Rated 3.8 out of 5 by 133
Rated 4.0 out of 5.0 by SmithiesJS staff is great
Stayed for nearly a month for my job. The staff was wonderful--especially the restaurant and hosting staff. Great people. The room was comfortable and clean; the bed a little stiff. Overall, one of the better places close to the airport.
November 15, 2013
Rated 5.0 out of 5.0 by Jeff5525 Room Cleanliness
Over all the room looked clean, but the shelves in the bath room were full of dust which made me un-easy about the cleanliness of the glasses on the shelf and then made me question the room cleanliness.
Also, I would have like to have a refrigerator in my room.
November 11, 2013
Rated 4.0 out of 5.0 by tofabs nice airport hotel
Stayed on the 11th executive floor. Very clean rooms. Good hd tv with plenty of channels. Bathrooms could use an update, but not much space to work with. Very friendly and helpful staff , especially the lady in the executive lounge. A few small restaurants within walking distance as well as gas stations if u need beer or other assortments. Main lobby bar looked nice and welcoming but I didn't get a chance to enjoy. Hotel gym is a 7/10. Needs updated weight machines and the cardiovascular machines were standard for hotel gyms.
November 9, 2013
Rated 5.0 out of 5.0 by cindy331 Relaxing and Comfortable sleep experience
I enjoyed my stay. The beds and pillows were very comfortable. The blanket appeared fresh washed as well. I loved the relaxing foot balm, lotion and spray! The spray was the best!
November 6, 2013
Rated 5.0 out of 5.0 by Fishnut Great place to stay near airport
Have stayed many times over the years for overnights between flights. Never disappointed in any aspect of the stay, staff or service. Seems to get even better every time. Great value, too. Bar and restaurant are pretty good and more convenient than going out, although there are several places to eat within walking distance if you do want to go out.
November 5, 2013
Rated 5.0 out of 5.0 by RC67 Great Hotel, Nicely Renovated
Very nicely renovated, close to ATL Airport, great meeting space and rooms. Quality service by the entire staff.
November 4, 2013
Rated 1.0 out of 5.0 by mwiles558 TERRIBLE!
Not your typical Crowne Plaza. Dirty towels in the bathroom with brown stains on them. Room looked like it had not been cleaned in weeks. Maids woke us up at 9:06am. Rude front desk associates. Hard time finding a parking place. Will NOT stay at this property again.
October 30, 2013
Rated 5.0 out of 5.0 by Catguy33 Eleventh Floor Destination
Nice lounge w/ breakfast/ evening hospitality, excellent bed, quiet room and nice view of Stone Mountain are all found up there.
The hotel restaurant lunch buffet had surprising variety, friendly staff and fair prices. All in all, a nice hotel near the airport with free shuttle, but without airport noise.
October 28, 2013
Rated 5.0 out of 5.0 by Osupaul2013 Staff is great and location perfect
Free parking for guests would be nice at least as a platinum member
October 18, 2013
Rated 3.0 out of 5.0 by Suave122 Good Place, but needs some TLC
Not what I would expect from a Typical Crowne Hotel. My room needed some maintenance in the bathroom with loose showerhead. The parking lot looks like a mess (asphalt, parking lines, and layout, felt worse having to pay for parking at the hotel. Once Room, taxes, and parking totals are added, they are about the same in price as other hotels in the local area. Staff was very energetic and caring - loved the restaurant.
Would recommend after some TLC.
October 18, 2013
Rated 3.0 out of 5.0 by Billtax Airport owns the parking lot....Very expensive to park
Was really surprised with the parking cost. I can't believe that they even charge for where they are. Parking should be included in the cost of room.
October 16, 2013
Rated 5.0 out of 5.0 by Bill122 Always a comfortable stay
We enjoy the staff and location, can't say any more nice things
October 14, 2013
Rated 5.0 out of 5.0 by Markfran Outstanding service
I have been staying at this hotel since June and the staff is outstanding. Kimberly and Steve are great at the bar and make me feel at home and they know I love the Hess Select Chardonay. The hosts at the club level are great and the food and drinks are second to none. My room is comfortable and reasonably priced. The room is clean and I feel at home when I am there. I would recommend this hotel to a friend/co-worker.
October 12, 2013
Rated 5.0 out of 5.0 by BillW52 Great experience
My 2 nights at your hotel was very restful, the environment and hospitality during our organization's meeting was great. Loved the restaurant, I thought Almaz and Alivia were great hostesses during breakfast (can't remember the young lady I spoke with at dinner but she was a great hostess also.) Loved the 11th floor concept but I think you should have something for guests on the weekends in the club room especially during football and basketball seasons. Other than that, great job!
October 9, 2013
Rated 4.0 out of 5.0 by jme7488 Crowne Plaza Airport
Recently stayed at hotel awaiting a flight the following morning. The staff was friendly and helpful, but parking at this facility is a challenge at best.
The bed was comfortable, the room amenities were the standard garb as with other Crowne Plaza's. The breakfast buffet was not very good, the hot food was cool and the fruit served was not good at all.
The location to the Atlanta Airport was my main decision factor and its location does make it convenient.
October 7, 2013
Rated 5.0 out of 5.0 by jlh51 confortable Bed and great service
great place to stay even if you have to pay $12.00 per night for Parking??
October 4, 2013
Rated 4.0 out of 5.0 by Ringfish Professional and courteous staff
I had just finished a less than appealing day of rushing to make meetings, altered agendas, grumpy clients, an overall downer. Your staff was welcoming and accomodating my last minute room requests, while conducting themselves in a pleasant and professional manner.
October 3, 2013
Rated 5.0 out of 5.0 by BigErik Friendly service
Home away from home. Thanks for the hospitality and cleanliness.
October 3, 2013
Rated 2.0 out of 5.0 by Kel75 Disappointed
We chose crowne plaza for the executive level with private lounge. We were never told the lounge isn't open on weekends. Extremely disappointed to pay extra money for "executive level" with absolutely nothing.
October 1, 2013
Rated 5.0 out of 5.0 by cwmrs VERY COMFORTABLE, GREAT STAFF.
GREAT STAY, FROM THE GREETER TO THE DINING ROOM STAFF, I COULD NOT HAVE ASKED FOR NICER PEOPLE TO ASSIST ME DURING MY STAY. THE ROOM WAS CLEAN AND VERY COMFORTABLE.
September 27, 2013
Rated 5.0 out of 5.0 by Petes3 What a great place with great people.
We stayed for 2 nights during the tour championship. My wife checked in before myself and John was great. He made sure she was taken care of and was the guy that started our stay off on the right track.
The hotel itself is an older hotel but looks to have been renovated lately. We did have one issue. They were refinishing some tubs and the fumes ended up coming into our bathroom through the vent. We told the front desk and immediately we're put in another room away from the odor. They took great care in making sure we were taken care of.
Everybody we ran into had a wonderful attitude and a smiling face. It made us feel good to know that the front desk remembered us by name and the atmosphere was so friendly. I travel for a living and never get the response that we got. The odor in the tub, we'll, if that's the biggest problem we had we were doing pretty good.
Thanks for a great stay.
September 24, 2013
Rated 5.0 out of 5.0 by SloopJohnB My Favorite in the ATL
This hotel is a MUST if you plan on flying out of Hartsfield Airport! The staff is superior and attentive to your needs. The management is efficient and I can't say enough about the parking staff. Just leave your car at the lot and let the shuttle take you to the airport with no worries. The average price of airport parking is $20 per day, but the parking here is very reasonable. I also tip the parking steward based on the number of days I travel. They will also pick you up at the airport and take you back to the hotel. I will never stay any where else if I am flying.
September 22, 2013
Rated 5.0 out of 5.0 by Jama001 Excellent service, room was very clean, comfortable and satisfactory.
My review, two words, Outstanding and Excellent. The personnel at the registration desk upon check in, Ms. Wendy and Mr. Darnell were very professional, well groomed, thoughtful and wonderful. My hat off to you. I would definitely recommend your hotel and location to family and friends. Doesn't matter if it would be for business or pleasure there are amenities available for every personal situation. I completely enjoyed my stay and look forward to staying at this location in the near future. Again, thank you for everything.
September 19, 2013
Rated 3.0 out of 5.0 by Lowndes24 Cleanliness an illusion
When I checked in on Wednesday, in the hallway next to my door were stacked two or three empty water glasses, left I assume by the room's previous occupant(s). The whole time of my two night stay, the glasses were never moved. When I checked out, they were still there. This, along with the fact, that when I returned to my room from the day's business, I had to call the Front Desk and ask that my room be cleaned makes me think the hotel's cleanliness is only illusion, especially since after I asked that the room be cleaned, bed pillows that had fallen to the floor during the night were still on the floor after the room had been "cleaned." Did no one vacuum when they cleaned the room. On the credenza facing the elevator, someone left tissue. That tissue was never removed. The carpet in the room was stained by something red, but that bothered me less than the notion that if a lack of attention to cleanliness was visible in the things I saw, what about other things that I did not see.
September 14, 2013
Rated 4.0 out of 5.0 by Wboggs Facilities and staff great
Very please with the ease of checking in and out, staff was very helpful and friendly. The only thing I did notice is the bath towels had almost like a burnt smell to them. I had thought about requesting others but there were time constraints. Just wanted to share this in case there was a problem. Thanks and keep up the good work.
September 12, 2013
Rated 5.0 out of 5.0 by ron21 Wonderful experience
We have never been in Atlanta, this was our first trip! We were at the hotel for the launch of our daughter on a long mission trip. We were struggling enough with her leaving but this hotel made our lives much more enjoyable! Thank you for all your help!
September 11, 2013
Rated 5.0 out of 5.0 by Traveling4fun Great Customer Care
We use the Atlanta-Airport Crowne Plaza often and it delivers great service every time. Hotel staff values our business and delivers especially excellent service to IHG members. The Business Elite room on the 11th floor is one of the best we've encountered anywhere. Another great stay...Thanks!
September 10, 2013
Rated 1.0 out of 5.0 by manny1 NEVER AGAIN!!!
Would not recommend this hotel to anyone. The guest service was appalling, the first room I checked into the bathroom didn’t look like it had been cleaned properly in weeks, the floor in the closet area was soaking wet, then after we were moved to a different room that bathroom was also poorly cleaned; faucet came off in your hands every time you washed your hands. The elevator was in desperate shape of some maintenance. And service during breakfast was only good the morning we left. Would not recommend this hotel to anyone nor would I stay here again. It was only because every other hotel in the area was fully booked that I stayed otherwise I would have changed hotels mid stay.
September 6, 2013
Rated 2.0 out of 5.0 by yacouby1234 Loud Noises
The hotel was in a good location. I thought it was a little out priced. I personally didn't like staying on the first floor but they said it's just the only floor that ha Handicapped Accessible rooms. The bathroom was huge, Clean and nice. Bed was EXTREMELY small for two people. It was EXTEREMLY loud till 12:00 AM. Might have been a conference not sure though.
September 3, 2013
Rated 4.0 out of 5.0 by goots Good experience, except sleeping
Very good room and hotel, but pillows were huge and uncomfortable!
September 3, 2013