Rated 4.2 out of 5 by 54
Rated 2.0 out of 5.0 by Orava Abysmal customer service and unreliable internet
The rooms are dated but they are comfortable and quiet.
Be warned that you cannot be guaranteed good WiFi in your room and the staff are completely apathetic to trying to assist you in your needs.
We had consistent problems with our in-room WiFi, which we reported over four times to staff. Not once did anyone apologise or show genuine care that they were investigating.
In this day and age, a hotel like the Crowne Plaza having terrible in-room internet is not acceptable. Add bad customer service to the mix and you are guaranteed to have an unpleasant stay.
Good customer service is paramount - if you can't work that out then you shouldn't be in the business.
September 17, 2014
Rated 5.0 out of 5.0 by Bourg Athens
Nice hotel the Crowne Plaza hotel
Nice rooms and nice pool
September 16, 2014
Rated 3.0 out of 5.0 by Robbie p good nights sleep pity about the area and the service
The hotel itself seems Ok but reception area, bar and hotel lobby are invariably deserted with no atmosphere.
The main bar was closed at 10.00pm when we asked for a drink. Instead we were directed to the roof restaurant/bar which was all but deserted with only one other guest.
We choose to sit outside on the patio but despite being the only people there the barman ignored us and finally we had to go back inside to order drinks.
In the early evening the service was much better but one particular barman just refused to acknowledge our presence or that we wanted service.
The showerhead and surrounds of the bath were in a bad state and dirty.
For what we paid it was OK but there is no way this is a 5 star hotel as advertised
September 15, 2014
Rated 5.0 out of 5.0 by mariren1115 Comfortable hotel and friendly staff
The quality of the hotel based in my experience ist high. The staff shows a high proffesionalism.
The situation of the hotel is OK for visiting Athens.
August 27, 2014
Rated 4.0 out of 5.0 by pabcaes Almost the perfect place
I was very pleased with staff, facilities, room tidyness and cleanliness, bathroom was great. The only Con would be room decoration, from my point of view elegant but bit excessive.
August 26, 2014
Rated 5.0 out of 5.0 by edward46 Conveniently located and well-maintained
This Crowne Plaza in central Athens is an outstanding
hotel in an optimal location for touring as well as providing the warmth of a home away from home.
The interior and furnishings are cheerful and comfortable.
My wife and I regarded this hotel as absolutely
first rate in every respect and a tremendous value
for the amount that we paid. I would highly recommend
this hotel to any tourist visiting Athens. It has all of the amenities of a 5-star property.
August 19, 2014
Rated 4.0 out of 5.0 by dinesh2205 early check in
early check was a great welcome to me and my family..we had taken a late night flight from London so reached very early in the morning ..was concerned that the room will not be available and we would need to stay in the lounge until the check in time...but was staff at the check went an extra mile to help us secure the room early
August 18, 2014
Rated 5.0 out of 5.0 by mminkw Close to Metro and Great Value
Crowne Plaza Athens was the last 2 days of a long trip. Great place to finish up. Close to the Metro. Hotel amenities were great.
August 9, 2014