Crowne Plaza Asheville

Hotel Front Desk: 1-828-2543211

Hotel Fax: 1-828-2852688

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Asheville Regional Airport (AVL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Turn left at light on Airport Road. Go to the 3rd light and turn left on Exit Ramp for I-26 West. Go approximately 6 miles and take I-240 to Asheville. Go 3 miles and take Exit 3-B. Turn right at 2nd light on Regent Park Blvd. Turn left at sign.

Greenville-Spartanburg (GSP)

- Distance from hotel: 77 MI/ 123.92 KM South East l

- I-85 North to I-26 West. You will approach I-240 East, Exit 3A, Patton Avenue. At second light, take a right and follow road until you see the Crowne Plaza sign on your left. Take left and follow road to registration.

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

Crowne Plaza Asheville is the perfect place to meet, our resort offers 34,000 sq ft of flexible meeting space to accommodate meetings, banquets and receptions from 10 - 1200 people. Resort amenities include our full service spa, Adelaide Spa, a 9-hole golf course, 20 indoor and outdoor tennis courts, and Asheville Zipline Canopy Adventures for adventure groups.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 238 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excellent Overall Stay Experience


July 25, 2014

Excellent, other that my initial checkin problem, I would reccommend your hotel to all.

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80's hotel with 2020 pricing


July 24, 2014


I booked the king parlor suite, the most expensive suite, at the resort expecting a resort. What I got was a room with carpet that had major issues. The carpet did not lay flat in several places and was years past replacement. The bathroom had caulking that was poorly done and appeared to have been installed by an amateur. The room was very bland, once again I was expecting a wow factor, a resort. In addition, if you are expecting a scenic view, forget it, my view was of a small pool. Also, the room service menu is very limited and disappointing. Not much better than a red roof inn. Will not stay here again.

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July 24, 2014


The staff was courteous and friendly but otherwise, not empowered to resolve our issues or just did not care.

Arrived after 4 pm and rooms were not ready. Was told they would call us. Claimed they were busy. I suppose they do not have access to the reservation system that would have informed them that they might have increased staff or added shifts to handle the load.

The condition of the facilities was borderline shoddy. The villas were in sad shape. Circa 1975 and decrepit. The rooms were adequate (when compared to rooms at 2/3 of the nightly rate elsewhere) but dingy, cramped and not appealing. They were, however, clean.

Order ahead breakfast room service was a joke. We completed the card, placed it on the doorknob and, in the morning, no breakfast. We had to call and explain but again, were not offered an apology (as if the staff was accustomed to this issue). Otherwise, once it arrived, was decent and reasonably priced.

This place could be much better if the management took an active interest in pleasing the customers rather than taking an "oh well..." attitude. Clearly customer service at this place is being phoned in.

Needless to say, the next time we are in Asheville, we'll stay elsewhere.

We had to help a 96 year old man find his room because the front desk staff was too inconsiderate to actually take the time to do it.

Probably one of the worst experiences I have had in many years. Most of the rest of our wedding party also had similar bad experiences.

Such a shame because this place has potential. Perhaps a management change is in order.

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Wonderful personal service


July 23, 2014


Jes at the front desk and the manager Angie worked very well to make my experience there more than pleasurable.

I've stayed here many times and have recommended this property to others but this is the first time as a 5 year ihg platinum that I have ever written a review. It's very well deserved!

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