Crowne Plaza Asheville

Hotel Front Desk: 1-828-2543211

Hotel Fax: 1-828-2852688

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

If you’re looking for the best event space in Asheville, our elegant facilities and ideal location make us the perfect choice for your next function. The Crowne Plaza Asheville hotel and resort boasts 34,000 square feet of space for meetings, banquets, receptions and conventions from 10-1200 people, and such perks as our 16,000-square-foot ballroom and multipurpose Exposition Center.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 393 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Friendly staff and great location.


November 27, 2014


We truly enjoyed our stay. The staff was very friendly and we loved the location. We would definitely visit again!!!

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November 26, 2014


hotel was neat, clean, and staff was responsive. Highly recommend this hotel for a stay in Asheville.

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recent stay


November 23, 2014


front desk staff very courtueous and professional. would stay here again when in the area.

Posted byHotelStaff
November 25, 2014
Thank you taking the time to post your comments. I am so glad we had the opportunity to give you an enjoyable stay. I sincerely hope that you will plan on staying with us the next time you are in Asheville. Shannon Mason Assistant General Manager
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Almost a decent value


November 23, 2014

So as the prices in Asheville continue to rise, this place remains a decent deal that's a short cab ride to downtown if that's what you're looking for. The entrance to the hotel is quite nice, but the overall layout doesn't leave you with a good impression. I've seen much better places for the price. Some of the staff, not all of them mind you, need more training in customer service. I'm not a demanding guy, but at least be attentive if I show you a photo of a spider that was in my room and possibly was poisonous(I have to research it more). I recommended maybe spraying the room, and she looked at me as if I was wasting her time and simply said "ok." Later, I made a cup off coffee for myself at their complementary table, which is nice, but par-for-the-course as hotels go. But there weren't any lids. I went back to the front desk where my new friend was, who was by now in a casual conversation with a coworker, and after waiting to be acknowledged which didn't occur, asked them if there were some lids available. Her friend, with a dismissive wave, stated that whatever lids they had were over there. At this point I was annoyed, and said "Really? That's your response?" She stared at me blankly. I don't like to be a problem customer, I've been in the service industry and I know how frustrating it can get. But holy smokes, your job is not that hard. And that vibe kinda permeated this place, which is sad. So as far as this hotel goes, it's a 50-50 shot, I feel, on whether or not you'll get a good experience. The value is there, but expectations need to be tampered a bit.

Posted byHotelStaff
November 26, 2014
Please accept my sincere apologies. You are correct this is not the customer service we provide hear. I appreciate you bringing this to my attention so I can better train our staff. This is far from what my expectations are and will be corrected immediately. Hope you will give us another opportunity to better serve you in the future. Sincerely, Regina Cash General Manager
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