clean hotel, very nice spa and staff. That is where it ends. The rooms all have balconies,the other guests sit outside and smoke,everything smelled like cigarettes,do not open the door for the fresh mountain air,you will get stale Marlboro. Carpet is threadbare rooms are worn. People talking in halls sounds like they are in room with you! I got up in the middle of the night and checked that the door was shut! Noise level is unacceptable. Not a very nice experience! August 21, 2013
Rated 5.0 out of 5.0 by Relaxing atmosphere Bed was comfortable, nice pillows, clean, spacious room. Nice reception upon check-in. Shuttle into town was nice, for the short jaunt...no driving needed. Did not get a chance to play golf or tennis...next time. But, the zip-line canopy being right behind the hotel was the bomb...had a blast there! OK, maybe that part was not quite as relaxing for all, but memorable...LOL. Had a great stay!! See you again! August 20, 2013
Rated 4.0 out of 5.0 by Very friendly and helful staff My wife and I stayed in your hotel for only one night. The front desk staff was very friendly and helpful with our check in. The room was very comfortable. We had our pet with us and the outside access to walk him was very convenient. Also being so close to downtown was very nice. Will stay with you again on our next trip to the area. August 18, 2013
Rated 5.0 out of 5.0 by Great Location My daughter and I planned a spur of the moment trip to shop downtown Asheville. I located the Crowne Plaza after searching and searching on the internet. You always wonder if the actual place will be as nice as it looks online. I was so excited when we arrived to find out that it was every bit as nice as the pictures portrayed it to be. Staff was friendly and rooms were beautiful! Although we didn't spend a lot of time in the room, the property itself offered so many things to do. I will definitely stay there again if I go to that area and would definitely recommend it to anyone heading that way! August 15, 2013
Rated 4.0 out of 5.0 by not bad was there for a conference. Hotel staff were very friendly and responded to my requests for a quite room - away from elevators, vending machines, and ice machines. There was very little noise from the hallway. However, I could hear EVERYTHING in both guest rooms adjacent to mine. It was quite unnerving to listen to my next-door-neighbor use the bathroom at every hour. Other than that, the hotel was nice - much more than expected for the money paid but I did get the conference room rate... August 14, 2013
Rated 1.0 out of 5.0 by Wedding Factory I was very disappointed. Although the rooms are clean and i love the creams they put on your bed at night the service at the front desk was horrible. if you like being at a cheesy wedding factory this is the place for you. They actually have a PA system that calls the next wedding party that can be heard every where in the hotel including you're room.. Forget about resting in your room before dinner. it sounds like a fire drill. Honestly the most obnoxious thing i have heard at $200 a night. Definitely won't stay here again. August 9, 2013
Rated 5.0 out of 5.0 by Just a 1 nighter Spent just one night here, but would enjoy spending a weekend. Great for tennis and/or golfers. Hotel is a bit spread out but that adds to the "resort" feel. Will plan a return visit. August 8, 2013
Rated 2.0 out of 5.0 by Can't Change reservation after 1:00pm Rooms were nice, but my travel plans had changed and I needed to be in Boone. If I changed me reservation, I would have been charged the room anyway. August 5, 2013
Rated 5.0 out of 5.0 by Great hotel, staff, and gorgeous property! Staff were top notch! Rooms were older but clean and remodeled! Conceirge was so nice and helpful as well as front desk staff. I can't say enough nice things about the employees here. Pools were nice, grounds well kept, bar area was nice also. Would highly recommend. The $5 round trip taxi to downtown was also nice! August 1, 2013
Rated 3.0 out of 5.0 by Asheville Stay I am a fan of Crowne Plaza properties however it did not fully meet my expectations. One of the problems that I had with the property was when I booked the room it stated that a King Deluxe room with a balcony would have a mountain view, this was false. Additionally all rooms had balconies which was misleading when making the reservation, I paid an additional per night amount for the King Deluxe unneccessarily. The room was very dark even with all of the lights on The bathroom was tiny making it impossible for two people to be in it at the same time. The hotel was also located in an industrial type area, which was unappealing. The staff was very helpful and pleasant so that was a plus, and the room was clean and the bed was very comfortable. I will continue to stay at Crowne Plaza properties but will not stay at this one if I visit Asheville again. July 29, 2013
Rated 5.0 out of 5.0 by Great stay, would reccomend. Gentleman at the front desk around 3pm (can't remember his name) was very helpful and pleasant. Shuttle service to downtown was perfect. July 27, 2013
Rated 3.0 out of 5.0 by Average but not the price If you plan to stay for more than a few days they have one washer and one dryer to use in a bug infested little shack. This is a average place to stay at a more than average price. The elevators are small and the rooms are so, so. July 25, 2013
Rated 4.0 out of 5.0 by Under Rated Experience My Wife and I stayed at this hotel twice, the first time was a remarkable surprise because it was a late reservation made while traveling in our car, upon our arrival we were pleasantly surprised at how large the facility is and how nicely located. The service was very good, large rooms and clean and comfortable. We enjoyed it so much we made a return visit and found it still enjoyable. I just booked my third visit there today. July 23, 2013
Rated 5.0 out of 5.0 by Wonderful! I had a nice quiet stay at the crowne plaza! This would be a great place to stay for a romantic getaway. The beds were very comfortable! Beautiful property, with lots of things to do! July 23, 2013
Rated 4.0 out of 5.0 by Great hotel for the price The staff at this hotel were very helpful and friendly. Bill at the front desk was very nice and helpful. The rooms were good for the money. They have the dog friendly rooms completely seperate from the non-dog friendly rooms. This was a perfect hotel for our stay. The elevator was small. July 22, 2013
Rated 4.0 out of 5.0 by Wonderful Staff I want to commend the staff during our stay. I was on a "girlfriend getaway." All of the staff we came in contact with made us feel at home...never too busy to answer our questions or respond to our needs. I expecially want to mention three(3) of your staff members who truly made us feel welcome from the first contact to the last day of our stay. Linda (hotel mgr), Marilyn (concierge?), and Chelsea (bar tender). All of these employees went above and beyond our expectations...not just for us, but for everyone I saw them serve. They were knowledgeable, professional, personable and I could go on and on. They treated us like family and made our first experience at this resort a memorable one. KUDOS to all of you!!! Keep up the great work! Greensboro & Kernersville, NC July 21, 2013
Rated 1.0 out of 5.0 by Never Stay Here Again The way I feel about this hotel and the things that happened the only way I could put them here would be inappropriate so all I am going to say is that I will never stay here again and would not recommend this property to anyone as a Priority Member i feel sorry that i feel this way never had a bad experience at any other IHG properties July 17, 2013
Rated 2.0 out of 5.0 by Comfortable room, poor layout Worst Crown Plaza I ever stayed at. Our room was so far from the restaurant we should have driven there. There was an elevator to the second floor But it was in a different wing. After using the elevator there were 3 steps with no ramp so luggage cart had to stop there. NOT handicap accessible. Reservation made 1 year in advance on the phone, person did not mention the fact that some rooms were NOT handicap accessible. The room was as far away from everything as it could be. Would NEVER go there again. July 17, 2013
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